classicalchandeliers.co.uk Reviews 5

i only came on here to check the reviews because the service is very disappointing. they supplied a wynch 3 years ago, its only be used once and has broken and now Paul seems unable to reply to calls. seems someone else has had the same experience. very disappointing. was introduced by our building firm Vulcan ellis - whom i will be calling next to see how we sort this out.

I ordered some lightbulbs from this company, which were terrible quality and blew immediately upon use. Cheapest of the cheap, Chinese junk, at an inflated price. Then I had to encounter the terrible customer service this company provides. They were rude, dismissive, and refused to issue a refund. a Section 75 dispute was the only way to resolve the situation.

The winch was not cheap, and it worked well to start with.
2- 3 years later its stopped working from the remote which is very disappointing seeing as it only gets used once or twice a year. I have phoned a couple of time no answer. Sent emails asking if it could be a remote-control issue and if a wall switch would sort it. But sadly, no response. I would not recommend using this company as there is no after care whatsoever.

Restoration of a family chandelier - experience was of various attempts to charge more, not replacing the few missing crystals as requested and returned with parts missing. When paying circa £1,000 there is an expectation there would be better service and you would not need to go to a different supplier to get the restoration finished.

The underlying work that was done appears of a good quality hence two stars rather than one.

Incredible service and knowledge. The stress of hanging a chandelier is frightening and having been passed from mechanical engineer to structural engineer to builders nobody would give us a straight answer about what we needed to do to hang a heavy chandelier.

One phone call on a Friday night to Mark at Classical Chandeliers changed all that. His knowledge was incredible and he dealt with the whole thing from fixing the right support beams to safety checking the weight and fixing the lighting.

Knowing we were trying to get it installed for Christmas he work a very long Sunday to install it for us.

Amazing knowledgeable service and for someone who never writes review I felt compelled to let people know how good this company is!