This is not so much an experience but the truly awful excessive fees this company charge year on year out. Just under 18% for a 1 bed flat. £2800 for service charge, insurance and ground ren... See more
Company replied
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See what reviewers are saying
Kev completely transformed our large communal hallway in just 5 days—something other builders estimated would take 3–4 weeks. The quality of his work is outstanding, finished to the highest stan... See more
Company replied
Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen wi... See more
Company replied
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver P... See more
Company replied
Company details
Written by the company
Cleaver Property Management is an independent, family-run company providing Residential Block Management and other Property Management services for 30 years.
Contact info
United Kingdom
- www.cleaverproperty.co.uk
2.8
Average
69 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Feedback
Kev completely transformed our large communal hallway in just 5 days—something other builders estimated would take 3–4 weeks. The quality of his work is outstanding, finished to the highest standard while still delivering incredible speed.
Throughout the project, Kev was professional, collaborative, and genuinely kind, making the whole experience smooth and stress-free. We’re absolutely delighted with the result and will definitely be working with him again on future projects.
Thank you Kev !
Layla Mobasheri
4 April 2026
Unprompted review
Reply from Cleaver Property Management
Thank you so much, Layla, for your wonderful review and kind words. We’re so pleased to hear how delighted you are with the finished result and that the whole experience was smooth and stress-free.
Your feedback means a great deal to us, especially your recognition of the quality, speed, and care shown throughout the project. Kevin and the team always strive to deliver high-quality work with professionalism, efficiency, and kindness, so we’re thrilled this came through in your experience.
Thank you again for placing your trust in us. It was a pleasure working with you, and we’d be delighted to help with any future projects.
Warm Regards
Cleaver Property Management
Profiteering
This is not so much an experience but the truly awful excessive fees this company charge year on year out. Just under 18% for a 1 bed flat.
£2800 for service charge, insurance and ground rent for a 1 bed flat.
This is close to profiteering in my eyes and doesnt represent reasonable prices for landlords or tenants.
Awful way to treat customers , its no where near in line with inflation.
19 March 2026
Unprompted review
Reply from Cleaver Property Management
Dear Mr White, thank you for taking the time to leave your feedback.
We are sorry to hear you are unhappy with the costs relating to your property. We would just like to clarify that the £2,800 you refer to is not a fee charged or set by Cleaver Property Management. Service charges, building insurance and ground rent are set by the freeholder, so these are unfortunately outside of our control.
We do appreciate that rising property costs are frustrating and we would be very happy to discuss your concerns with you further. Please contact us directly at info@cleaverproperty.co.uk and we will do our best to help.
Kind regards,
Cleaver Property Management Team
Email communications directed to junk…
Email communications directed to junk mail after years of direct contact. Not an acceptable excuse.
9 March 2026
Unprompted review
Reply from Cleaver Property Management
Dear Raymond Hill,
Thank you for your message. We are sorry to hear about your experience.
We previously requested some additional information so that we could look into this matter properly and assist you, but unfortunately we did not receive a response within the requested timeframe.
If you would still like us to investigate this for you, please send us the relevant details, including your full name, email address, phone number to info@cleaverproperty.co.uk
Once we receive this information, we will be happy to review the matter further and assist you.
Kind regards,
Cleaver Property Management Team
I wish I could give zero stars.
I wish I could give zero stars.
I have repeatedly contacted the management company regarding serious safety and privacy concerns, and have received no response or, in some cases, no resolution since November.
The communal hallway lights were not working, making it unsafe to walk, and my reports of this issue a few months ago have not been addressed.
Since November, a neighbor installed a camera in the communal hallway. I have asked the company for clarification on who authorized the camera, who has access to the recordings, and why I was not consulted, but have received no response.
The building is poorly maintained, with dirty communal areas and a general appearance that suggests neglect.
Based on my experience, communication and responsiveness have been extremely poor. I would caution others that safety, privacy, and maintenance issues may not be promptly addressed.
My agency is advising me to CONTACT YOU DIRECTLY, stop making excuses, all this bad reviews are here for a reason. Look at the state of this building inside and then assess the problems . Since October-November last year you are waiting for Directors to give you an answer ? What is this? Are you talking about Nasa projects? A huge disappointment, awful service , lack of customer support and interest ! I can't wait to MOVE OUT OF THIS property so I won't be dealing with such incompetence!
3 March 2026
Unprompted review
Reply from Cleaver Property Management
Dear Diana,
Thank you for your review. We take all concerns relating to safety, maintenance and communication very seriously and would like to clarify some of the points raised.
Firstly, the communal hallway lighting has been attended to on multiple occasions. Contractors attended twice to repair the lights and on a further occasion the issue was traced to a tripped fuse board, which was reset by one of the building directors.
Regarding the CCTV camera in the communal hallway, this matter has been under review by the building directors. Written updates were issued to all property owners on 1 December and again on 20 February. As you are a tenant rather than a leaseholder, these communications were sent to the property owners with the request that they pass updates on to their tenants.
In relation to the general maintenance of the building, the internal communal areas at this development are not covered by a cleaning contract. As agreed by residents at previous AGMs, cleaning of the internal communal areas is undertaken by residents themselves. Owners were recently contacted again to remind residents about the appropriate use and upkeep of communal areas.
We have also been in direct contact with you previously by phone and email regarding other concerns you raised, including the matter you reported to Environmental Health earlier this year and we responded and cooperated fully with their enquiries at that time.
We are always happy to address genuine concerns and we encourage residents or tenants to contact us directly so that we can investigate and resolve matters as quickly as possible. If you would like to discuss any outstanding issues, please feel free to contact our office directly.
Kind regards,
Cleaver Property Management Team
Kudos to Our Dedicated Property Management Team
The Englefield Close Residents' Association has relied on Cleaver Property Management for more than a decade. A few years ago, we faced some communication issues and service lapses, which caused frustration. After voicing these concerns, we were assigned a new property manager, Karan, and an accountant, Diana. They have drastically improved our experience through proactive, transparent communication and reporting. It's rare to find a company these days that values feedback and implements meaningful changes, and now we feel more assured about our partnership with Cleaver. Thank you, Karan and Diana, for your excellent service. And thank you, Cleaver Property Management, for providing us with such a dedicated team.
11 February 2026
Unprompted review
Reply from Cleaver Property Management
Thank you for taking the time to share such thoughtful feedback.
We really value our long-standing relationship with the Englefield Close Residents' Association and appreciate your openness in raising concerns in the past. Constructive feedback is incredibly important to us, as it allows us to review how we work and make meaningful improvements.
We’re very pleased to hear that Karan and Diana have helped improve your experience through clearer communication and proactive reporting. I will be sure to pass on your kind comments to them, as they will be delighted to hear that their efforts are making a positive difference.
Thank you again for your continued trust in Cleaver Property Management and we look forward to continuing to support the residents of Englefield Close.
Kind regards,
Cleaver Property Management
Thank you Cleaver
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver Property and Adam, one of the property managers, responded really quickly to resolve the problem.
Today I met Kevin, a really respectful and charismatic member of the maintenance team. He was very busy painting the main door and making the place look more loved.
I really appreciate all the efforts by the Cleaver Team, I have always found them to be really helpful and willing to go above and beyond. Thank you all, your efforts are very much appreciated.
Heather a grateful resident
20 January 2026
Unprompted review
Reply from Cleaver Property Management
Thank you so much for taking the time to leave such a thoughtful 5-star review, Heather. 🌟
We’re really pleased to hear that Adam was able to respond quickly and help resolve the fly-tipping issue, and that Kevin made such a positive impression while carrying out maintenance works. We’ll be sure to pass on your kind words to them both and to the wider team.
Looking after our residents and taking pride in the places we manage is extremely important to us, so it’s lovely to know that our efforts are noticed and appreciated.
Thank you again for your support and for being such a valued resident.
Cleaver Management Team
Absolute disgraceful service
Absolute disgraceful service from Cleaver Property management. We’ve had an out of order lift for 8 months now which after constant chasing is still not fixed. They don’t reply to emails and when you do get through to someone all you get is excuses. Yet they will still take (and increase) your service charge. We have begun to take legal advice on their abysmal service. If you can, avoid them at all costs.
5 January 2026
Unprompted review
Reply from Cleaver Property Management
Thank you for taking the time to leave your review, Sean. We’re sorry to hear how frustrated you feel and we fully understand how inconvenient it is to be without a lift for a prolonged period.
The situation at Simmonds Malthouse is not due to a lack of action, but because the lift was found to be non-compliant during statutory inspections. As managing agents, we are legally unable to reinstate the lift until it meets current safety regulations. To address this correctly and transparently, a Section 20 consultation is currently underway and a LOLER inspection is taking place this week to confirm the exact scope of works required.
Unfortunately, progress has also been delayed by contractors providing mixed and, at times, conflicting information within their quotations. We are actively seeking clarification to ensure that any works instructed are necessary, compliant and represent value for money for all leaseholders, rather than proceeding on uncertain or incomplete information.
Regarding service charges, these are not Cleaver Property Management fees. Service charges are calculated based on the specific needs and requirements of the site and are used to cover services and compliance obligations across the building. As set out in the terms of the lease, leaseholders are contractually obliged to contribute toward these shared costs, which extend beyond lift maintenance alone.
We appreciate that this situation is extremely frustrating and apologise for the inconvenience caused. Our team remains committed to progressing the matter responsibly, keeping leaseholders informed and achieving a compliant resolution as soon as possible. We welcome the opportunity to discuss your concerns directly if you wish to contact the property management team.
Regards
Cleaver Management Team
This company does nothing to earn its…
This company does nothing to earn its money. It charges for “ supervision of work” but is never there. It carries out work which is not required without consulting the people that are then stuck with sub standard work! All that rubbish about safe handling of asbestos is waffle, as the tiles (which were deemed to be a low risk anyway in all subsequent reports) was done weeks earlier, prior to the flooring company coming to site.
I would go further and say the whole reply is waffle and written purely as defence on Trustpilot rather than for our benefit they only received 1 star because it was not possible to give them none, as every leaseholders will testify
As for the last paragraph, “If you would like to discuss your concerns….” That is all we have been doing to no avail. We have sent multiple photos of the damage caused by their workers and the closest they have come to doing anything is this limp reply!
5 January 2026
Unprompted review
Reply from Cleaver Property Management
Dear Andrew,
Thank you for your feedback. We are sorry to hear that you are unhappy with the recent works at Beverley Court. We appreciate that the flooring replacement process has been disruptive and that residents have had concerns regarding the standard of the completed works.
This was a major works project carried out through the Section 20 consultation process. During the course of the works, there were delays and complications, including issues relating to contractor availability and the safe handling of asbestos-containing materials. These factors affected both the progress of the works and how some elements of the snagging items could be addressed.
We understand that there are still outstanding concerns regarding the finish, and we can confirm that the matter continues to be actively reviewed. Further inspection has been arranged, and the contractor has continued to attend site in order to address ongoing snagging issues where possible.
We are sorry that you feel dissatisfied with the service provided. If you would like to discuss your concerns directly, please contact us with your full details and we will be happy to look into the matter further.
Regards
Cleaver Management Team
Well done
They have shown a tremendous amount of work and commitment for an extremely difficult situation Keep up the good work team
1 December 2025
Unprompted review
Reply from Cleaver Property Management
Hi Ann,
Thank you so much for your kind words and for taking the time to leave us a 4-star review. We’re truly pleased to hear that the team’s hard work and commitment have been recognised, and even more delighted that it has delivered positive results for you.
If there’s anything further we can do to support you, please don’t hesitate to let us know — we’re always here to help.
Kind regards,
The Cleaver Property Management Team
Reply from Cleaver Property Management
Thank you for your 5-star review. We’re delighted to hear that you’ve found our service reliable, helpful, and professional. Your feedback is greatly appreciated, and we’re pleased to know we’ve met your expectations.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Cleaver Property Management Team
North Lodge
Over the past year, our building (North Lodge) has been under Karan’s management, and the improvement has been both clear and significant. Karan has consistently demonstrated efficiency, professionalism, and a responsive approach that has greatly enhanced the smooth running of North Lodge. Matters are addressed promptly, communication is clear, and the overall management of the building has progressed noticeably.
Karan’s dedication and steady commitment have made a genuinely positive difference, and this is very much appreciated by the residents.
Thank you, Karan, for your continued hard work and care.
Hamid and Layla Mobasheri
3 North Lodge
14 November 2025
Unprompted review
Reply from Cleaver Property Management
Dear Hamid and Layla,
Thank you very much for taking the time to share such a thoughtful review. We’re delighted to hear that the improvements at North Lodge have been so clear over the past year and that Karan’s management has made a positive difference to your experience as residents.
We’re especially pleased that his professionalism, responsiveness, and dedication have been recognised — it means a great deal to the whole team. Your appreciation will certainly be passed on to Karan.
Thank you again for your kind words and continued support.
Warm regards,
The Cleaver Property Management Team
Scammers
Basically they’re scammers. They take the money and provide nothing in return. I live in a building they manage and they really take no action at all when there are problems. But they’re all over the billing process.
Our building is about to have its gas and electric cut off because Cleaver took our money but didn’t pay the bill.
6 October 2025
Unprompted review
Reply from Cleaver Property Management
Please can you email us further information regarding you feedback. Please send your full address to info@cleaverproperty.co.uk
Abysmal
Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen will take place stalling mine and others’ ability to move / sell. Only recourse now is to take legal action as my mental and physical health have greatly been impacted, and emails and calls ignored (placated at sporadic intervals).STAY AWAY FROM CLEAVERS!
5 September 2025
Unprompted review
Reply from Cleaver Property Management
Thank you for your review.
We are sorry to hear you feel this way - This issue related to major roof defects at The Glen, which caused leaks affecting several flats and required substantial works rather than a simple repair. The process involved Section 20 consultation, contractor quotations, insurer requirements and access arrangements across multiple properties, which inevitably took time.
The roof works were completed last year and resolved the leaks. Internal repairs then proceeded in line with the insurer’s instructions, including obtaining quotes, contractor approval and scheduling the works, which were carried out over December and January.
We appreciate this was a frustrating situation for affected leaseholders and are sorry for the upset caused. However, this was a complex matter involving multiple parties and was not capable of being resolved immediately.
Kind Regards
Cleaver Property Management
High quality service
As a director of our residents company for nearly 30 years and having employed a number of different managing agents, I can not speak too highly of the quality of the service we are currently receiving from the Junior Property Manager at Cleaver.
She takes a keen interest in our estate and its residents, nothing seems to be too much trouble for her and she deals with all our needs in a speedy professional yet friendly manner. Her approach to the job makes for a very welcome change from previous experiences.
25 July 2025
Unprompted review
Reply from Cleaver Property Management
Thank you so much for your kind and thoughtful review. We’re absolutely delighted to hear that you’re pleased with the service from our Junior Property Manager. It’s especially meaningful coming from someone with your extensive experience as a director — your words truly mean a lot to us.
We're proud to have a team member who brings such dedication, professionalism, and care to her work, and we’ll be sure to pass on the praise. Knowing that she has made such a positive difference for your estate and its residents is exactly the standard we aim for at Cleaver Property Management.
Thank you again for your continued trust and support.
Kind Regards
The Cleaver Property Management Team
Absolutely pathetic service from…
Absolutely pathetic service from Cleaver Property Management. The communal door at residential building has been broken for multiple weeks, with residents having reported it multiple times — we’ve been locked out multiple times with zero help. Repeated complaints, empty promises, no action. They give useless advice like “wait for a neighbour” instead of fixing the problem. Told us that they can't dispatch someone to open the jammed door unless another resident lodges the same complaint in the middle of the night. Then said that they are trying to send over someone to help but never did.
I’m 100% sure they’ll respond to this review with the same copy-pasted nonsense they give everyone: vague claims of “site visits” and “working with management team” — all just empty PR.
In reality, they delay everything as much as they possibly can, ignore residents, and leave serious issues unresolved. Utterly unprofessional. Avoid them at all costs.
Reply to company's reply: company lying out of their teeth on this one. The complaint was first made on Sunday 20th morning (have call logs to prove it), multiple calls later we were still being told that "the issue is being reported to the manager who is in a meeting". Was told multiple times in the calls in the days after that will get a call back from the property manager and did not receive a response. Complained last night again as was locked out during the night, after hours of waiting finally received response that "they will send someone out to help". Waited more hours and then got a response that they can't send someone out and that we can make alternative sleeping arrangements for the night.
It's not just "disruptive access to communal spaces" it's the only way we can enter our home.
This is not just poor service — it is a potential breach of your legal obligation to maintain the property and ensure residents have safe and continuous access to their homes.
Re:re: tenants are NOT aware of the policy of reporting being done by two or more tenants for communal spaces and in no call over multiple days were we informed of this until the night we were locked out and everyone is asleep or not in their homes.
23 July 2025
Unprompted review
Reply from Cleaver Property Management
Dear Afshan Akhtar
We are sorry to hear about your experience and understand the seriousness of the inconvenience caused by the communal door fault. We appreciate the opportunity to provide an account of events that lead to the timings and response.
We understand the issue was first reported to our out-of-hours provider, Adiuvo, on the morning of Sunday 20th July. At that stage, the fault had not yet been confirmed as a communal issue and the ticket was marked as pending, waiting for a second report from another resident to confirm the problem affected multiple flats, as this is the policy known to all tenants.
On Monday, 21st July, this was not progressed further as the issue was still logged as affecting a single property and our property manager was attending pre-arranged site inspections elsewhere. On Tuesday, 22nd July, upon review of the call record and further information, we instructed our maintenance team to attend as a matter of urgency. On Wednesday, 23rd July, we visited the site and confirmed the fault was electrical, we immediately contacted our specialist contractor, Carecom, to carry out the necessary repairs. We updated you to confirm that Carecom would be attending sometime during the week. While we always request priority where access to homes is affected, we are not in control of Carecom’s scheduling, so could not be more specific.
We recognise that the delay between the initial report and confirmation and fixing of the communal fault was not ideal and we are reviewing our internal processes with our out-of-hours service to prevent similar delays in future.
We take all reports seriously and investigate each one fully before responding. Our goal is always to resolve issues promptly and keep residents informed. We apologise for the disruption this has caused and remain committed to ensuring safe and reliable access to the building.
Kind Regards
The Cleaver Property Management Team
This 'management' company is useless
This 'management' company never answer phone or emails, no one in the office ever. Fire alarms still not fixed after Fire Dept disabled the faulty one going off outside my property over a year ago. Locks installed on all windows so it is not possible to clean the outsides.
Overall rating = useless
23 June 2025
Unprompted review
Reply from Cleaver Property Management
Dear Patrick,
Thank you for your feedback. While we always aim to address concerns raised by residents, we strongly disagree with the statements made in your review.
We are aware of the situation at the property and take matters of safety, communication, and property maintenance very seriously. Our team has been actively attending to the site and documenting ongoing issues, including recent visits. We are also currently working with our Directors to explore appropriate next steps regarding significant damage to communal fire safety installations, which we have evidence was caused deliberately.
Please note that interfering with essential fire safety equipment and threatening contractors is a serious matter that compromises the safety of all residents and may result in legal action.
If you would like to discuss this further in a constructive and appropriate manner, we are happy to engage directly through the proper channels.
Kind regards,
Cleaver Property Management Team
Excellent workmanship from Cleaver team…
Excellent workmanship from Cleaver team in not only arranging but carrying out repairs for us recently.
Would highly recommend.
13 June 2025
Unprompted review
Reply from Cleaver Property Management
Thank you so much for your kind words and 5-star review! We're thrilled to hear you were pleased with the workmanship and the support our team provided during your recent repairs.
At Cleaver Property Management, we take pride in delivering reliable and high-quality service, and it's always rewarding to know our efforts are appreciated. Your recommendation means a great deal to us.
If there's ever anything else we can assist with, please don’t hesitate to get in touch.
Warm regards,
The Cleaver Property Management Team
Cleaver has a great in-house…
Cleaver has a great in-house maintenance team led by Mark. They offer a great cost-effective way to get jobs around site done efficiently, professionally and always with a smile!
20 June 2025
Unprompted review
Reply from Cleaver Property Management
Thank you so much for your wonderful 5-star review Karen!
We’re delighted to hear such positive feedback about Mark and our in-house maintenance team. Mark takes great pride in leading by example, and it’s fantastic to know that their professionalism, efficiency, and friendly approach made such a positive impression. We will be sure to pass on your kind words to Mark.
We truly value your support and are always here to help with any future needs around site.
Warm regards,
The Cleaver Property Management Team
Unprofessional and Clueless
My experience with Cleaver has been extremely unsatisfactory. Calls and emails were routinely ignored, and when I did receive replies, they often failed to address the full content of my enquiries. Complaints were dismissed or not taken seriously and ignored for months, despite the company’s own website claiming a commitment to professional and responsive service.
The property manager (Head of Property Management I might add) consistently neglected key issues, and communication was fragmented at best. When I attempted to escalate matters, the director showed little to no interest in resolving them — giving the impression they had little regard for the business or its clients.
Due to their ongoing failure to act and uphold even the most basic standards of service, I was left with no choice but to raise a formal complaint with the Property Ombudsman which is ongoing. The board of directors have since appointed a new managing agent and would strongly advise others to avoid Cleaver Property Management if they are seeking reliable, professional support.
1 June 2025
Unprompted review
Reply from Cleaver Property Management
Erin - Thank you for taking the time to share your feedback.
We’re sorry to hear that you remain dissatisfied with your experience. Following receipt of your concerns, we conducted a full internal investigation and found no evidence of procedural failings or unresolved matters. We believe our formal complaint response addressed the issues raised in full and in accordance with our complaints policy.
Regarding the specific repair request referenced, you were advised at the time that the delay was due to the Directors of your block requesting further information, as they believed there may have been an element of negligence by the previous leaseholder. As such, responsibility for the issue may have passed to you, and further clarification was required before any work could be authorised.
While we understand that the matter has been referred to the Property Ombudsman, we remain confident in the service provided and the steps taken.
Kind regards,
Cleaver Property Management Team
Consider other alternatives!!
I have been asking for an update from our property management company for 9 weeks and have received not one response from our Property Manager.
We pay for a service and receive not even the bare minimum. From gardening to window cleaning, maintenance isn't carried out nor is there any communication!
Very very poor service
14 June 2025
Unprompted review
Reply from Cleaver Property Management
Dear Kimberley,
Thank you for your feedback — we’re sorry to hear that you feel let down and we’d like to take a moment to respond and clarify a few points.
Firstly, please be assured that all routine maintenance, including window cleaning, has been carried out in accordance with the schedule set by the Directors. Recent gardening services have also been updated at the request of the Directors and general maintenance remains up to date as per the current management plan.
If there are specific concerns or requests, you'd like addressed, we kindly encourage you to raise them directly with your Directors. As the appointed representatives of the property, they are responsible for reviewing and approving changes or additions to services and we act according to their instructions.
We understand how important timely communication is and we're sorry if our response has fallen short of expectations in this case. Please know that we're always working to improve our service and appreciate your patience and understanding.
Kind regards,
The Cleaver Property Management Team
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