Chrono24 is a truly EXCELLENT place to shop for quality watches. Their escrow payment process is terrific and protects both Buyer and Seller. The scope of watch selections available on Chrono24 i... See more
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Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Contact info
Haid-und-Neu-Str. 18, 76131, Karlsruhe
- +49 721 96693-900
- www.chrono24.com
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Excellent buying experience from start…
Excellent buying experience from start to finish. The Omega watch purchased was exactly as advertised.
Fast and easy
Fast and easy, so many choices and than I found exactly what I was looking for.
pleasure to deal with
Very responsive while agreeing upon a price acceptable to both of us, item was quickly shipped out and received next day,
Met all my expectations
I have used Chrono24 twice now and it gave me confidence in the security of my purchase. There are lots of options to choose from on the site and the communication is straightforward and prompt.
White selection to review
White selection to review, reasonable prices. Item representation was spot on. Transaction was efficient delivered as advertised.
The experience was good
The experience was good because of the continuous follow-up on my request; I felt secure in addition to the quick response.
Quick and smooth deal
Quick and smooth deal.
The watch I bought was exactly as announced, as new. Happy to deal again.
Watch delivery done very well
Very nice watch, great brand, excellent price and very prompt delivery.
Great platform to buy and sell
Great platform to buy and sell. Very secure and trustworthy.
Don't do business with this company
Don't do business with this company, no customer service what so ever, they don't answer phones or emails, I ordered 3 watches from them they kept my money for 8 Days and ended up canceling my orders and stated that I had canceled the orders and they blocked my account.
Everything is transparent
Everything is transparent, the features are good, and it is an excellent interface. Reliable and trustworthy
Online watch buying
Large inventory to chose from very professional on all levels follow up customer service can’t be matched would recommend to family and friends
Trusted site to buy watches and watch…
Trusted site to buy watches and watch accessories. Best place for second hand, reliable watches.
DONT SELL YOUR WATCH
DONT SELL YOUR WATCH – SCAM
I sold my watch via Chrono24 (order TR-11247473). I have proof it was delivered, but the buyer falsely claimed it wasn’t and did a chargeback via card.
Chrono24 held my money but failed to act in time for this scam, so the card company released the money in the escrow account. Result: almost €5000 gone.
No support, no solution. Chrono24 responding they are “just a marketplace, not a payment provider” and stopped responding completely.
No watch, no money, no help.
Best platform online platform to buy a watch
Easy to source watches from almost anywhere in the world. Awesome shopping experience. Very intuitive app and website.
Purchased a Black Bay - great experience
This was my first time using Chrono24. Everything was exactly as advertised. A simple, quick, and painless process. Love my new piece, and would definitely do this again.
It was a good experience.
It was a good experience but ohter charges were applied and I was surprised for this, Anyway, I am fine
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