5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices... See more
Company replied
Ordered some Ninja saucepans. Was sent a free gift of some car wash/wax- best freebie I have ever received. Saucepan set was best price found& delivery was prompt. I did call customer services as ‘mys... See more
Company replied
I have a great experience with this company. I ordered a mini high-pressure washer. Refurbished, class B. They sent it quickly with free shipping. The goods arrived in a regular cardboard parcel box.... See more
Company replied
Company details
Written by the company
Cleanstore provides quality cleaning machinery & products for delivery across the UK.
Contact info
United Kingdom
- 01293 778 737
- sales@cleanstore.co.uk
- www.cleanstore.co.uk
3.9
Great
841 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service
Amazon would have taken a week but you guys got it there in 2 days ,and the same price thanks
1 May 2025
Unprompted review
Reply from Cleanstore
Hi Paul,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our delivery service & pricing!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Reply from Cleanstore
Hi John,
Thanks for taking the time to submit a review. It's great to hear you were happy with our service & your new product!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Bought my Karcher K7 from clean store…
Bought my Karcher K7 from clean store item was the cheapest on line and the delivery was fast, recommended them
2 May 2025
Unprompted review
Reply from Cleanstore
Hi Sean,
Thanks for taking the time to submit a review & it's awesome to hear you were happy with our pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Cheap and effecient
Purchase from Cleanstore every couple months or so. In my experience the prices for what I order are the cheapest around and delivery is always quick. Satisfied customer here!
2 May 2025
Unprompted review
Reply from Cleanstore
Hi Tammi,
Thanks for taking the time to submit a review - it's brilliant to hear you're happy with our pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Best price and rapid delivery
Having been let down by another company, I found the same item for sale by CleanStore at a lower price. I used the online chat service to verify they had them in stock. I ordered on Friday and it arrived the very next day on Saturday even though I’d only opted for the free delivery option. You can’t get better than that! Amazing service, thoroughly recommended,
25 April 2025
Unprompted review
Reply from Cleanstore
Hi phil,
Thanks for taking the time to submit a review & it's excellent to hear you were happy with our pricing, chat support & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Purchased a K7 Karcher pressure washer…
Purchased a K7 Karcher pressure washer to replace an older version. Price was the cheapest and the service with regard to postage, delivery was excellent
2 April 2025
Unprompted review
Reply from Cleanstore
Hi GPorts,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Cleanstore good but DHL no so...
Item delivered quickly by cleanstore but let down by DHL who delayed the process and also caused damage to the pressure washer. DHL are neglectful and incompetent in my opinion. This was reported to Cleanstore who quickly dispatched a replacement damaged part.
1 April 2025
Unprompted review
Reply from Cleanstore
Hi Mark,
Thanks for taking the time to submit a review - we're glad we were able to resolve this matter to your satisfaction.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Absolutely fantastic service
Absolutely fantastic service ordered one day came the next and I got a free gift,perfect experience well done
17 April 2025
Unprompted review
Reply from Cleanstore
Hi shirley young jonathans fireworks,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our delivery service & your free gift!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Well priced, free gift, whats not to like.
No issues. Competitively priced. Reasonable shipping to N.Ireland, compared to other stores, that charge outrageous shipping prices. Got a free gift that is actually useful, and of substantial value.
27 March 2025
Unprompted review
Reply from Cleanstore
Hi CHICKNFREIDRHYS,
Thanks for taking the time to submit a review. It's awesome to hear you were happy with our pricing & your free gift!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Nilfisk genuine accessories
Excellent service / quality genuine spares and accessories / Perfect Many Thanks 5*
16 April 2025
Unprompted review
Reply from Cleanstore
Hi Antony
Thanks for taking the time to submit a review & it's superb to hear you were happy with our service & product range!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Great Company!
It's the first time I have used Cleanstore and have nothing but praise for them. Exactly what I wanted at a really good price, super fast delivery and great communication....Many Thanks
11 April 2025
Unprompted review
Reply from Cleanstore
Hi Marlene
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our pricing, delivery service & communication!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Just amazing service just wow
Just amazing service just wow
Now the Ava p55 is a game changer forget all other brands for home detailing this is the one the stubby gun works outstanding and you want a jet wash buy from these guys thank you so so much just wow 1000000000000% you can’t get better service and better products at best prices
9 April 2025
Unprompted review
Reply from Cleanstore
Hi,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our service, product range & pricing, along with your new AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Great customer service
Very, friendly, helpful and responsive customer service - went the extra mile to ensure a problem which was really my fault was resolved quickly.
7 April 2025
Unprompted review
Reply from Cleanstore
Hi Rog,
Thanks for taking the time to submit a review & it's great to hear you were happy with our customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very professional service
Very professional service, I ordered some chemicals for my business, they send everything in time, strong support and make me happy in the end! My recommendation!
7 April 2025
Unprompted review
Reply from Cleanstore
Hi Ihor,
Thanks for taking the time to submit a review - it's awesome to hear you are happy with our service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Damaged Karcher Pressure washer
I ordered a Karcher HD pressure washer from cleanstore, they used DHL to deliver.
It arrived nice and early on Saturday morning, I was eager to get going and immediately realized that the machine was damaged, the bottom right corner of the plastic cover was broken. The box only had a small crush mark on it.
I immediately sent pictures via email to Cleanstore.
This morning Monday 31/03/2025 I did not receive any response from Cleanstore, so I called them at 10h00.
The lady said they can arrange a collection and once they have the unit back they will send a new machine or refund.
This is not nice, I paid last week and I was sent a broken unit surely you can send a new one when you collect the damaged one.
It is funny how I had to trust you with my money but you think I might not return the damaged unit.
The unfortunate situation leaves me in is, I will not have a pressure washer nor my money before the weekend, and that means the work needed to be completed will wait for another week.
I believe there's better ways to deal with such issues.
Not just reject a customer.
Oh well I will have to take all the accessories I bought back and buy a different pressure washer.
Thank you to the lady at Cleanstore
First and Last time.
Your response is weak, look after your customers. Don't do anything special just do what a good retailer should do.
You took my money supplied a defective unit, granted it was not on purpose but why should I get the short end of the stick?
If i didn't call you I would still be waiting for a response.
24 March 2025
Unprompted review
Reply from Cleanstore
Hi Darren,
Thank you for taking the time to submit a review.
We can see your order, placed on Friday 28th March, was delivered on Saturday 29th March. Please accept our apologies again that upon the machines arrival it was found to have been damaged in transit.
Whilst you emailed us on Saturday 29th March, we are not open over the weekend & as such your email would have been responded to today, Monday 31st March, had our customer service team not have arranged your collection on the phone with you.
We do offer a free collection service for any damaged / faulty products for replacement or refund, with collection available from any UK address of your choosing, on a weekday of your choosing. As is commonplace in both high street retail & ecommerce, we are however unable to supply replacement products until the damaged order is returned.
We appreciate your feedback & apologise if our free returns service is not to your satisfaction. We do understand the frustration the damage sustained to your order in transit has caused & have arranged to have this collected for as soon as possible for you. We have also changed your specified collection address to your workplace as requested.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Excellent service
Excellent service from placing order and receiving product. Can highly recommend.
31 March 2025
Unprompted review
Reply from Cleanstore
Hi Joan,
Thanks for taking the time to submit a review & it's brilliant to hear you were happy with our service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Poor ethics. Sent dirty old product instead of new.
I bought a patio cleaner attachment for my AVA pressure washer from Clean store uk. They sent me a damaged and dirty refurbished item. I contacted them and they told me they made a mistake. Since then I have had no feedback from them. They said they would send me a new one, as this is what I paid for but as to date I have had neither communication nor replacement patio cleaner.
27 March 2025
Unprompted review
Reply from Cleanstore
Hi Sean,
Thanks for taking the time to submit a review. Please accept our apologies again for the obvious picking error that occurred with your order & for the inconvenience caused - this has been addressed with our dispatch team to prevent a recurrence in future.
We shipped your replacement patio cleaner on Monday 31/1 & DHL are reporting that this was successfully delivered yesterday, 1/4.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Brilliant company to buy from
Would absolutely recommend this company. Fast delivery, and excellent customer service. A small issue was solved promptly which enhanced their excellent customer service.
26 March 2025
Unprompted review
Reply from Cleanstore
Hi Mike,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our speed of delivery & customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Genuine product
Genuine product, reasonable prices, Excellent service
18 February 2025
Unprompted review
Reply from Cleanstore
Hi Frank,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our service & your new product!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Service Centre a breath of fresh Air….
I should have really written two reviews one for ref CS department one for the Service centre……
Had a issue with a AVA Pressure Washer- Contacted CS who sent me a link to AVA’s troubleshooting guide and request a repair page, did all the necessary bits then waited for 14 days, no reply…… contacted CS again to be told be quite consistently that I had to deal with AVA and not them and that my contract was with the Manufacturer, she even quoted the Consumer Rights act 2015, she had studied it College in great depth and knew what she was talking about apparently, I won’t quote her name but Management know who I am referring to. Long story short I received a call a the next morning from Kieron, he apologised profusely and promised to get it dealt with.
Richard from the service centre emailed straight away, promised a call a little later, did as he said, what a difference in manner, very friendly and straight to the point, dealt with the issue in a professional way. I couldn’t have asked for more.
I can never understand why some people in the CS environment can be so obstructive, I suppose some people simply just shouldn’t be in the industry they are.
One again thanks to Kieron and 100% Richard, companies need more people like yourselves, perhaps some of your frontline staff should have a few training sessions with you both…….
20 March 2025
Unprompted review
Reply from Cleanstore
Hi Rob,
Thanks for taking the time to submit a review. Please accept our apologies again for the confusion & we are glad we could get this resolved for you!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
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