Citroën United Kingdom Reviews 

Was speaking to a " customer service " today 15.45...
He was very very unhelpful..
Wouldn't allow me to explain my problem..was very very dismissive...asked me for my details in a very dismissive manner and immediately tried to refer me to a dealer!
If I wanted to talk to a dealer...I would have phoned a dealer.
He now has all my details and when I pressed him on the reasons for all my information being taken only to refer me to a dealer..he hung up on me!!!
NOT QUITE WHAT I EXPECT FROM CUSTOMER SERVICE...

I am absolutely outraged with the fact that I have had this electric vehicle for only 4 Months, and twice it has broken down, and each time I have been told they cannot issue me with a courtesy car due to a small fleet. It is absolutely disgusting what I have been through especially as I suffer from Mental Health. I had to wait for over an hour in a freezing car before RAC turned up. Never will I use Citroen again and nobody else should either 😡😡😡

No wonder they scored so low.
Got a new EC4 28th February 2025
It was a long time until I realised that the car was not fitted with windscreen wash jets as the weather was generally dry.
I initially emailed them a couple of times
They replied saying when is the best time to ring you.
I answered
They never called.
Two months and at least 10 phone calls later I am no further
Every time they say they will get my handler to contact me.....they don't
4 days ago a guy called Thomas said he'd refer it to his manager.
I rang today and a lady answered she said hold the line
It just went dead after 9 minutes
I rang back and an Easter European guy answered I could barely understand him.
He said hold the line.
A minute later he muttered unintelligibly and hung up.
For crying out loud all I want are two plastic water jets
I can fit them myself.
Non existent customer care
Absolutely appalling
One star is the least I could give
Zero stars would be more representative......😡😡

Firstly I’d give them zero if I could
My Citroen c4 broke down on the 19th of December.i have had no courtesy car since then with no explanation.
It has Citroen warranty and I’ve been calling the customer service everyday since then only to be told no ones available and they’ll call me back they never did , until today the 5th of January To be told my car is not even being looked at till the 12th of January , asked about a courtesy car his reply was they can’t till it’s been diagnosed which is nearly a month without a car they simply don’t care and won’t even try and help you, they’ve had your money .so I’m stranded with no car with no help from them,absolutely disgusted really angry to be treated like this through no fault of my own 😡
Do not get get a Citroen and expect good service you won’t !!!

Citroen aftercare is shocking. My car has been on recall 6 months, been marked as repaired when it isn’t and had my complaints all ignored by Citroen!!

Absolutely appalling experience dealing with a factory recall. The authorised dealership can’t book my vehicle in for two months, leaving me without a car for an issue that is not my fault.
I raised a case on 22nd December and received no update. After multiple failed attempts, I finally reached customer service via live chat on 2nd January, where I clearly explained I’m at work during the day and need updates by email. Despite this, I received a phone call during working hours that I couldn’t answer.
When I tried live chat again later that day, I was ignored for over 20 minutes until the service closed at 6pm. Overall communication has been non-existent and support has been extremely poor. GVANTSA was particularly unhelpful.
This is a manufacturer recall and yet I’m left without a car and no clear resolution. Completely unacceptable customer service.

I have never dealt with an organisation that has such appalling customer service. Despite repeated attempts calling to resolve a long standing issue from September I was constantly fobbed off. Unbelievable that a company of this size cannot put you through to an individual human being who can actually tell you what is going on. By far the worst company I have had the misfortune to need help from a customer service team! If I could score zero I would.

Just bought a Citroen eC3, have had 1 month and already been back to dealership several times. Alarm goes off weekly for no apparent reason, car cuts out whilst driving and now only starts when it feels like it. Have been told the computer forgets what gear it is in and needs a software update. The MyCitroen app is dreadful and impossible to use and support from Citroen is non existent. Citroen software is awful and does not work properly, there own surveys have glitches so cannot be returned.

Our 2024 3000 mile Spacetourer WAV wheelchair vehicle broke down and was recovered to home. It's our sole transport. Should be easy to get sorted under warranty we thought. Not so, all my local dealers couldn't even look at it for 2 months and didn't even want it on their premises due to the ongoing recalls. Asked Citroen UK for support, information taken and case number issued and then...nothing. That was months ago and we've heard nothing. So until the recalls are resolved don't consider buying a Citroen as if it breaks, you're on your own. Shame because the car is great when it's working, hence the 2 stars.

Reading all these reviews one thing stands out : Citroen UK management and staff are so incompetent that I fear they must have been recruited and placed by a competitor. As far as my own experience is concerned I have had 3 Citroens and found then all great cars - and reliable. My present C5X plug in hybrid is simply wonderful. The comfort of a limo, the carrying capacity of an estate, the speed of a grand tourer, and an absolute joy to own and drive. But guess what? Citroen axed this model - their best car- from the UK last year! (If you want one you buy one in France). As far as service goes the marque is also let down by its dealer network. I have however found Telfords of Carlisle above average, being a long established single marque dealer. Hope this helps to balance the record.

Emily lewis was very informitive , very polite and definately knew the cars she was talking about namely the C3 cross air. We were looking for a relacement for the C5 cross air we already have so we went to nissan but had to book a sppointment so we went to peugeot and citroen dealership Emily was the lady who dealt with mobility - was able to see us straight away. Emily told us things that we didnt know and we decided to replace our C5 with the C3 and now look forward to getting the new car around March time next year we have orderd some extra things like a dog guard for our two dogs and the empathy we felt was a very good feeling and made us warm to Emily. e were going to think about things but we are already happy with Citroen and decided to continue with your selves especially with a mobility agent like Emily.

Citroen cars are tottaly scrap. Sadly I have Citroen C4 Cactus 2019, the car spending more time in the service garages than at home. Everything is very bad made. Engine is a nightmare, wetbelt is scrap. Tottaly disaster company. Never again french cars...

I bought a used Citroen C4 under a month ago through private sale, and found out about the airbag recall. Immediately got booked in for a repair at a local dealer, soonest date in just under 3 months. Called the customer care line, the lady on the other line seemed almost annoyed at the fact I was calling. She first told me to not drive the car, but when I explained I need the car to get to college and started pressing for a courtesy car, she told me they will not give compensation, and they will not give a courtesy car before telling me the car is ''safe to drive, as long as I drive slowly and not long distances.'' Absolutely insane advice from the manufacturer for a car with a potentially deadly fault, she refused to give that statement to me in writing, refused to let me talk to her manager, and then hung up on me without warning.

Citroen should probably train their customer service representatives to give actual advice that doesn't open them up to a lawsuit.

The worst company I have ever dealt with
Brand new car fault after fault
In and out garage for weeks at a time and didn't provide courtesy car
Please do not waste your money
Called and emailed so many times and never get any response

Another problem with Citroen Redditch can’t diagnose a bearing problem in a gear box they say the noise is fine its just a 3 cylinder engine noise what a joke

My experience with Citroen has been nothing short of frustrating and disappointing.

I contacted Citroen Customer Support on 18 September 2025/via website form to report a fault with the gearbox of my Citroen Dispatch.

The feedback email was to provide a full diagnostic report to confirm the fault for a review of any potential contribution toward the repair.

This report was provided at my own expense from an authorized dealerships Stellantis & You Chingford confirming the fault .

To make matters worse, the manufacturer imposed additional conditions that only caused further delays and unnecessary inconvenience.

Rather than assisting in getting the problem fixed, they added more hoops to jump through, dragging the process out even longer. Instead of taking accountability, they continually shifted the blame. Every evidence of the fault I provided felt like an inconvenience to them.

The continued delay in dealing with this mechanical issue of my vehicle is causing significant inconvenience, and Citroën is failing to meet its obligations under the Consumer Rights Act 2015 (UK).

Overall, the complete lack of professionalism, accountability, and reliable service has left me extremely dissatisfied. I would not recommend Citroen to anyone looking for quality products, service or customer care.

My case continues unresolved. What a shame for a such well know brand like Citroen.

I will have no option but to escalate my complaint further. This may include contacting Citizens Advice, Trading Standards, or pursuing the matter through the Small Claims Court.

Case ref: Case Reference: 08472385/02925156.

A Aleksiejczuk

Citroen customer care is a joke would be better run a bunch of clowns o that’s what I’m having to deal with so now I’m left with a dangerous Citroen that not able to be driven and no further forward.

I was on the verge of buying a Citroen Holidays campervan but before committing close to £60k thought that I would check retained value. Based upon the Citroen Direct own trade-in site it loses almost 50% in value immediately it is driven away. Commercial sites (We Buy Any Car etc) it loses even more. I full expect a new vehicle to lose value once registered but these figures seem high, e.g. a VW California loses about 25% in value immediately with a steady drift downwards after that.

I am very disappointed with the service I’ve received. My car has been off the road for over 10 weeks due to a Citroën recall, yet I’ve had no courtesy car or compensation. This has caused major inconvenience and financial loss as the car’s market value has dropped significantly.
I was also pressured to sign documents without seeing or being properly informed about the terms and conditions, despite asking for them. Communication from your team has been unprofessional, with unclear and unsigned emails.
Several times I requested that my case be escalated to the complaints team, but each time this was ignored by Sabina G. This is completely unacceptable and disgraceful service

As a Citröen driver for a number of years will never buy a Citroen car again . Having raised a concern with head office and actually emailed the CEO they do not care - concern not taken seriously and no response except to fob off .