My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more
The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more
I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more
Company details
Written by the company
We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.
Contact info
RM 02, 21/F, HIP KWAN COMMERCIAL BUILDING,38 PITT STREET, YAU MA TEI, KL, Hong Kong
- support@cisdem.com
- www.cisdem.com
4.8
Excellent
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with my software
I had a problem with my software. Contacted them, received an answer within 24 hours. I was treated with respect and i had good cooperation.
27 November 2025
Unprompted review
Fast and accurate help
27 November 2025
Unprompted review
Quick response and promptly resolved
Quick response and promptly resolved
26 November 2025
Unprompted review
Cisdem
Our company has dealt with Cisdem for several years. Every time i reach out for some support, I get a response by the next day. They are too the point and get us up and running where needed.
5 November 2025
Unprompted review
Rapidly responsive Customer Service!
Easy to understand and use utility; efficiently identified and allowed management of duplicate songs within iTunes.
Customer Service completely resolved my subscription issue by e-mail within HOURS… well ahead of standard response times!
3 November 2025
Unprompted review
Customer service was very responsive…
Customer service was very responsive and helpful.
30 October 2025
Unprompted review
Cisdem Activation Code
Joey was awesome. I had just gotten new computer and did not want to buy another Cisdem subscription. He was able to reset activation so I could use my code on my new laptop.
2 November 2025
Unprompted review
Good customer support
Customer support was quick to reply to my request, even on a Saturday, and solved it perfectly :)
1 November 2025
Unprompted review
SPAM payments taken from my bank by Cisdem through Paypal
I do not have any Cisdem software products and yet they have taken £39.20 out of my bank account claiming they have an auto renew through PayPal who don't recognise the transaction even though they emailed it to me. This is fraudulent.
31 October 2025
Unprompted review
Reply from Cisdem Inc.
Sorry for the bad experience. Please send the Transaction details to our support team at support@cisdem.com, our support team will look into this and offer you the details about your order, including the product name you've ordered and what kind of subscription that you've placed.
Quick Refund
Appreciate the subscription being refunded and stopped so quickly. It does seem like Cisdem should have an easier way to turn off yourself. I was unable to do it through PayPal as they instruct on their webpage.
28 October 2025
Unprompted review
Outstanding customer support.
28 October 2025
Unprompted review
After reinstalling windows
After reinstalling windows, I got my license activate without any problems.
19 October 2025
Unprompted review
Responsive, trustworthy customer service
Due to some confusion on my part, I ended up paying for the license twice. Customer support immediately responded to my request to refund the portion I should not have paid. I was very pleasantly surprised, and would certainly do business with system again and would recommend them to my friends.
17 October 2025
Unprompted review
I use the downloader/video converter
I use the downloader/video converter.
It does what want.
Owing to a windows boot failure, customer support handled my questions about a reinstall promptly and efficiently.
Good job!
10 October 2025
Unprompted review
Very Disappointed – Product Doesn’t Work and No Support Response
I purchased Cisdem Duplicate Finder expecting it to help me clean up my files, but the software simply doesn’t work as advertised. I followed all the steps, tried different folders and settings, but it either freezes or fails to detect duplicates correctly.
What’s worse is the customer support — I submitted a refund request over a week ago and haven’t received any reply. No confirmation, no update, nothing. It feels like they completely ignore customer issues once they have your money.
Very disappointing experience overall. Poor product and even worse support. I definitely do not recommend Cisdem to anyone.
4 October 2025
Unprompted review
Reply from Cisdem Inc.
Really sorry for the bad experience. We will look into this issue and provide you with a solution soon. We sincerely apologize for all the inconvenience that we brought to you.
Really excellent service
Had to ask for release of code so I could use it on my new computer. Service was incredibly prompt and so polite.
10 October 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.