Clever Student Lets Reviews 151

Jessie was absolutely incredible with helping me with everything I needed!! Couldn’t have asked for a smoother experience, and am very happy with where I’m at because of her!! Thank you Jessie!

Had a good experience with Jessie - she was helpful and made sure I had everything I needed.

I would not rate Clever highly due to repeated experiences that reflect a lack of support and consideration for their students. Throughout my tenancy, I have encountered multiple unresolved issues within my apartment, including a broken toilet, non-functioning lights from the first day, mould, and other maintenance concerns that were not addressed in a timely manner.

Additionally, there have been several instances where significant changes were made with very little notice, which created unnecessary stress and inconvenience. When attempting to raise these concerns, communication with Clever has often felt dismissive, with responses frequently consisting of explanations rather than effective solutions.

Another ongoing issue is the difficulty in reaching relevant departments such as accounts and maintenance, there rarely seems to be anyone available when assistance is needed, which only adds to the frustration.

Overall, my experience has been disappointing, and I would not recommend Clever as a letting agency. If you are considering off campus accommodation, I strongly encourage you to research thoroughly, as I am sharing this to help others avoid a similarly frustrating experience.

Great place to go, they dominate Plymouth! And Sofia that works there is a dream, so very helpful! :)

Highly recommend Jessie…very knowledgeable, knows the area, really polite too!

Jessie was very professional and thorough from start to finish. Transport provided was of an excellent standard and she was very polite and knowledgable of the Plymouth area . Would highly recommend .

lili mai was very helpful over the phone and answered all my questions 👍🏻

Sofia!! What an angel you are. Thank you so much for assisting me and answering all my Q’s. Couldn’t recommend you enough :)

Lilimai was really helpful when it came to sending me documents for my UC. I was struggling and stressing a lot about it, but Lilimai was quick at responding and extremely helpful and friendly.

Sofia has been incredibly helpful and supportive regarding my request . She took the time to clearly explain the upcoming changes to tenancy laws and reassured me about what it means for my situation, which I really appreciated.

Her communication is always friendly, professional, and prompt, and she makes everything easy to understand. It’s great to deal with someone who genuinely wants to help and ensures tenants feel informed and comfortable.

Thank you, Sofia, for your excellent support and for making the process smooth and stress-free!

Sofia, she's amazing very helpful. She is ready to support you and inderstand you. She's very patient as well. Thank you Sofia and to everyone in the team. If you have any issues, they are quickly resolved with efficiency. They have good relationship with landlords which makes it easier to navigate any problems. Thank you.

I collected my keys from Sofia. She was helpful and friendly. A good customer service experience.

Lilimai was very helpful in helping me with my enquiry. Quick, approachable, great quality of service.

It was quick and smooth kudus to Leanne sandrome the agent

I had a lot of difficulties on my end from getting a guarantor due to not having many relatives live in the UK. Clever was really patient with me and guided me to Housing Hands. I finally have my house and I am really happy. None of this would have been possible without the help from Lilimai, she was really patient with me and was really helpful when I came to any crossroads. I would very much recommend going here if you have had any troubles getting houses because they gave me more time than I’ve ever had anywhere else.

Sofia is prompt, helpful and approachable person whom you are assured of prompt assistance when contacted. He has been of great help in sorting my letting issues.

The communication with staff was thorough and clear to understand.
Sofia was particularly helpful.
Thanks

This was a new and somewhat daunting experience for me, applying to act as guarantor for my granddaughter. Initially I had some concerns about the contract but these were resolved by Sofia and I set about completing all the necessary reference material on line. This was straightforward and the following day I had a call from Sofia to tell me they had everything they needed. Many thanks to Clever and especially Sofia for her help and reassurance.

Alice might have found me a house hurray, it was tough but we got there finally lol…

Sofia at Clever Let Agency has been absolutely fantastic to work with. She has been professional, responsive, and incredibly helpful when meet we meet her at their office. She communicates clearly, keeps you updated every step of the way, and goes above and beyond to ensure everything runs smoothly.

Her knowledge of the market and attention to detail really stand out, and she genuinely cares about delivering the best possible service. Any questions or concerns are handled promptly and efficiently, which makes the whole experience stress-free and straightforward.

I would highly recommend Sofia and Clever Let Agency to anyone looking for a reliable, professional, and supportive letting agent. It’s been a pleasure working with her.