Chronicle Computing Reviews 

Fantastic service!

Having recently started our Chronicle journey, I have raised a number of tickets with the service desk and each time, the response has been quick and very helpful. Fantastic support - thank you

Excellent IT team & customer service.

I do not call often but for every time I call Chronicle, I always get the best service. I have recently spoken to two people - Shaun and Mike - who are both very kind, patient, and are just there to help. In previous calls, I get James. Overall, I love that these guys really walk you through it.

The system is very user-friendly and the majority of the information you require is on the knowledge base. I have used different systems in the past and they are all so complicated which requires a user to undergo a few days training. With the Chronicle system, anyone can pick it up easily. For the odd queries, it can be easily directed to support where you get to speak to their brilliant team!

Thank you Shaun from Chronicle. Always quick to assist when I cannot work something out on the system. Helpful and understandable assistance within a short amount of time. Much appreciated.

Shaun is always efficient and consistently follows up to ensure my issues are fully resolved. Everyone is very helpful, but I primarily work with Shaun. Thank you, as always, for the excellent help and support.

Super efficient service from Shaun over login issues.
You were brilliant on the phone and Chronicle are very lucky to have you

We've had Chronicle for a few years now, and can honestly say, we always receive the best service ever!

A quick message sent yesterday, received a quick response from James....problem solved!...just like that.

The deskside support team are very helpful and respond quickly with clear and consise responses

We have been using chronicle for about 18 months now and have found it reliable and easy to use.
We have recently expanded our use for our fire drills and chronicle worked with us to help identify our needs and support us with the reports we required

I have been using Chronicle at work now for around 2-years. I am not necessarily the most tech savvy user and often need to use the many help and training featuress Chronicle offers.

Whenever I have any other questions I call the helpful team at Chronicle. I was recently assisted by Shaun who could not have been more pleasant or helpful. After a short phone call my issue was fixed and all my queries surrounding it were answered.

I recently called Chronicle's support helpline and spoke with Adam, who was incredibly helpful in getting our tablets up and running. He provided clear guidance and showed great patience, making the whole process smooth and efficient. Fantastic support—thanks, Adam!
Nick, Rattlerow Farms

Good system. Made much simpler by the help of Alex Bain's who helped me set up our account. Any problem, I can ring Alex and he sorts it. It's usually user error and Alex is so helpful when minor issues arise.
If you are thinking of using this system, definitely ask for Alex Bains to be the one who supports you.

Chronicle has an excellent technical customer service division with experienced and helpful staff.

I look forward to expanding and growing with Chronicle.

I highly recommend their service.

We have been using Chronicle Online for around 6 months and have found it to be a really good, easy to follow system. Any issues with the system, has been sorted within the day, the customer service is really good and really helpful. Thank you

James replied to my emails with a couple of issues over 2 days within an hour and dealt with my queries quickly and efficiently.
Makes me feel at ease knowing if anything goes wrong or I have any questions that there is a great team ready to help!

The staff are so helpful, I only have to email or call with my query and they get back to me really quickly.

I recently had the pleasure of experiencing outstanding customer service from Sylwester, and I couldn't be more impressed. From the moment I reached out for assistance, Sylwester demonstrated exceptional professionalism, kindness, and a genuine willingness to help.

Upon explaining my issue over the phone, Sylwester not only understood the problem but also took proactive steps to promptly resolve it. His ability to listen attentively and offer practical solutions in a timely manner was truly commendable. It was evident that he possessed a deep understanding of the issue at hand, which instilled confidence in me that I was in capable hands.

What truly stood out during my interaction with Sylwester was his unwavering patience and empathy. Despite the complexity of the problem, he remained calm and composed throughout the conversation, ensuring that I felt heard and valued as a customer. His courteous demeanor and willingness to go above and beyond to assist me left a lasting impression.

Thanks to Sylwester's expertise and dedication, the issue was resolved efficiently, allowing me to proceed with my day without any further inconvenience. His exemplary customer service exemplifies the standard of excellence that all companies should aspire to achieve.

In conclusion, I cannot recommend Sylwester's assistance highly enough. If you ever find yourself in need of exceptional customer service, look no further. Sylwester's professionalism, kindness, and ability to swiftly address customer concerns make him an invaluable asset to any organization.

Thank you, Sylwester, for your outstanding support and commitment to ensuring customer satisfaction. You have truly set a benchmark for exemplary service.

Sylwester is a very helpful staff member , always going extra mile. He is very professional and knowledgeable.
He is a great asses to the Chronicle Computing.

Great communication, clear instructions & my problem was rectified swiftly.

Excellent service from Adam, correcting an error in Chronicle that had been created from a shift change. Spent a great deal of time assisting and continued keeping us up to date with progress. Very please with the speed of service and correction of the error.