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Rated 1 out of 5 stars

I have Ordered an RDA, it cames Defective. There is a bendage on the postdeck, because of this there is a little gap between the glas and the Postdeck section. in this condition this RDA is abs... See more

Rated 5 out of 5 stars

First time purchase from this company and not a bad one. My order only took 8 days from China during the Christmas period. The price of my Pulse AIO kit was unmatchable anywhere else in the world! (... See more

Rated 5 out of 5 stars

Placed many orders now with no issues at all. Highly recommended. Delivery usually within 6-8 days but I reckon that depends on your local carrier but still 6-8 days is pretty good considering the b... See more

Rated 3 out of 5 stars

I bought a mod starter kit with 2 tanks and some accessories. Had some problems, a missing (pre-order) item, even if I check out box: "do not send until item is available". Pre-order had to be availab... See more

3.3

Average

TrustScore 3.5 out of 5

424 reviews

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3.3

All reviews

(424)

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Rated 1 out of 5 stars

The worst copycat of CHINA!

The worst copycat of CHINA!
Dead rabbit? NO ORIGINAL
The CREED? LEAKING ALL OVER

bad company! NEVER AGAIN

The DEAD rabbit dead after 2 days the gummi between the ariflow ring and tank is gone like 5 years old gummi, gor 2 originals reaaly great items but from CIGABUY????
NEVER AGAIN

Beware!! FAKE FAKE FAKE!!

6 December 2018
Unprompted review
Rated 5 out of 5 stars

The BEST OF THE BESTS ONLINE SHOPS

The truth is that as a consumer I am very satisfied with the treatment received by Cigabuy, both for its prices without competition, and for its speed when sending the purchased items.
Your customer service is unbeatable.
very communicative.
I have already made 3 orders in less than a month and I assure you that it is worth buying in this store.
the first shipment arrived in just 7 days, from China to Spain, incredible.
without a doubt the best store in which I have bought

Undoubtedly, 100% recommended

22 November 2018
Unprompted review
Rated 5 out of 5 stars

very good shop

very good shop, EU warehouse could have more items - but ok... fast shipping time of 5-7 working days from EU warehouse... everything ok so far...

12 November 2018
Unprompted review
Rated 5 out of 5 stars

I use cigabuy on a regular bases and I…

I use cigabuy on a regular bases and I have had a great customer service and fantastic delivery service which I can’t fault. All goods that have been purchased have always been perfect and had no issue's with anything I have had previously and to date.
Keep up the fantastic service Cigabuy.
Thank you.
Roy.

9 November 2018
Unprompted review
Rated 5 out of 5 stars

The best for you e-cig

The site is weel done, fast and clear. The shop is complete with a big choice of atomizers, box mod and all you need for you e-cig. The liquids are categorized by taste and the future of filter them based on various parameters is a good thing.

Suggested

31 October 2018
Unprompted review
Rated 5 out of 5 stars

A store I trust

A store I trust! I have ordered from Cigabuy various Times and have always been very impressed with the service: they have some of the best prices on the web and a wide choice of items, I've never been let down on any of my orders.
I always got a tracking code and could rely on customer service if I needed further help.
It's my favourite e-cig shop!

31 October 2018
Unprompted review
Rated 5 out of 5 stars

I've only one SLIGHT niggle with…

I've only one SLIGHT niggle with Cigabuy, when I made my first order I had reason to contact them. As it was my first order with this Chinese Co. lets just say I was naturally cautious and when I hadn't received a reply in 2 working days I naturally feared the worst ;o(
But I was unaware that it was a Chinese national Holiday and all my concerns were solved upon their return to work. This could have been solved by a little automated message stating this!
I'm now on my third order and now have the confidence in this Co. of which they truly deserve, they have Top Name Products at very attractive prices. But you have to learn to wait until they put it on Special at certain times of the day and pop it in your basket and pay for it before they take it off again until the next day! Yes it's good fun when you realise what's going on ;o) but very frustrating until you do!
Bottom line is SO GOOD SO FAR! and based on that I can't recommend them highly enough, and I shall keep returning until I have good reason not to!!! Enough Said I think ;o)

15 October 2018
Unprompted review
Rated 5 out of 5 stars

Buenos precios, envíos rapidos, y un servicio postventa a la altura de Amazon. Good prices, fast shipments, and an after-sales service at the height of Amazon.

Mi primera experiencia con esta tienda no ha podido ser mejor. Les compré un SMOK Mag + TFV12 Prince. Al cabo de unos pocos meses el botón de calada empezó a fallar y se lo hice saber. Me pidieron un video de muestra y, en una semana tenía otro nuevecito en casa!
El tiempo de respuesta fue relativamente rapido en todas las comunicaciones, >24 horas.
Esto contrasta con la experiencia en una tienda española, donde les compré un Wismec Reuleaux 3 y la tapa se abría sola. Tardaron más de 1 mes en decidir enviarme uno nuevo, al que por cierto, le pasó lo mismo...
Por ello no podría estar más satisfecho con el servicio postventa, el aspecto al que considero más importante a la hora de valorar a una tienda.

Además tienen, en general, mejores precios que en Fasttech y Gearbest. El único aspecto que podría considerarse negativo es que cobran envío. Pero este, al menos en mi caso, fue extraordinariamente rapido, tanto la compra original como el reemplazo llegaron en 1 semana-10 dias. Mientras, en Fasttech las compras que he hecho me han tardado 20 dias-1 mes, aunque no puedo decir si esta es la tonica general en ambos casos.

Translated:

My first experience with this shop couldn't have been better. I bought them a SMOK Mag + TFV12 Prince. After a few months the puff button started to fail and I let them know. They asked me for a sample video and in a week I had another brand-new one at home!
The response time was relatively fast in all communications, >24 hours.
This contrasts with the experience in a Spanish store, where I bought them a Wismec Reuleaux 3 and the cover opened itself. It took them more than a month to decide to send me a new one, to which, by the way, the same thing happened...
That's why I couldn't be happier with the after-sales service, the aspect I consider most important when evaluating a store.

They also generally have better prices than Fasttech and Gearbest. The only aspect that could be considered negative is that they charge shipping. But this, at least in my case, was extraordinarily fast, both the original purchase and the replacement arrived in 1 week-10 days. Meanwhile, at Fasttech the purchases I've made have taken me 20 days-1 month, although I can't say if this is the general tone in both cases.

28 September 2018
Unprompted review
Rated 1 out of 5 stars

Very bad service.

the fist order, a capo squonk with batteries arrives without it, cigabuy didnt answer me so fix it with paypal, they say me that i MUST close the paypal dispute before sending me the batteires and a gift, I did it, the batteries arrive, the gift no...

2 next orders come ok

the 4th, i brought it form EU whareouse because of 3-7 working days arrival, but it was another lie, more than 2 weeks, slower than from china... another paypal dispute, etc....

5th order; 3 mods, one of them (vopoo mojo R) arrives bad, it was the model without R, i wanted an RDA and it comes with a claromizer... i need it quickly, so i dont open paypal dispute, selling the uforce claromizer, but another mistake more from cigabuy.

6th, 7th and 8th not arrived yet, but 7 and 8 were done a week ago and ther are only pre-registered.

So good price, very bad service, a lot of mistake, they say you to do the opposite thing that sais paypal when you have a dispute, they say you they are going to send you things and it is false, so....
i am still buying there, but is a highly risk of have problems.

28 September 2018
Unprompted review
Rated 5 out of 5 stars

I have ordered a few items now from…

I have ordered a few items now from Cigabuy and what a refreshing change, i had no hassle, great communications, got exactly what i ordered when i ordered it and if no stock kept upto date all the way through the buying process, im always looking for the cheapest prices but id rather pay a couple of extra dollars at Cigabuy as their customer service is second to none, lastly the items i have bought from Cigabuy the prices have been fantastic and unbeatable

26 September 2018
Unprompted review

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