Cleartone Communications Limited Reviews 224

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth setup process and the helpful, responsive support team. Many people appreciate the professionalism of the staff and the ease of use of the platform, noting that the service helps manage business calls more efficiently. However, some customers also noted significant issues, including a lack of professionalism and communication, leading to confusion and disruption. A few people experienced problems with their phone not ringing, receiving only missed call alerts, or having difficulty accessing their online accounts for weeks. There were also complaints about unfulfilled promises, delayed refunds, and some customers found the technical staff's approach to be unhelpful or dismissive.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast setup and reliable performance. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the platform easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using Cleartone for our business phone number service for three years and couldn’t be happier. The setup was smooth, support has always been quick and professional. Highly recommend.

Company replied

Rated 5 out of 5 stars

We've used Cleartone now for 3 years and we've been really happy with the service provided. Whenever a tech issue arises with our comms systems the team are very helpful and responsive. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

Company replied

Rated 5 out of 5 stars

Thank you to Cleartone Company for providing me with a free business number! The setup was smooth, and the support team has been helpful and responsive throughout. I truly appreciate the opportunity a... See more

Company replied


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Cleartone specialise in Virtual Numbers which can be linked to any Landline or Mobile Worldwide. Local and National Virtual Numbers Available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast service

Fast service, was very quick to get setup. Dashboard is easy to use and has everything you need in one place. Would highly recommend this service

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. I was With this company for over 2 years. When it came to renewing realised they had raised the price to double for what I was originally paying. Which connection always had issues. Had difficulty porting the number over to snother company which then went over the contract expiry date. Lastly I had an extortionate price to port it over.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. They make promises to get you to pay, once paid, they backtrack and mess you around. It's been months since I ordered, still don't have the number working as promised. Farhan promises to call me back but rarely does, NEVER apologises for disgraceful service, promises extra month for the inconveience but doesn't email to confirm it despite me asking twice. Oh and I'm still waiting for a call back this time from a manager, so seems like the issues are systemic

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Would recommend to newer businesses.

15 December 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Thanks so much!

Rated 5 out of 5 stars

Had a great experience opening a…

Had a great experience opening a business line with Cleartone. Sales exec Emeka was wonderful to talk to and handled any queries I had thoroughly

8 December 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We appreciate your feedback!

Rated 5 out of 5 stars

I received really great service and…

I received really great service and communication with Cleartone from Emeka. He was really helpful and informative regarding setting up my business number- I would definitely recommend!!

2 December 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Thank you for your wonderful feedback, we’re delighted you had a great experience

Rated 5 out of 5 stars

I have been referred to Cleartone by…

I have been referred to Cleartone by some friends in the same industry that use their services and my professional phone number was set up in a helpful manner. Emeka, was lovely in facilitating this process

2 December 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We really appreciate your kind words, they motivate our team every day

Rated 5 out of 5 stars

I had a great experience with Cleartone…

I had a great experience with Cleartone communications specifically with Emeka. He was very helpful when it came to setting up my business number. Would recommend

28 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We really appreciate your kind words, they motivate our team every day

Rated 5 out of 5 stars

I had a wonderful experience speaking to sales rep

I had a wonderful experience speaking with David he talked me through all the features that Cleartone had to offer and all my issues were resolved

27 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We really appreciate your kind words, they motivate our team every day

Rated 5 out of 5 stars

Great service

Great service. Used for years. Works both in Denmark and UK. HIGHLY RECOMMENDED

20 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We really appreciate your kind words, they motivate our team every day

Rated 5 out of 5 stars

Reliable service and highly recommended.

Cleartone provide my VOIP system for my office and 10 users. Reliable service and highly recommended.

17 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Your satisfaction is our reward, we look forward to serving you again soon

Rated 5 out of 5 stars

Fantastic service

Fantastic service

14 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We’re so pleased you enjoyed our fast delivery, our team will be thrilled to hear this

Rated 5 out of 5 stars

Brilliant service so far and really…

Brilliant service so far and really easy to set up. Raymond was helpful explaining everything to me and will refer others

29 October 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

It’s wonderful to know our customer support made a difference, we’ll share your feedback with the team

Rated 5 out of 5 stars

No Complaints!

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

14 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

It’s wonderful to know our customer support made a difference, we’ll share your feedback with the team

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