I gave them 2 stars for lack of communication. I ordered a product on December 27,2025 and hadn't received any communication from this company concerning my account even after sending two emails.
Company replied
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Placed order CW00064643 on the 4th of December and have had no communication since?
Company replied
Unfortunately the quality of the garment I ordered was not as shown in the photo. It looked like a crafted sewn together garment but was just a inferior printed version
Company replied
The pictures look lovely (cotton sieve together) but i got a horrible printed polyester top instead. I can't send it back because postage will be too high. You're forced to agree to a one third refun... See more
Company replied
Company details
Written by the company
Our founding team is composed of experienced vintage clothing enthusiasts and apparel manufacturing industry experts. Because of the almost fanatical love of retro culture and clothing for many years, an amazing number of original versions of clothing have been collected, which has played an important role in the details and high quality of the products.
Contact info
1.5
Bad
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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i ordered £78 for 4 items after 5 days…
i ordered £78 for 4 items after 5 days i didnt see any email confirmation or tracking number.I sent the email for them but never see reply.
18 February 2024
Unprompted review
Reply from Chicwelly
Dear Hoang Minh,
No email from the address you used for the purchase has been found in our inbox. Perhaps your email didn't get through.
However, your orders have been shipped out and now it's in transit. We will use complaint@chicwelly.com to send you the delivery details. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Scam
Ordered an item over a month ago. According to the tracking information, the package was confiscated due to counterfeit shipping labels. When I reached out to customer service, I was told I'd receive a refund. When I didn't receive one after a week, I reached out again and was told that I could "order another one". Scam
17 February 2024
Unprompted review
Reply from Chicwelly
Dear Frank Taormina Jr.,
Your order has been refunded and we will use complaint@chicwelly.com to send you an email with a screenshot of the refund attched for your verification. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Scam. No product, no refund.
Still waiting for a message about my refund.
Waiting since November for the product, never arrived. They said more than 2 weeks ago they'll refund me and never did.
Scam.
Please avoid
30 November 2023
Unprompted review
Reply from Chicwelly
Dear Miguel Salvador Gómez,
Our customer service team is experiencing a backlog thus the response is not as speedy as usual. We are extending our working time to resolve the issues. We apologize for any inconvenience and hope you can understand.
We also apologize for the inconvenience caused by the local post office that closed their business and leas to the delivery failure of your package. Understanding that you have waited for a very very long time, we have refunded you the money.
We used complaint@ciciful.com to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Got the product and is terrible quality…
Got the product and is terrible quality , send it to the garbage ……... Real scam
14 February 2024
Unprompted review
Reply from Chicwelly
Dear Eduardo Valades,
We are sorry that the item fell short of your expectations. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@chicwelly.com to sort it out.
For your convenience, we have used complaint@chicwelly.com to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Absolutely awful experience.
Absolutely awful experience.
I have bought three cotton jumpers and received three poor quality synthetic fabric garments with poorly printed graphics. I have asked for a refund as per my right and they have stopped responding to me. I have initiated a charge back. If this fails then I will seek legal action against this company. I normally wouldn’t do this but considering how they clearly know what they are doing is illegal I may have no choice.
10 February 2024
Unprompted review
Reply from Chicwelly
Hello John,
We apologize for your disappointment caused by the delay responding to your messages. Our customer service team is experiencing a backlog thus the response is not as speedy as usual. We are extending our working time to resolve the issues. We apologize for any inconvenience and hope you can understand.
We have sent you the return address via private message. We have responded to your email. And we used complaint@ciciful.com to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Chicwelly Customer Complaint Team
complaint@chicwelly.com
i love my tshirts ¡¡
I had my doubts if my products would arrive, yesterday I received my clothes in a very good presentation and product security, I love the designs and I really wanted to purchase them, the quality of the clothes is very good, as well as the impressions
13 February 2024
Unprompted review
Scam. Poor quality. Polite via email but evasive
As many have described. Quality is awful and now as on website. It is a scam. I asked for a refund and was offered partial refund twice. Then eventually given details to send products back but asked to pay shipping from uk to NEWYORK USA. I spoke to my bank. I emailed back to the company saying products are available for them to collect and I want a refund(after several requests). They responded to say I would get a full refund. I am yet to see the money back in my bank. If it doesn’t get there bank are happy to dispute and take money back.
Scam !
6 February 2024
Unprompted review
Reply from Chicwelly
Dear claire Hollinshead,
We are experiencing a bcklog thus the refund issuing is not very soon. But please rest assured that we are not a scam. We will use complaint@chicwelly.com to email you to follow up on this matter. And we will also expedite your refund.
Should you have any follow-up questions, please feel free to contact us.
Faithfully.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Do not purchase from this company
Do not purchase from this company. The hoody purchased was not only the wrong colour, but was extremely thin and the material was shiny. The fitting was terrible and the hood too big. I feel embarrassed for them! After looking at the reviews here this place needs shutting down. False advertising and a scam!! I will be trying to get a refund
2 February 2024
Unprompted review
Reply from Chicwelly
Dear Lianne Belcher,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Worst quality ever!!
Worst quality ever!!! extremely disappointing!
The pictures on website are are not even close to the product itself.
WORST BUY EVER!
Material and even colors are rubbish
TOTALLY DISHONEST BUSINESS - AVOID (unless you want to wast your money!)
30 January 2024
Unprompted review
Reply from Chicwelly
Dear Simone Filiali,
We apologize for your dissatisfaction with the discrepancy between the item on the website and the item received. We will forward your feedback to our producing team to verify and make progress and you can reach out to us at support@chicwelly.com to sort this out.
For your convenience, our team member has used complaint@chicwelly.com to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Reply from Chicwelly
Dear Stephen Hall,
We are not a scam and we would like to look into the issue and resolve it to your satisfaction. Please respond to our email sent via complaint@chicwelly.com to give us your feedback and follow up. We appreciate your understanding.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Awful quality
Awful quality - sizing is a joke.
I would imagine this company make one size and attach three different labels
avoid.
Lord knows if i get anywhere with my requestee refund.
24 January 2024
Unprompted review
Reply from Chicwelly
Dear Joseph Singh,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
Regarding the size, thank you for bringing this matter to our attention. We will forward your feedback to the relevant to review our size set and production.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Disappointed
Quality of items is extremely disappointing. The pictures on website are definitely not the actual product (probably AI generated). The clothing is cheap and ill-fitted, poor print quality and material quality (advertised as cotton blend but it is in fact cheap polyester). One example: a sweater with two different length sleeves! They charge $40 for a shirt that looks like cost 50 cents to make. I e-mailed both support and complaint e-mails after reading these reviews. DO NOT BUY FROM THIS WEBSITE! I hope I get a full refund or I will be disputing this as fraud with my credit card. Extremely deceptive. Order#CW00019386
22 January 2024
Unprompted review
Reply from Chicwelly
Dear Erin,
We apologize for your dissatisfaction with the quality of the items. We have responded to your email to follow up on resolving the issue.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Terrible quality, poor refund policy
False advertised for the quality of the product. Stated cotton blend but was 100% polyester.
Upon requesting a refund they state you have to pay to send it to New York or settle for half the money back (probably what it's actually worth) avoid it like the plague. Embarrassing quality
20 January 2024
Unprompted review
Reply from Chicwelly
Dear Will Elmer,
We noticed that you have accpeted the solution and the mutually-agreed refund has been issued and now the case is closed. Is that you have other ideas on dealing process or other questions? Pease feel free to email us to follow up.
Best Regards.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Standard drop shipping scam.
Standard drop shipping scam.
Goods marketed as cotton but actually cheap, very low quality polyester.
Various ‘goodwill’ offers of a partial refund whereby they still make money.
Do a Bank chargeback and don’t even bother asking for a refund.
Edit post response.
The reason a chargeback was requested is because your customer service team expect me to pay to return your goods despite you claiming they are something they are not. They are not what you claim them to be so why do you expect anyone to pay for that?
20 January 2024
Unprompted review
Reply from Chicwelly
Dear Gavin Haywood,
We apologize that the item fell shorts of your expectations. We take customer feedback seriously and will forward your feedback to the relevant team to make progress. As you have initiated the chargeback and the money has been frozen, so we can do nothing about it. But if you have any follow-up questions, please feel free to email us. The email address is below.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
This company is a scam company
This company is a scam company. Every review states the same. This company is being investigated for fraud items.
18 January 2024
Unprompted review
Reply from Chicwelly
Dear KEN WELLER,
Please rest assured that we are not a fraudulent company and we keep responding to customer emails and collect every review to improve our service.
You have requested to cancel the order and we have expedited the refund so that you can receive it sooner. We used complaint@chicwelly to give you more details.
If you have any follow-up queries, please feel free to contact us.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
False advertisement.
False advertisement.
Material is advertised as Cotton blends but it's cheap polyester.
9 January 2024
Unprompted review
Reply from Chicwelly
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Poor experience from start to finish
Poor experience from start to finish....Clothing that arrived was not as ordered. Cheap, thin materials, not as advertised. Poor fit...completely not fit for purpose.
Attempted to return which they repeatedly tried to avoid by offering my all sort of spurious offers...to then be told I have to send my returns to Staten Island in the US!
A flagrant scam...
14 January 2024
Unprompted review
Reply from Chicwelly
Dear Iain C,
We would like to clarify that the partial refund and store credit presented to you were offered out of goodwill - - if you pick one, we will give it to you as requested. However they are only options we provided to accommodate different customer preferences - - as an alternative to returning the items. We did not meant to cause any confusion or frustration.
If you don't feel satisfied with the support team's solutions, we suggest you escalate your case to complaint@chicwelly.com. For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Poor quality
I ordered a t-shirt, 2 sweaters which are all described as "cotton blend" when the label on each garment indicates that they are all 100% polyester. Looks nothing like the website pictures, it' s really poor quality, items are all too wide and too short so do not order from here :(
PS Obtainened a voluntary partial refund so I honestly change the review on this order
3 January 2024
Unprompted review
Reply from Chicwelly
Dear Vincenzo Saitta Salanitri,
We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Cheap poor-quality clothing.
Cool art printed on cheap and very thin 100% polyester. Think of cheap and low-quality clothing you could expect from Wish or Temu. Absolute drop-shipping scam that requires you to jump through hoops should you choose to return the item(s). Avoid at all costs.
13 January 2024
Unprompted review
Reply from Chicwelly
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Delivery took over a month and was cheap polyester
Delivery took over a month for ordered items. I ordered a t-shirt, sweater and a hoodie, which are all described as "cotton blend" when the label on each garment indicates that they are all 100% polyester. Looks nothing like the website pictures, really poor quality, items are all too wide and too short so do not order from here :(
8 January 2024
Unprompted review
Reply from Chicwelly
Update：
Thank you for giving us your order details. We have emailed you to start resolving the issue. Please check your inbox or spam if necessary.
Dear Matty,
Thank you for taking the time to write a review and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent order.
We understand that the delivery timeframe exceeded your expectations, and we apologize for any frustration this may have caused. We strive to ensure timely delivery, and we will investigate your specific case to prevent this from happening in the future.
In regard to the discrepancy between the product description and the actual fabric content, we apologize for any confusion this may have caused. We will review our listing to ensure accurate information is provided to our customers.
Regarding the quality and fit of the items received, we apologize for the disappointment you felt. It is disheartening to hear that we fell short in this instance. We appreciate your feedback, as it helps us improve our product selection and ensure customer satisfaction.
We value your business, and we would like to make this right for you. We kindly request that you reach out to us at complaint@chicwelly.com directly so we can address your concerns and find a satisfactory resolution.
Once again, we apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
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