They are very helpful and professional. Their process is well organized nd smooth from start to finish. I am very happy with the service and it would recommend them to anyone.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a lovely experience with Chic Outlet! Their service was great, and I really appreciate the quality and attention to detail. Everything was handled professionally, and I would definitely recommen... See more
The bikini is actually nice but the top is too small. I’ve emailed customer services to return but just keep getting emails back saying my ticket has been resolved. So frustrating that you can’t conta... See more
The items arrived really late, my emails were ignored, I asked to return them as they didn't arrive on time and again ignored. They now keep sending marketing emails subjected "about your order" w... See more
2.7
Poor
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreadful customer service
Ordered two bikinis, unfortunately one of them didn’t fit so I contacted chic outlets to ask to return it, I did get a response & was advised they would send out a different size if I wanted, I asked if I could have another colour of the other bikini as it was a much better fit. I never got a response or a replacement, I have tried to contact them again but no response, I actually like their products but unfortunately their customer service is non existent, so don’t waste your time or money, there are plenty of great companies to order from
1 May 2025
Unprompted review
Positive purchase experience
I've just received my swimsuits and they are just as described and very well made. On the basis of this I have just placed another order. I use PayPal as a precaution as I do not have a credit card and wanted some protection. I have marked down one star because they took longer to arrive than expected.
22 April 2025
Unprompted review
Complete scam- order doesn’t arrive and…
Complete scam- order doesn’t arrive and they send you an email saying they have replied when they haven’t. I’m reporting to trading standards. Do not buy from them
20 April 2025
Unprompted review
Scam
Scam! They sent half a bikini and just send automated responses back saying I’ve had a response when I haven’t. Avoid - I’ve reported them here in the UK to citizens advice and trading standards.
10 April 2025
Unprompted review
DO NOT BUY
If your purchase doesn't fit they will not give you the returns information in order for you to get a refund.
Avoid
13 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.