Choice Home Warranty Reviews 

61,653
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 9,880 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, professional, and very knowledgeable when handling service appointments at home. Many people also highlight the fast service, noting that professionals arrive promptly and complete repairs very efficiently to resolve unexpected household issues. However, some customers also noted frustrating experiences regarding unexpected claim denials and very slow communication from the support teams. A few reviewers mentioned experiencing long delays when trying to get critical repairs approved, while others felt that representatives were unhelpful or provided confusing reasons for rejecting coverage on standard claims.

What people talk about most

Service

Clients share ambiguous opinions on service. While some consumers report prompt scheduling and professional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing technicians and representatives as... See more

Claim

People report ambiguous experiences with claim processing, highlighting widespread frustration over denials.... See more

Customer service

Consumers find customer service to be mixed, experiencing significant frustration with long hold times and... See more

Warranty

Users describe ambiguous interactions with warranty coverage, reflecting highly divided opinions. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time it took to submit the claim, then to provide status of my claim as it progressed through the system. Then, the Tech was at my door assesing my issue was exremley impressive. Then t... See more

Rated 5 out of 5 stars

Our 20+ year home is suddenly showing it's age. We've been with Choice Home Warranty two years. It's been our experience that each of our eight service calls have been very successful, as timely as... See more

Rated 5 out of 5 stars

I was offered an even better deal than I thought I would get with my purchase - and Simon Louz arranged for an even better offer than I thought possible! I'm definitely telling my kids and siblings... See more

Rated 5 out of 5 stars

Great experience with Choice Home Warranty. They were incredibly easy to contact, and I got a quick response right away. The technician came out for service on August 25, 2026, and handled everything... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

62K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(61,653)

9,349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EVERYONE HAS BEEN AWESOME

EVERYONE HAS BEEN AWESOME. THE FIRST SALES REP I SPOKE TO, ALVIN, WAS SUPER AWESOME. I HAVE HAD QUESTIONS SINCE ENROLLING AND HAVE GOTTEN THOSE ANSWERED QUICKLY. AT THIS POINT I AM HAPPY I CHOSE CHOICE HOME WARRANTY. IF I HAVE A CLAIM I HOPE IT GOES AS WELL.

1 September 2026
Rated 5 out of 5 stars

AC problem

AC problem. Initially took a bit of time to find a technician in my area. When appt. was scheduled, everything went very well. Technician was knowledgeable and answered all questions. This was my first claim and I was very satisfied.

2 September 2026
Rated 1 out of 5 stars

Whenever I file a claim it gets denied…

Whenever I file a claim it gets denied and they try to find away not to pay last time it was denied cause I didn’t do maintenance on copper pipes this time is cause I didn’t take apart my furnace piece by piece to clean it always trying to find away out of paying

28 August 2026
Unprompted review
Rated 5 out of 5 stars

My kitchen garbage disposal getting…

My kitchen garbage disposal getting water leak, I filed a claim for Choice warranty, they immediately setup an appointment and assigned a good company to my case. The company “United Appliances Repair” is very good and efficiently helped replaced the disposal, now it is working fine. Appreciate Choice home warranty’s help, i am satisfied with their service

2 September 2026
Rated 5 out of 5 stars

The price per month is reasonable

The price per month is reasonable. It is nice to know if something goes wrong we have the insurance to help us out. My representative was very nice and helped me to understand what coverage I was getting.

3 September 2026
Rated 1 out of 5 stars

We paid $75 for a technician to…

We paid $75 for a technician to determine why our air conditioning compressor was not working. The technician found that a breaker had failed and referred the claim to an electrician for another $75. We are canceling immediately and spreading the word a humanly possible. They are a scam.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

New customer

I had AHS for over 40 years and knew I was not going with them It was easy to compare all companies on line and Choice met my needs and price. Also, a realtor said they were the best by far

2 September 2026
Rated 5 out of 5 stars

Thankful for our CHW plan

Thankful for our CHW plan, we called when the AC went out during very hot days of summer and within 24 hrs they sent an excellent contractor out to get the AC back up and running again, efficiently and on time. Thanks for the great service. Having a CHW is peace of mind.

24 August 2026
Rated 4 out of 5 stars

Choose Choice

I'm a new home owner and have Choice Home Warranty. They were running a special at the time that made the annual cost extremely reasonable. The service call fee seemed reasonable too. I found out just how reasonable when my toilet started leaking. Plumbing problems. That's going to be pricey. I called Choice. They scheduled a plumber. Plumber showed up, I paid the low service fee and plumber went to work. I was so nervous. Everyone knows that plumbing problems can be very expensive. Plumber finished the job, I said thank you and had my credit card at the ready. He left. I called Choice to let them know the plumbing was fixed, they thanked me for letting them know. I really felt like I had just done something wrong. I couldn't believe it! That was so easy. I am so relieved that I have Choice Home Warranty and I very much recommend their services.

28 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look