First and last time I will ever shop here. Was refused a refund and the "sales" assistant pointed to a small typed message on the countertop outlining "conditions" There are hundreds of more tra... See more
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See what reviewers are saying
I purchased a few dresses from City chic and noticed that the material listed on their website didn't match the material dress that I actually received. I immediately messaged City Chic to let t... See more
Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unm... See more
Company replied
I made a purchase at the Greenhills store (East Maitland, NSW). I paid full price for a beautiful dress. The next evening, I was looking at their website & found that my dress was now 1/2 price. I con... See more
Company details
About City Chic
Written by the company
New In Dresses Shoes Lingerie sale
Contact info
2.3
Poor
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping took too long
Shipping took too long, over two weeks and missed event item was planned for
31 July 2023
Reply from City Chic
Hi Jessie, we're so sorry to hear your parcel didn't arrive in a timely manner. This is not the experience we wish for our customers, especially when there is an important event involved. We would love to chance to look into this further so we can ensure the correct departments are informed. To facilitate this, we have emailed you. CC xx
Store stock
Can improve by having stock on the shelves instead of shopping online
It would be good to be able to try on and buy
I cant remember how long I waited to by at my local store in Wagga and gave up and bought online which I would rather not do as it doesn’t help to keep the shop doors open
17 August 2023
Reply from City Chic
Hi Christine, thank you for taking the time to provide your feedback! Please rest assured, we will pass this on to the relevant departments. In the meantime, if we can be of any assistance in finding the perfect fit online please don't hesitate to reach out to our amazing Customer Experience Team! CC xx
Reply from City Chic
Hi Leonie, we're so pleased to hear you love our City Chic styles as much as we do! CC xx
Great service and lovely ladies at the…
Great service and lovely ladies at the Penrith store
1 October 2023
Reply from City Chic
Hi Sue, we're so happy to hear you had a lovely experience in our Penrith store! CC xx
Love city chic they have all sorts of…
Love city chic they have all sorts of classy mum clothes or something a bit more glamorous very nice... afterpay is great and the sale is just AWESOME.
15 June 2023
Reply from City Chic
Hi Kim, we're delighted to hear you're pleased with our range of styles we have available! CC xx
Reply from City Chic
Hi Dayle, we're so happy you received your new styles promptly! CC xx
Reply from City Chic
Hi Shona! We're thrilled to hear you love your new City Chic jeans! CC xx
Great product
Great product. Excellent in store service ( Stocklands, Ballarat). Good communication.
8 September 2023
Reply from City Chic
Hi Leonie, it is so uplifting to hear you have enjoyed your in-store shopping experiences! This is the standard we strive to provide our customers. CC xx
Reply from City Chic
Hi Elizabeth, nothing is better than a new great-fitting pair of jeans! CC xx
Reply from City Chic
Hi Janelle, we're so pleased to hear you have found our returns process seamless! CC xx
Bought a coat
Bought a coat, sale price was $50
Quick delivery, fits perfectly.
What more could I ask for.
Easy process from start to finish.
Well done, City Chic.
10 September 2023
Reply from City Chic
Hi Wendy, we're delighted to hear you're pleased with your new coat and the positive experience you have had while shopping with us! CC xx
Had a great experience delivery was…
Had a great experience delivery was slow compared with other companies but product excellent
7 September 2023
Reply from City Chic
Hi there, we're so happy to hear you have had a great experience! This is the experience we strive to provide our customers. CC xx
FAST AND HAPPY WITH THE PURCHASES
26 September 2023
Reply from City Chic
Hi there, thank you for sharing this positive feedback! We're so happy to hear you're happy! CC xx
Wow, City Chic are fabulous
Easy to order, easy return if required. Beautiful colours, style that fits.
5 October 2023
Reply from City Chic
Hi Tania, we're so pleased to hear you have found both the ordering and returning process seamless! CC xx
High quality products
High quality products. Quick postage. Easy to order.
True to size garments.
5 October 2023
Reply from City Chic
Hi Kim, we're so happy to hear you're pleased with the overall experience! CC xx
Reply from City Chic
Hi there, we're so happy to hear you love your new City Chic styles! In regards to the shipping, if we can ever be of assistance please don't hesitate to let us know. CC xx
Love my boots!!!
Love my boots! True to size and arrived in a few days! Thanks ⭐️⭐️⭐️⭐️⭐️
5 September 2023
Reply from City Chic
Hi Esther, we're so thrilled to hear you're loving your new boots! CC xx
Reply from City Chic
Hi Britney, we're so delighted to hear you're loving your new items that were delivered in a timely manner! CC xx
Being on the bigger side
Being on the bigger side, I hate shopping, it is so hard to find clothing that sits right as I feel everything is designed for women with a small frame. On the city chick website the clothing looks amazing on the curvey models, so I decided to take a chance, I bought a couple of tops, to my surprise they fit properly, and they looked great on, needless to say I have become a regular shopper, I dont buy anywhere else, city chick are my go to and now I always have something to wear, no matter the occasion.
16 August 2023
Reply from City Chic
Hi Melissa, thank you so much for providing this positive feedback! We're so thrilled to hear, this is what we're all about and how we continue to lead a world of curves - by catering to all our different customers! CC xx
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