Clements Worldwide, a Gallagher Company Reviews 

5,689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the insurance process seamless and pleasant. Many people highlight the excellent customer service, noting that agents are informative, patient, and dedicated to finding the best solutions. Reviewers also appreciate the competitive pricing and the overall efficiency of the service, often receiving quotes and policy documents in a timely manner. However, some customers also noted issues with communication, experiencing slow and inconsistent responses that led to frustration and a feeling of neglect. A few other people also felt that the insurance was too expensive, especially after policy changes or when compared to other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and professional... See more

Price

Reviewers mention positive feedback about price, with many finding the rates to be competitive, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more

Company replied

Rated 5 out of 5 stars

Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more

Company replied

Rated 5 out of 5 stars

It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more

Company replied

Rated 5 out of 5 stars

Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more

Company replied


Company details

  1. Insurance Broker
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Business Insurance Company
  5. Health Insurance Agency
  6. Renter's Insurance Agency

About Clements Worldwide, a Gallagher Company

Written by the company

Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.

Flexible coverage for all facets of life abroad, including:


Family packing

Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.

Serving Our Customers the Gallagher Way

How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.


Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.


Locations

Washington, DC

1220 L Street NW, Suite 1200
Washington, DC 20005
P:  +1.800.872.0067 or +1.202.872.0060
info@clements.com


London, UK

The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P:  +44(0) 33 0099 0104
europe@clements.com


Dublin, Ireland

Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P:  International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com


Gibraltar

Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P:  +00350 54716000
europe@clements.com


Woman leaning out of a car

Clements Worldwide: Putting Expats First Since 1947

Written by the company

Live and Work Abroad with Peace of Mind
Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
Protect Your Business’s Assets, Employees and More with Clements
When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,689)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with and no-nonsense when…

Easy to deal with and no-nonsense when it comes to claims.

13 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Celine, so happy to hear that working with our team felt straightforward and that your claim was handled smoothly. Thank you for choosing us.

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Easy process

Easy process. Clear information and fast response to my questions.

9 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Tony, we’re so glad the experience felt easy and that our team could get you the guidance you needed without delay. We’re always here whenever you need a hand. Thank you for choosing us.

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Reliable and effective

Reliable and effective

13 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you Andrea, so great to know that you trust us and find our coverage reliable and effective. We are here to support you and answer any questions. Safe travels!

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Helpful and very affordable

Contacted Clements for a quote for car insurance, fast reply, affordable quote, Francesca was very helpful, informative and courteous, great experience.
Thank you very much K&C :)

12 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

K&C, thank you for sharing this. It is great to hear how helpful Francesca has been, and that her knowledge made a difference for you. We are always here if you need anything. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Easy to process

11 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thanks for your feedback! It is great to hear that it was easy. We are always here if you need anything. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Outstanding customer service

Fantastic communication and very quick responses

11 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Israel , it is nice to hear that our team was great at helping you, and had a fantastic communication and quick responses. We are always here if you need anything. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

jean nestor

jean nestor

10 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Panagiotis , it is nice to hear that Jean was great at helping you. We are always here if you need anything. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Cheerful, courteous, and professional

Francesca was cheerful and courteous all the way through a potentially complicated transaction, and delivered it helpfully and professionally

10 February 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Simon, thank you for sharing this. It is great to hear how helpful Francesca has been, and that her cheerfulness made a difference for you. We are always here if you need anything. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

I got the honor to deal with Francesca

I got the honor to deal with Francesca, she was amazing with super fast responses and such a great and professional help, i had lots of doubts but she helped me through the whole process and in less than half an hour I could get everything I wanted with insurance and everything, I heard about clements from a friend and i can only agree with him of how great the customer service with you is specially Francesca made it even better, i am thankful for everything and hopefully I always renew the insurance with you (hopefully driving safely and never actually needing it)
Thanks so much
Have a great weekend

6 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Omar, thank you for sharing this. It is great to hear how helpful and knowledgeable Francesca has been, and that her quick replies and answers made a difference for you. We are always here if you need anything. Thank you for choosing us.

Clements, a Gallagher Company

Rated 3 out of 5 stars

Price is good and service was very fast…

Price is good and service was very fast as well as good communication with the insurance agents.

27 January 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

It is wonderful to know the pricing worked well for you and that our team provided quick service along with clear communication. Helping clients find the right coverage at the best price is always our goal, and it is great to hear that came through for you. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Fast & Professional

Fast, Professional

2 February 2026
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Reply from Clements Worldwide, a Gallagher Company

Excellent to hear about your great experience with us. Thank you!

Clements, a Gallagher Company

Rated 1 out of 5 stars

Doesn't ANSWER THE PHONE

The Germany office doesn't answer the phone! For a company that prides itself in working with service members. They are surely hard to get in contact with, especially after paying them. It puts everything behind. The U.S office always answers but has no access to help abroad, which also makes no sense. There should be several avenues for help. Would not recommend if you're stationed overseas looking for car insurance!!

30 January 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Hello, we are sorry to hear about the trouble reaching someone and we understand how frustrating that must have been. We do not have an office in Germany and our U.S. based team supports clients around the world. Is it possible that you've been trying to call Geico's number in Germany? They no longer have an office there and it may be the reason you were not able to reach them. They refer overseas clients to us.

Your note is important to us, and we forwarded it to our manager to review what happened so we can ensure calls are routed correctly and handled quickly for clients stationed overseas. In the meantime please feel free to reach out to as any time at clements@ajg.com or +1.800.872.0067.

We appreciate you bringing this to our attention. Thank you for giving us the opportunity to improve.

Clements, a Gallagher Company

Rated 4 out of 5 stars

Professional and helpful

Prompt and timely response.

29 January 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you, we appreciate your great review. Safe travels.

- Clements, a Gallagher Company

Rated 4 out of 5 stars

Very competitive pricing in Italy and…

Very competitive pricing in Italy and personal competent assistant for every need

29 January 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Hi Dan, We’re delighted to know you found our pricing in Italy highly competitive and that you received professional and caring support from our team. Providing dependable coverage and attentive service, no matter the location, is at the heart of what we do. We truly appreciate your trust and are grateful you chose us.

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Understanding and flexible

Jean Jacques at Clements helped get insurance coverage in a country which was not publicly listed when other insurance companies could not provide coverage. Process was easy and being a repeat customer, familiar and quicky. Thank you!

27 January 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Hunter, thank you for sharing your experience with us. We’re thrilled to hear that Jean was able to assist you once again.

Finding solutions in hard‑to‑place areas is exactly what we specialize in, and it’s wonderful to know the process felt smooth and familiar for you as a returning client. We truly appreciate your continued trust in us, and we’ll be sure to share your kind words with Jean.

- Clements, a Gallagher Company

Rated 3 out of 5 stars

Make sure you continually restate any tricky details

Agent did not recall info sent in an earlier email, which is only human. However the agency did not really make good on the error. I'm the little guy, Gallagher is the big guy. Hopefully we can have better relations in the future.

20 January 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Dear J. Sullivan, Thank you for sharing your feedback. We're very sorry that the agent didn’t recall the information from your earlier email and then didn’t properly make up for that mistake. You should never feel like “the little guy,” and we truly value your business. We’d appreciate the chance to review what happened and work toward a better experience going forward. Please contact us at clements@ajg.com so we can look into this further and try to make things right. Thank you!

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Francesca was exceptional

Francesca was exceptional! Due to an error in a policy transfer on the car on the old insurance the new policy needed to be redone. Francesca worked with the underwriter to get the issue resolved and issue a new policy while being able to obtain a full credit on the cancelled policy. As they say in the US Navy: Bravo Zulu!

27 January 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

John, thank you for taking the time to share this wonderful feedback. We’re so glad Francesca was able to step in, work closely with the underwriter, and turn a frustrating policy transfer issue into a smooth resolution - right down to securing a full credit on the cancelled policy.

Your ‘Bravo Zulu’ means a lot to us. We’ll be sure to pass your kind words along to Francesca and the team. It’s a privilege to support you.

- Clements, a Gallagher Company

Rated 5 out of 5 stars
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you, Eilidh! We are glad to know that you had such a great experience with us. We appreciate you choosing us.

- Clements, a Gallagher Company

Rated 4 out of 5 stars

Relatively easy to initiate insurance…

Relatively easy to initiate insurance coverage, but a little pricey.

Clements has an excellent reputation for international insurance coverage.

15 January 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

R. Brown, we appreciate your feedback and are glad to hear the process of starting coverage was straightforward. We understand pricing is an important consideration, and we work hard to find the best coverage options at the most competitive rates, keeping in mind that requirements can vary from country to country. Your recognition of our reputation for international insurance means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Teider was very helpful and explained…

Teider was very helpful and explained everything very clearly.

21 January 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Travis, we’re so glad to hear that Teider provided clear explanations and helpful support throughout the process. Your feedback means a lot, and we appreciate the trust you’ve placed in us.

Clements, a Gallagher Company

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