Clark Rubber Bunbury/Rockingham
My experience with the Clark Rubber Bunbury, the franchise owner of whom also own Clark Rubber Rockingham, regarding the purchase and installation of our above-ground pool has been extremely disappointing and stressful. I currently have a report in with Consumer Protection.
From the outset, we encountered repeated delays, missed attendances, and a lack of clear communication. Installation dates were scheduled and then changed, pool not arriving in time, and we were often left waiting for updates that did not arrive when promised. On more than one occasion we were told we would be contacted within a specific timeframe, and that simply did not occur.
What has been most concerning to us is the confusion around pricing and documentation. We were provided with a written installation quotation 6 weeks after payment of the pool that did not align with our understanding of earlier discussions, it was $2,000 more. In our view, the documentation process lacked transparency and created unnecessary distrust. Despite asking for clarification, responses were slow and often incomplete.
We also experienced a delay in being informed about an issue with the pool wall, which added further frustration. While defects can happen, the lack of timely disclosure was unacceptable to us as customers, it was 6 days before we were advised.
Due to ongoing concerns, we escalated the matter to senior management. Although they became involved, the issues have not been resolved in a way that restores our confidence in the store’s professionalism or reliability.
This has been an exhausting process that has taken up significant time and energy. Based on our experience, I cannot recommend this store for major purchases requiring installation and after-sales support.
I strongly encourage anyone considering a large project to ensure all quotations, terms, timelines, and variations are clearly documented in writing before proceeding.