Citygate Reviews 

I recently had my car serviced at the Citygate Volkswagen in Watford. Zain was really helpful and made the booking seamless. Great communication and very kind would definitely recommend.

Everything went smoothly Got the car back on time nice and clean Had a video sent to my mobile informing me of work that was required tick the boxes on line to ok work

Quick easy booking. Excellent customer service. Kind friendly staff. Even cleaned my car as part of the service which I was surprised but overjoyed with

Warmly welcomed and made to feel at ease and confident of a good professional service.

The experience was seamless.
I have been kept informed all the way of the work. The job was completed on time.
She was polite and knowledgeable.
The car was cleaned when handed over.

Zaarar made the whole experience effortless. He took care of me from the moment I booked my car in for a service. I hadn’t realised my service plan was expiring. He contact VW, cancelled my current plan which was a week away from ending and helped me take out another plan. He also helped me with a mirror issue I was having. He is a real asset to Volkswagen. Totally gets what customer service is.

Expert team with great experience throughout. Good communication and knowledgeable. Only issue is complimentary car wash could be better car left with watermarks on body and windows

Quick efficient service and staff friendly and helpful

Very good experience throughout the process from booking, check up and being updated during the service. Excellent customer service

Always a fabulous experience Hugh McGeoghan always delivers excellent service

The representative was absolutely lovely, she kept me Informed throughout the process offered a beverage and also gave advise when asked about car upgrade and all in plan.

Easy and pleasant check-in . Kept informed of progress and smooth pick up at a time I had requested. Good analytical data on my car provided.

Excellent customer support from Charlotte at Citygate Gate Slough. She proactively followed through to resolve an issue I had with my media player

Easy drop off and pick up for a service. Phoned me as soon as my car was ready.

Great service, good communication, with short wait time on booking service. Service work carried out very quickly and efficiently. Friendly helpful staff

I have always used Citygate Lt. Chalfont since purchasing the Polo as they know the history of my car. I like the fact they do a visual test which keeps me in control of work is required. They are helpful and friendly.

I had a very good experience at Citygate Chalfont where I had to have work done on my car. The whole experience was extremely easy and understanding thanks to Steve who was in constant communication with me regarding my car. I will be back in the future should any further work be needed and would recommend to anybody.

Call Centre appears to be centralised and were very unprofessional.
Quoted £250 for diagnostic check and told it was VW pricing.
Spoke to VW HQ and advised franchises make their own pricing.
Real shame as HW Branch are really good, but there is no contact number to phone them direct.
The manager I asked to speak to, it would appear was someone pretending, and never called me back.

I can’t fault the service or the engineers report, but, I just wished they would answer the phone when you call.

Realised latish Friday afternoon when I was out air con was hot rather than cold, drove straight to garage, Raj tested air con, he agreed it wasn’t working. He said I’d have to book car in. I was dismayed, told him I was due in Manchester following day for a special 80th birthday party. He then suggested I take car in 8am following day, (Saturday morning,) to see if it could be repaired reasonably quickly, it was, faulty valves apparently, two hours later I was on the road again. I was so grateful to Raj for rescuing a very difficult situation for me.