Citygate Reviews 

We’ve been taking our Tiguan to CityGate Volkswagen in Ruislip for servicing, repairs and MOTs, and Marc consistently goes above and beyond. He’s always willing to fit us in at short notice, takes real care with the car, and gets any issues sorted quickly without messing us about. It’s rare to find that level of service and reliability at a dealership. Highly recommend.

I took my Volkswagen to Citygate Colindale to have the boot repaired as it would not open. I explained it had to be reliably done, as I had my two small granddaughters coming to stay, and would not be able to manage if I could not open the boot. They charged me £500, and made the boot open - for just three days, after which it stuck again. I phoned, told the automated system I wanted the Colindale branch, and waited for 20 minutes for an answer. When I got an answer I explained the problem, explained about my grandchildrens' impending arrival, and asked if it could be dealt with before they came. The very offhand operator made me wait another few minutes, then came back and tersely told me I could take the car in on Thursday week. I explained that this was too late, and asked to speak to the manager to get an earlier date. She abruptly told me I was not speaking to her with sufficient respect, and cut the phone off. To be clear, I had spoken to her politely, and not raised my voice. So I drove all the way to Citygate Colindale to speak to someone, and asked for the manager. He explained that I had not spoken to his staff, but to the call centre in South Africa. He offered to take it in the next day, but could not promise I would have it back before my granddaughters arrived. So I decided it was better to gave a car with no boot than no car at all, agreed to bring it in when my granddaughters had left, and managed my granddaughters' visit as best I could. Then I drove the car in on the day agreed. The manager was not there, and the only person who was there advised me to take it away again and promised the manager would ring as soon as he came in. She could not give me a phone number that bypassed the South African call centre, so I cannot contact them at all. That was yesterday morning. The manager has not rung. I am going to have to drive over there again.

Friendly and efficient service team.

I recently bought a Volkswagen Golf from Volkswagen West London (Brentford), travelling 70 miles to do so. I'm very happy with the car itself, but the experience of buying it fell well short of what I'd expect from a main VW retailer.

From the outset, the salesperson came across as dismissive. He welcomed me and shook my hand, but when I introduced my wife - who had travelled the full distance with me - she got nothing more than a brief "hi" before he carried on talking about the car.

The same thing happened once we'd paid and completed the purchase - another handshake and thank you for me, and my wife ignored entirely. A small thing on its own, but it set the tone.

What bothered me most were the sales tactics around price. I was initially told nothing could be done beyond waiving the £150 admin fee, and I rejected the deal on that basis. The very next day, a manager called to say the branch was chasing a monthly used-car target and could in fact reduce the price. I'm glad there was flexibility - but it left me feeling I'd been told something untrue the day before purely to hold the price up. I was also told they could "show me the internal system" to prove they'd bought the car for more than they were selling it to me for - a claim I found difficult to believe and which felt like a tactic rather than a fact.

When I came in to view the car with a view to buying, I expected it to be presentable. Instead it was dirty, with the explanation that "valeters don't work at the weekend," and it was handed over with just 35 miles of fuel and no battery charge - on a hybrid.

When I raised these points, the response was effectively that I'd "already got some money off, so be happy with that," which I didn't appreciate. As a direct result, I had to spend £60 filling the car with fuel immediately after leaving, and a further £40 having it valeted myself - £100 of costs that should never have fallen to me.

Communication throughout was patchy and only seemed to become a priority when it suited the dealership rather than the myself - not the relationship-based service I'd expect.

Honestly, had we not already travelled 70 miles, given up our day, and genuinely liked the car, I'd have walked away. I like the car. I did not like how I was treated to get it. Given the misleading approach to price and the £100 I had to spend putting right a car that should have been handed over fuelled, charged and clean, I would look at other dealers.

Staff was very supportive, professional dealing with my problem. I was made to fell welcome and comfortable while my car was sorted. Also all staff were very polite and helpful. I was kept inform on progress and received a update on the vehicle. I couldn't ask for more.

When I arrived there was very professional took my keys and tell me what time to come back and very pleasant and I had a drinking chocolate and the lady at the front desk was good so and the people around there I can chat a lot when I need to so good experience

Wayne Russell looked after me and must say, cannot fault the provided service. The vehicle was ready in no time. Well done Citygate Chalfont!

Very good experience for a test drive of Skoda. Max Smith was very kind and explained all the available options.
Great customer service!

I’ve had VW company cars for the past 18 years now, approx 5 cars. In all these years this is the first time I can honestly say the experience was a memorable one.

Booked the service in for a next day waiting oil change. Very good.

Visiting the branch (Ruislip) greeted by Chase, who welcomed me with a smile, took my key, showed me the refreshment area and showed me where I can set up my laptop as I had a few work emails to complete.

During my 3 hours onsite. I was kept up to date with the progress approx 3/4 times. As was other people who were waiting at the centre.

Upon receiving the car back, it was washed and vacuumed.

Citygate Twickenham has very friendly and professional staff. The service is very quick and organised. They have brilliant administrators and mechanics that are very clear and informative.

I had my car service scheduled for 8am and I would wait for the service to be completed. At 0950 I was back in my car and heading home.

Very professional and friendly staff, very helpful, this has always been my experience at VW City Gate at Little Chalfont.

Really disappointed!!! Just bought a car, months ago,my car was broken. Clutch and all the other kit was completely gone!!! They try to blame me,keep asking me a question regarding my driving, try to escape responsibility.Send me invoice of £2380 !! My previous Skoda didn't have any problems, not after 6 years. After week off nothing, i get my car ,and repair in private garage, for more than less money. Shame I'm already contact my lender company and asking for money back and return car!

Good experience

Great customer service, staff were excellent, car service carried out as requested and cleaned too. Hire car was great also, thanks.

Customer service was excellent and welcoming.

Have a very positive experience from the welcome at the reception to lots of information about what they were going to do on the car. On returning it further information given and the service from Tyson was excellent
Very satisfied

Took the car for a service ( service plan)Citygate slough
Tried to say we will need to pay for brake fluid and air conditioning, the car was bought from the garage 1 year ago ,
The car was not cleaned inside or out , used to clean the car when we used to take our previous car there ,
Picked the car up no paperwork, I was just given the keys , nothing about what had been done ,
To be honest I don’t like giving bad reviews but I’m left with no alternative, as this was a very disappointing service compared to previous visits ,

Purchased a car recently. Found an issue worh the brakes calipers. They confirmed that this was an issue that should have been picked up on pre checks and it should be covered. Now not willing to pay even though I have only had the car for a few weeks.