[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mary was quick with responses. Overall service I’m not satisfied with though. After countless messages asking for email invoices (which I still haven’t received) as well as asking for the price... See more
Company replied
Having received my DBS Certificate, I was then charged £8 the following month. Apparently I had inadvertently signed up to a monthly subscription. I contacted Aakriti and explained and he quickly canc... See more
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4 stars for website as it was a little confusing trying to ascertain exactly which codes/numbers were required. 5 stars for call handler grasp of situation and succinct response...which couldn't reall... See more
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Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.5
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Terrible service
Terrible
I paid for fast service but it took over 8months and I have still not received my dbs certificate.
Waste of my time and money.
25 August 2026
Reply from Clear Check
Hi Christine, thank you for sharing your experience. I’m sorry to hear your DBS check has taken far longer than expected and that you still haven’t received your certificate. This isn’t the service we aim to provide. A member of our support team will contact you directly to review your application and help get this resolved. We appreciate your patience while we look into this for you.
Really bad experience
Really bad experience, they don’t accept proof of address, I requested a refund as per their policy and the said to request it directly from the cloud, there’s nowhere on the cloud and I have send multiple messages and they didn’t even bother to respond. Horrible experience.
There’s no telephone number either, so basically not sure if I ever get my refund
31 August 2026
Unprompted review
Reply from Clear Check
Hi Lori, thank you for sharing your feedback. I’m sorry to hear the refund process hasn’t been straightforward and that you haven’t been able to get the information you need. This isn’t the experience we want for our customers. A member of our support team will contact you directly to review your application, confirm the refund steps, and help get this resolved. We appreciate your patience while we look into this for you.
Satisfactory completion
Thank you for being helpful and understanding at all times during the verification procedures. The DBS certificate arrived today with plenty of time to spare.
As a client I am very pleased with the service received. Thank you, Russell.
29 August 2026
Reply from Clear Check
Hi Russell, thank you for your kind feedback. I’m really pleased to hear your DBS certificate arrived with plenty of time to spare and that the verification process felt clear and supportive throughout. We’re delighted you’re happy with the service.
Thank you for the service.
Thank you for the service.
I didn’t do 5 stars as I had a second payment which you don’t notify people of it’s only right down the bottom of your website.
1 September 2026
Unprompted review
Reply from Clear Check
Hi Anna, thank you for your review. We’re glad to hear you were happy with the service itself. We appreciate you pointing out the second payment not being clearer. That information is included on the website, but we understand it can be easy to miss, and your feedback helps us improve how we present it.
Thank you again for taking the time to share your experience.
This is an updated review
This is an updated review. In their reply I was told someone will resolve my issue. I ordered the dbs and cloud service. I queried why after over a week from my dbs being issued that I could still not view it in my account. Was informed theres a chance I may not even receive it at all! Then why claim that I can have it in my cloud account. And they already charged me a months subscription. If this is not a scam then what is it? I will update my review if theres a change
1 September 2026
Unprompted review
Reply from Clear Check
Hi Suhail, thank you for sharing this updated review. We’re sorry to hear how frustrating this has been, especially after being told your DBS would be available in your cloud account and then receiving conflicting information. That’s not the clarity or service we aim to provide, and we understand why this feels unacceptable.
A member of our support team will contact you directly to review your account, explain what’s happened, and help resolve this. If there’s any change, we appreciate you updating your review.
Very responsive to my query and…
Very responsive to my query and resolved my issue quickly and efficiently.
Thank you Mary.
1 September 2026
Reply from Clear Check
Thank you for your review. We’re really glad to hear your query was resolved quickly and efficiently. Mary will be pleased to know her help made the process easier for you.
I'm not a great fan of forms but as…
I'm not a great fan of forms but as applications go I found applying for a DBS check relatively straight forward. It probably helped that our church safeguarding lead is extremely efficient and gave me guidance before I started the process. It was also processed very quickly. (less than 2 weeks!)Thank you
17 August 2026
Unprompted review
Reply from Clear Check
Hi Chris, thank you for your review. We’re glad to hear the application felt straightforward, even if forms aren’t usually your favourite task. It’s great that your safeguarding lead was able to guide you before you started, and we’re pleased the DBS was processed so quickly for you.
System trapped me into a £7 refund on a…
System trapped me into a £7 refund on a £44.50 payment. Need customer service to manually refund the remaining £37.50."
1 September 2026
Unprompted review
Reply from Clear Check
Hi Fitax, thank you for your review and for providing the details about your refund. We’re sorry to hear about the issue you’ve experienced. A member of our support team will contact you directly to look into your application and help resolve the remaining amount.
Great service provided
Great service provided very quick and great help
24 August 2026
Unprompted review
Reply from Clear Check
Hi Rory, thank you for your review. We’re really glad to hear you received quick service and helpful support.
Expensive with hidden charges.
What a carry on. I experienced difficulties in both applying for and receiving my certificate. What made it worse were the extra costs as I progressed the application. Once I thought the process was finally over, then came the unexpected subscription charges that I was unaware I had signed up to. An expensive ordeal through and through. I would not recommend using this company at all.
521572964
29th June - £29.50
1st July - £57
6th July - £15
28th July - £8
28th August - £8
I have now downgraded my account which should stop the unwanted subscription charges but received notification that the last billing date is the 28th of September. Does this mean that I have yet another charge to pay?
21 June 2026
Unprompted review
Reply from Clear Check
Hi Henri, thank you for your review. We’re sorry to hear the process felt difficult and that the additional costs and subscription charges came as a surprise. We appreciate you sharing the dates and amounts you were billed. This will help us look into what’s happened. A member of our support team will contact you directly to review your application, clarify the subscription status, and help resolve this for you.
Reply from Clear Check
Hi Haruna, thank you for your review. We’re glad to hear the explanation you received felt calm and clear. If you need any further support as you continue, we’re here to help.
It's a DBS check
It's a DBS check, why would I consider this a "great" experience. Hmmm?
10 August 2026
Unprompted review
Reply from Clear Check
Hi David, thank you for your review. We understand that a DBS check isn’t usually something people would describe as a great experience, but we do aim to make the process as straightforward and stress‑free as possible. If there’s anything you’d like us to look into or clarify, our support team is here to help.
Absolutely brilliant needed a DBS done…
Absolutely brilliant needed a DBS done for work very quick getting the certificate highly recommend if you need a DBS check done quick
29 August 2026
Reply from Clear Check
Hi James, thank you for your review. We’re really pleased to hear everything went smoothly and that you received your certificate quickly. We appreciate the recommendation and are glad we could help with your DBS for work.
Quick and easy
28 August 2026
Unprompted review
Reply from Clear Check
Thank you for your review. We’re really glad to hear the process felt quick and easy for you.
Reply from Clear Check
Hi Charles, thank you for your review. We’re sorry to hear about your experience, and we want to reassure you that we are not a scam. A member of our support team will contact you directly to look into what’s happened and help resolve this for you.
I wanted to apply for my standard DBS …
I wanted to apply for my standard DBS was charged for it, then it kept saying to pay an exra 15 pound to upload documents i then tried to speak to someone to cancel but the navigation on the site is shocking and tried email for a refund as i have not been sent any document now to find out they are taking 8 pound subscription fee with out my consent and no way to cancel as its saying my details dont exsist
16 July 2026
Unprompted review
Reply from Clear Check
Hi Stephanie, thanks for sharing what happened. I’m sorry for the confusion around the application, the document‑upload fee, and the subscription charge. That’s not the experience we want for anyone. Your details not appearing when trying to cancel understandably adds to the frustration.
I’ve asked a member of our support team to get in touch with you directly to look into your application, the charges, and the refund request so we can get this sorted for you as quickly as possible.
Reply from Clear Check
Hi Tina, thank you for your feedback. We’re really glad to hear you found the service efficient and helpful. We appreciate you taking the time to share your experience with us.
Charmaine responded promptly to a query…
Charmaine responded promptly to a query I had via email with detailed, helpful information explaining the full process
27 August 2026
Unprompted review
Reply from Clear Check
Thank you for sharing this. It’s great to hear Charmaine was able to respond so promptly and provide clear, detailed guidance throughout the process. She’ll be really pleased to know her explanation helped you move forward with confidence.
This company is a total scam you pay…
This company is a total scam you pay for a service that you don’t receive and then take money from your bank monthly which was never pointed out and I received nothing from them in the way of paperwork TOTAL SCAM DO NOT USE THEM AND I ONLY GAVE THEM A STAR BECAUSE THAT THE ONLY WAY TO LEAVE A REVIEW
SCUM my request 3 of march and have nothing but costs
27 August 2026
Unprompted review
Reply from Clear Check
Hi David, thank you for your review. I want to reassure you that our service is not a scam. We do provide a genuine application service, and it’s clear something has gone wrong with your request or the payments you’re seeing. I’m confident we can resolve this for you.
A member of our support team will contact you directly to look into your application from 3rd March, the charges you mentioned, and the paperwork you were expecting. They’ll make sure you get clear guidance and help to put this right.
Avoid Clearcheck if possible
Clearcheck is very good at setting up a DBS and taking your money if you are in a hurry, but it seems to be the default that you are then put on an enhanced service with a rolling charge of £8 per month until you notice and wonder why you are still giving them money. Then it is not at all clear how to cancel the enhanced service - and the payment is not a standing order or a direct debit so you can’t easily cancel it via your bank - and their messaging system is ridiculously clunky and it is easy to miss their instructions about cancellation. They seem to be trying to take your money for as long as they can get away with it.
25 August 2026
Unprompted review
Reply from Clear Check
Hi Selina, thanks for sharing your feedback. I’m sorry to hear about the confusion around the enhanced service and cancellation process. A member of our support team will contact you directly to help sort this out and make sure everything is resolved.
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