CleverFiles Reviews 

477
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in recovering lost or corrupted data, often succeeding where other tools failed to retrieve important files. Many people found the user experience simple and easy to navigate, even for those without technical expertise. The customer service and staff are frequently commended for their professionalism, patience, and providing prompt, helpful support, making interactions pleasant and productive. However, some customers also noted that the product did not always work for them, or failed to recover all desperately needed files. A few other people also felt that the recovered files sometimes lacked original structure or metadata, or that the software itself encountered activation issues.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a lifesaver for data... See more

User experience

Users describe positive interactions with the user experience, often highlighting the software's ease of use... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting fast, professional, and... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the quick and responsive support team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Now this program for Mac is top notch. I have had it in various versions for years and have always found it to be the best of a lot of apps that claim to do the same functions. I recently had a cata... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(477)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

what a mind-blowing super hero saver…

what a mind-blowing super hero saver app !!
I just got back some files that I deleted by accident on my SD card. and the providing Online costumer service is so effective and fast. long story shot I had lost my activation code from my last year purchased and they were about to find it in less that a minute. I usually don't review apps but this one deserve your trust and it is definitely a must have to any one who need to recover data that as been accidentally wipe out

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The software itself is very intuitive, and I have managed to recover a lot of files.
Also, the support team was great, answering fast.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill for Mac is a fantastic tool…

Disk Drill for Mac is a fantastic tool for data recovery! It's super user-friendly and has a sleek, intuitive interface that makes it easy to recover lost files, even if you're not tech-savvy. I was able to recover photos and documents I thought were gone forever. It also offers additional features like disk health monitoring and privacy tools. Highly recommend it for anyone who needs a reliable, efficient way to safeguard or recover important files!

25 January 2025
Unprompted review
Rated 1 out of 5 stars

MISLEADING ABOUT TRUE COST

Found the Desk Drill on YouTube. What they fail to tell you is that you can only get your files back if you pay for the premium service. I would never recommend this company to anyone. Not because they charge (its a business at the end of the day), simply because they're not honest. They think the best way to make a profit is to mislead customers. TERRIBLE!

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Does exactly what it's supposed to. I've recovered important data from a number of failing drives using it. They also provide timely and helpful support.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

A five Star Experience

This is a truly fantastic product and dug me out of a hole I thought I would never get out of . If you have files to recover from a crashed disk or storage device you would find it difficult to find a better product

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Recovered mp4 files, but none of them were playable. Waste of time and money.

It was able to "recover" the files from a disk, but none of the mp4 files were able to be played.

10 December 2024
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi,

Thank you for sharing your feedback.

The preview option is always available on any Disk Drill version, and it's the only way to confirm that a specific file is recoverable. This is explained in detail before the app launch, in the very first onboarding tutorial. The information on the preview is always accessible within the Help Menu as well.

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

I'd be happy to address your concerns further, please shoot us a message at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Brilliant!

Like magic! The reality is that Disk Drill is real, brilliant and well-thought-out software. I love that CleverFiles gives the opportunity to try it out before purchasing. The online reviews and comparisons put Disk Drill at the top of the list, and I'm so glad I chose this product. It literally pushed two months of frustration and anxiety out the window.

2021 iMac with M1 silicon chip, Sequoia 15.1.1, Disk Drill version 5.6.

Like so many others, the upgrade from Sonoma to Sequoia came with a few issues, now resolved in updates. But in the meantime, all but one of my external hard drives became inaccessible and I could see them in Disk Utility but they wouldn't mount.

On my Mac, the drive was full. Everything that could be transferred out, was, to 3 new external drives. One was especially important because prior to the Sequoia upgrade (end of September 2024) I transferred 1/2 TB of vital video files that were critical to my work. My plan was to make a backup copy to another external drive. However, before I did that the Sequoia upgrade came out, and I installed it. It had a few problems (now remedied). One of those was that it had difficulty with external drives, in some cases not seeing them at all. In the 2 months I waited for the fix, I tried everything, including downgrading back to Sonoma in the hope that my external drives would still be recognized. Even Mac's Disk Utilities' First Aid didn't work on that critical drive, telling me that everything on the disk should be backed up because the disk was corrupted. Well, how could I do that if the drive wouldn't mount? After 2 Sequoia updates my other ext. drives mounted - except for that one important one. I even went back to the place where I had purchased it and they told me that sure, they could recover my files but it would cost me $500. After quite a bit of online research, I decided to try Disk Drill. The cost of the Pro version is 1/5 of what the store wanted. It worked brilliantly, and was so easy to use! When the process finished, I had all of those precious files back, copied onto another ext drive and I have since made a duplicate. I then reformatted the corrupted disk, and it is fine now. What a relief! Thank you so much for this amazing software!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

So glad I found Disk Drill

So glad I found Disk Drill. Works amazing. I lost 36 audio file recordings when I mistakenly formatted the my memory card. Sure enough Disk Drill recovered all 36 files in less than an hour. Back to work on my project! If you need disk recovery just buy Disk Drill. It works so good.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Lifesaving product it have saved me…

Lifesaving product it have saved me more times than I can count on both my hands. I'm ever thankful for that. not just there product is +5 but even there support is not fair with just 5 stars.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

First of all you have a great product

First of all you have a great product, which I used in a previous version. Secondly I have bought many applications but I've seen for first time so classy and excellent after sales support in a really complex and difficult problem from the company and my conduct person! It is really excellent to have one and the same person (private) supporting you as he understands better customer's problem. I congratulate the company for its quality and the quality of its personnel. I feel obliged to say "Thank you Mit a lot you saved my files and my time. 5 stars++".
PS: I recovered a fully loaded Toshiba 3 TB disk after a power failure loss, with an almost 95% succcess. My only suggestion to give more files with their existing name if it is possible. But another application gave me back the names, but only 50% of the files was working! Disk Drill found 12,500 bad blocks proposing backup. Thank you all again I was dissapointed not waiting to solve the problem.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Saved

David did, as he helped me out. However the service is great disk drill managed to recover pretty much all of my data with little to no damage at all. Happy with everything.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

In the blink of an eye

In the blink of an eye, I deleted thousands of images from my Leica's SD card - - RAW images taken over months and months. Yes, I was an idiot. I was also in despair.

Did some investigation, tried one program which saved quite a few, but they were fragmented and just a mess.

At last I discovered Disk Drill PRO, and although it was expensive, they allowed me a 50% discount because I'd already bought a competitor's program.

AND IT WORKED!!!!!!!!!!!!!!

I got every single picture back, in pristine, RAW condition.

They've been incredibly timely, professional and helpful in correspondence, and so, bottom line, trust them. Because holy moley, what a miracle they are!!!!!!!!!!!!!

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant program that really works!

Found this software in a desperate google search after a key external drive had crashed and become inaccessible. Not sure how best to use the program I got in touch with Disk Drill who were really helpful in suggesting workarounds. Eventually, after 3 scans and an aborted attempt to image the disk (the drive it was backing-up to crashed as well), the program recovered pretty much the entire contents of the disk, including all the corrupted files. This is a really well-designed piece of software that's easy to use and gives clear options and instructions. It also stores the scans so that the material retrieved can be recovered at any time, to any drive. Would highly recommend.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

THANK YOU

I just wanted to say THANK YOU..THANK YOU....THANK YOU!!!!! You saved me from TOTAL RUINS! Story goes...I accidentally formatted a main drive and "thought" i lost everything. I searched and searched for software to help me try to recover it. Since i am somewhat good with computers...other than making the biggest mistake of my life..I left the drive alone and parked it...till i found your software. I said ok..lets try it. I have to say... it was the most thorough procedure i have ever seen!!. Not only did it find everything...and put just about all my important stuff back in folders...which i never ever thought i would get, and other reconstructed folders separated in great catagories. I think because i left it alone it certainly helped get back my whole life! But reguardless of that... yes it took almost 18 hours to scan over 400,000 files and about 16 hours to replace on another drive. ALL went very smooth and no crashes and super big smile on my face!!!! I thought you should know...and i would recommend this to anyone!!!
Thanks again!

11 September 2024
Unprompted review
Rated 1 out of 5 stars

I would give them 0 stars if possible.

I would give them 0 stars if possible.
I bought the Disk drill pro as I could not use the free version as the files I had to recover were larger than 500 mb.
The disk drill pro did nothing! I have the files, but they are all corrupted and some of them cannot be opened. I paid £89 for nothing and according to them I do not qualify for a refund.
They are clearly a company that only wants to sell it's products and do not genuinely want to help

25 September 2024
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi Simona,

Thank you for sharing your experience, and we’re sorry to hear about the trouble you faced.

We strive to be transparent by allowing users to evaluate the recoverability of their files with a preview before upgrading, and we always aim to help in these situations. The preview option is always available on any Disk Drill version, and it's the only way to confirm that a specific file is recoverable. This is explained in detail before the app launch, in the very first onboarding tutorial.

The order has been refunded. Please let us know if there is anything else we could help you with.

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