Attentive and responsive from the outset the team were charming, the service faultless and the product arrived perfectly packaged and on time. The product was perhaps even more beautiful than it loo... See more
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I had a great experience with this website. My lights came on time and were fully effective. Also after sales was very prompt to help and support. A five star website. --- J'ai eu une expérience... See more
The article has been shipped more than month after the announced delivery date and I haven't received any information whatsoever from the seller nor any excuse for the delay. I would have expect... See more
Company replied
I was looking for a specific lighting piece when I came across this online shop. The ordering process was smooth and straightforward, and the shipping was quick as well. Overall, the shop’s selection... See more
Company replied
Company details
Written by the company
The best in contemporary design delivered direct to your door. Contemporary furniture, modern lighting and home decor.
Contact info
18 rue au Bouët, 78490, Les Mesnuls, France
- 0185770172
- contact@chiaracolombini.com
- www.chiaracolombini.com
4.6
Excellent
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very efficient and nice team
Very efficient and nice team , everything went well with the order and shipping
30 September 2024
Reply from CHIARA COLOMBINI
Dear Sir,
Thank you for your feedback! Your satisfaction is our priority, and we’re glad to hear that your experience with us was enjoyable.
We look forward to serving you again soon.
Best regards,
Chiara Colombini
Reliable and professional service, amazing product
This was a truly smooth transaction. The pendant is absolutely stanning and as described. The order was processed promptly and it was shipped within the estimated time. It arrived in excellent packaging which was essential as this was an international order. No issues with the customs office. The installed lighting looks terrific. Thank you
22 October 2024
Reply from CHIARA COLOMBINI
Dear Eleni,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that you’re happy with the piece. We strive to ensure every step of the process meets your expectations, from the order to the packaging and delivery. We truly appreciate your feedback and hope to serve you again in the future!
Best regards,
Chiara Colombini
Delay and no communication
14 September 2024 I ordered a stool, and according to the Order Details the delivery time was 4-6 weeks.
22 October 2024 I send an e-mail asking when my stool would arrive, but received no answer.
I therefor called the customer care and was after that told in an e-mail that my stool would be shipped in the beginning of the following week, but I heard nothing.
30 October 2024 I send an e-mail asking what was going on, but got no answer.
Today, 1 November 2024, I send another e-mail. Delay is one thing, but the consistent lack of communication and no follow up gives a very bad customer experience. I still do not know if and when I get my stool, but I finally godt in contact by phone, and was promised a proper answer next week.
1 November 2024
Unprompted review
Reply from CHIARA COLOMBINI
Dear Conni,
As we mentioned in our email yesterday, your order is ready and is scheduled to ship on Tuesday 5th November.
Please accept our apologies for the delay with delivery. There was a bank holiday in France this week, which meant that certain communications were delayed. Apologies for this inconvenience. We hope that you will be very happy with the stool.
Best regards,
Chiara Colombini
Delivery not fast enough
17 October 2024
Reply from CHIARA COLOMBINI
Dear Anne,
Please accept our apologies for the delay with your delivery.
We received your order on 17th October and it was scheduled to ship on 21st October. We had a large volume of orders last week, and our processing times were slightly slower than usual, which meant that your order shipped on 23rd October.
Best regards,
Chiara Colombini
Great experience and perfect customer…
Great experience and perfect customer service !
19 September 2024
Reply from CHIARA COLOMBINI
Dear Sir,
Thank you for taking the time to share a review. Your satisfaction is our priority, and we are happy to hear that your experience with us was very positive.
We look forward to the pleasure of serving you again soon.
Best regards,
Chiara Colombini
Too long delays
Too long delays, item with irregularities delivered.
20% discount only.
I will not recommend and I do not advise this sales site.
13 September 2024
Reply from CHIARA COLOMBINI
Dear Sir,
Thank you for your additional feedback regarding your shopping experience with us. We are truly sorry that it did not meet your expectations, both with the product and with our service.
As mentioned in our response to your previous review, we acknowledge that the delay in delivery was inconvenient, and we apologize for any communication gaps regarding this issue. We understand that the small irregularity in this handcrafted table light did not fully meet your standards. To address this, we proactively shared photos of the item with your architect before shipping and offered a discount, which was accepted with appreciation at the time.
We regret that our efforts have not fully resolved your concerns, but we remain committed to providing the best possible service. Our customer care department will reach out to you this afternoon to further assist you and ensure that your experience improves.
We truly hope to earn your confidence in the future.
Best regards,
Chiara Colombini
Reply from CHIARA COLOMBINI
Dear Madam,
Thank you so much for your kind words.
We’re delighted to hear that you enjoyed our service and products. Your satisfaction means a lot to us.
We look forward to serving you again soon.
Best regards,
Chiara Colombini
very good and precise
12 October 2024
Reply from CHIARA COLOMBINI
Dear Sir,
Thank you for your feedback! Your satisfaction is our priority, and we’re glad to hear that your experience with us was enjoyable.
We look forward to serving you again soon.
Best regards,
Chiara Colombini
Arrived as described quickly
19 August 2024
Reply from CHIARA COLOMBINI
Thank you very much for taking the time to write a review.
Best regards,
Chiara Colombini
Reply from CHIARA COLOMBINI
Thank you for your feedback. We're thrilled to hear about your positive experience with us. Your recommendation means a lot, and we look forward to serving you again soon.
Best regards,
Chiara Colombini
Very good product !
5 July 2024
very happy with the lamp and the…
very happy with the lamp and the information provided during the ordering process
4 July 2024
Reply from CHIARA COLOMBINI
Dear Anton,
Our entire team appreciates your kind words. We're glad to hear that you like the Modeco, and we hope to have the pleasure of serving you again soon.
Best regards,
Chiara Colombini
Reply from CHIARA COLOMBINI
Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed it and look forward to serving you again soon.
Best regards,
Chiara Colombini
Reply from CHIARA COLOMBINI
Thank you for your kind words! We're happy to hear that you had a great experience. If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
Chiara Colombini
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