Chocolatedetective Reviews 11

Delicious chocolate eggs, beautifully presented, reasonably priced for such a high quality product, packaged carefully and posted quickly. The perfect Easter 🐣 present. In fact, everybody I gave them to found them enchanting and truly scrumptious: what a charming company!

I have bought the chocolate birds eggs for various occasions over the years as they are so pretty but this Christmas I went off-piste and ordered some of the other chocolates. They were so enticing I didn’t give them all away in the end! Favourites among a very delicious bunch were the almonds and the chocolate crystallised ginger which you don’t see anywhere else. I am going to order some slabs of fennel and cardamom and the sour cherries. The packaging is really smart.

I was given an absolutely delicious box of 12 Swift Eggs for Christmas and thoroughly enjoyed them, especially the salted caramel. The packaging is beautifully illustrated and I was really pleased to be able to share the eggs with my own guests this week. We all loved them and it's great to discover a new brand. Thank you!

I was given “puffin eggs” as a gift. I was shocked that any company would think it was OK to sell replica eggs even if they are made of chocolate. I find the ethics of this highly questionable. I couldn't bring myself to eat them. I would never buy or gift these to anyone and would not recommend this company to anyone on ethical grounds.

Outstanding products from a taste and quality perspective (shout out for the blue tit eggs), ethically sourced, delivered in beautiful packaging and supported by first-class customer service. This was my first purchase from Chocolate Detective but it won’t be my last!

Amazing chocolates, we’ve had the bird eggs a few times and they are perfect for any special occasion. The packaging is really well thought through, and I appreciate the plastic free approach. Will definitely order again!

Eggs were delicious, particularly the salted caramel ones! The packaging and presentation is beautiful and makes for a really special gift. All my friends raved about them when I, reluctantly, shared them around.

I received a box of chocolate eggs for Easter that had clearly been incorrectly stored as the outer shell (think mini eggs style!) had melted leaving a hardened puddle of icing around each chocolate, fusing them to the box and rendering them both inedible and unappetising nevertheless.

I’ve reached out to the company twice, and despite automated confirmation emails, have heard nothing further. As such, I wouldn’t recommend buying from this company as its products are clearly poorly packaged and their customer service is non-existent.

Sad to say whilst the chocolates are lovely dealing with Tom - customer service ?
was excruciating.

Tom - was basically disinterested and bluntly rude.Trying to get information out of him was painful and it struck me he wasn't well ...
I give up! the chocolates were fine - please read above the issue was dealing with Tom and asking questions prior to purchase the fact you have taken nearly a year to respond says it all- I won't be buying again sadly.

I wish I had read the previous review before I had placed the order! My order got stuck somewhere along the way with the Royal Mail and had not been delivered on the day that it should have been delivered. I called up The Chocolate Detective to see whether there was anything they might be able to do to assist or if they had more detail on the tracking information as it had not been updated. It is a long time since I have been spoken to in such a rude and unhelpful manner. I even raised it during the telephone conversation to which I then received the sarcastic response of 'Oh I'm so TERRIBLY sorry!' and I was told 'No, no, no there is nothing we can do to help'. The sad thing is that I was using this order as a test before I went and did a massive order for Christmas presents from them as I thought their product was great- not anymore.

Here we go again …
Try as I might to support small, independent, British businesses … sometimes these just do not deserve your time, effort or custom, ‘the Chocolate Detective’ being a point in fact.
Every time I have given this company my custom is there an issue: goods not sent, goods then ‘out-of-stock’, pitiful dim could-not-care-less customer service (‘Inspector’ (??!) Tom), appallingly difficult to use website, exorbitant postage costs for next day delivery that never happens … zero communication, customer always left to chase up what is happening.
Seriously, Chantal (Coady) you need to up your game … there are numerous problems with your company you need to fix. Stop floating through the air, pretending that customers will be okay with it because you’re an independent business.
Constantly let down by you. I just cannot be bothered with you anymore.
I’m beginning to wonder if this is why your previous chocolate company went insolvent.