Claire's Florence, KY.  Reviews 

So far so good. Every order I have made has been Great. Straight forward order and delivery. My daughter's have been very happy with there gift's from here, my eldest daughters favourite shop.

Never received my item! Purchased 3 months ago and have emailed them many times with no response but now it seems website doesn’t seem to exist or it’s always down!!

They were late. Their website didn’t work when I kept trying to re-order. I kept kicking me out and was overall a waist of time.

I ordered a package 3 weeks ago. They said my package would arrive 4 to 7 days later. I have contacted the customer service multiple times, both writing e-mails and calling them where they hang up on me. They still have not answered me. This is unacceptable! I highly DO NOT recommend buying from their online store!

So I took my 8 month old daughter to our local Claire's in the Quaker Bridge Mall a few months ago.... The experience was okay until three months later my daughter earring fell out somehow so I left it out for a day after trying repeatedly to get it back in her ear with no luck. I realized that the back of her ear closed up... I never had this experience with any other piecer from my other children. So I contacted Claire's and they said I would have to pay all over again 🙄 😒 😑

Ordered about £45 worth of earrings from Claires online almost 2 months ago. Still waiting for them. The tracking link for the item doesn't work. Emailed customer service 3 times and got no response. And no one answers the phone at the customer service call centre. I would absolutely not recommend buying from the website. It's such a pity because it's a great physical store. EDIT: I managed to get a refund in the end by making an official complaint by means of resolver.co.uk

Order now over 10 days old. No answer from customer service (emails & phone). Tracking link does not work. They have just took my money. DO NOT USE.

My 9 year old niece was shopping for a birthday present for a friend. The sales clerk was most helpful and complimented me on my niece's behavior. She was gracious in helping us and gave us an in-store coupon. The store was 5083 and the associate name was Mallory. All the associates were kind and the store was fairly busy, but Mallory treated my niece as a valued customer.

Worst customer service!!!will never shop again

I place my order on 12/ 01/ 2021 until now i didn't have my package. I send an email after 2 weeks of waiting and i got a reply from customer service that my order was successfully and being prepared to dispatch and i have to wait for the impormation when its gonna delivered and its almost a week since i got that reply. Until now i still don't hear anything. I really regret i didn't check the ratings of this company before placing my order its really stressful and i am very disappointed never again with this company

I went and bought a necklace Monday and it’s currently Wednesday and i went to fix it to where it was in the front and it broke! Makes me so mad I was fed 15 dollars.

THE WORST PLACE TO GET YOUR CHILDS EAR PIERCED 😡 I spend $130 on piercing my daughters ears thinking this would be the best place to get them HORRIBLE
I WANT MY MONEY BACK PLEASE

Wish I had read other reviews before ordering from this company. Terrible customer service and when I telephoned I was waiting for over half an hour before being cut off. I am still waiting for my order after 2 weeks and I will have 2 disappointed granddaughters on their birthdays

Awful company. The store was advertising buy 3 get 3 free so we picked 6 items expecting a bargain. We nearly fell through the floor when the bill came to £45. We hadn't been looking at the prices as they were so small we couldn't read them even with our glasses on, an obvious ploy. Included in the items were nail varnishes which don't even dry. Will never shop here again.

I placed an order with them and it was before 7pm so I paid for the £5.50 next day delivery they emailed me saying my item has been dispatched at 10.09pm that same night then I have no more emails since no “next day delivery” so they’ve taken my 5.50 extra for nothing I’ve sent them emails tried contacting them about my order and they’ve just ignored it all it’s a joke if you order online from this company they lie about next day delivery just to take your money as it seems

My granddaughter bought an item for a gift but she decided to exchange for something different; but because she lose the receipt she was not even able to get store credit, the package was not open and with the store label. Shame on them how you can’t get store credit, really disappointed.

We made an online purchase from Claires.com. Before ordering we checked the refund/return policy and it states that items may be returned to local Claire's store or return can be mailed back. The item did not work out and we attempted to return it to the local Owensboro KY store at Towne Square Mall and the manager refused to accept the return because "they did not carry the item there". Nowhere on the receipt does it state a return is limited to items the store stocks. This should be a process that the stores and the .com work out - not leaving me with the only option to mail back at my expense.
When I contacted Claire's customer support I never received a reply. I had simply asked that they send me a prepaid return label since I had already made a trip to the local store and the stated return policy was not honored.
Never will I shop at Claire's online or a Claire's store again!

Um.... So, I typically do not write reviews because I believe we all have our days. However, if I spend $166 plus dollars online and decide to return half of the order because some of the products are uglier in person, cheap product, or overall decided not what I expected it would be, then you bet your ass I want to return it. I drove an hour and a half to the nearest Claire’s to return these items in person. 1.) the manager told me she would have to give me store credit since I forgot the Receipt in my car. Of course my husband was so sweet to run back to the car to grab it. 2.) then she tells me that she can only give me store credit since I paid online through PayPal. Like, what the FLIPPING FLIP FLOP!!!! When placing ordered online I will only use PayPal due to the security measures. Of course Claire’s policy states that if you pay online through PayPal with or without a receipt, they’ll give you store credit. Oh hell no!!! PayPal pulls from ones banking account and NOT charge on ones credit card. Of course I dropped some poor choices of words, because I wasted my time to drive an hour and half up and an hour and a half back home (3 hours), 45 minutes in store, and walked away with products unreturned. Better yet, when I was returning them, the other worker already placed half of the products back on the shelf. When I told the lady that I wanted to make sure that all of the products were back in the bag, there were 7 missing items. Could you imagine that, that worker would have stolen these products back from me whether or not it was intentional or not. I would h e been out even more money. This happened at Village pointe mall in Omaha Nebraska. Manager was Amanda and her assistant Manager was Kim... Kim got a bit Lippy with me and I set her straight. The only thing that these women’s did was wear their mask properly due to Covid.

I tried to make an online order for 2 days already, and every time I would get error and couldn't make a final purchase - I got error saying: . I contacted on Facebook because they don't respond on e-mails. First I got answer that they accept only x y z cards... I'm like well I'm using card that is accepted so that is not the problem. Then they said it's problem because information on my card doesn't match theirs? Like whaaaaat. I've been making online purchasing for years, I'm not some idiot who doesn't know how to type cards info and how to use it. My card has never been declined, I used it recently on other sites. They don't listen, they don't know how to help - overall horrible experience with customer support.