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ChemistDirect.co.uk Reviews 

116,552
•
TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery and efficient service, often noting that orders arrive quickly. Many consumers appreciate the excellent product packaging, ensuring items arrive intact and in perfect condition. People also highlight the reasonable pricing and wide selection of products, making it easy to find desired items. However, some customers also noted significant issues with delivery, including parcels being delayed or not arriving at all. A few other people also felt that the chosen delivery carrier, Evri, was problematic, citing instances of mishandled or lost packages.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and competitive... See more

Product

Customers consistently note positive experiences with product availability, quality, and pricing. Many... See more

Service

Consumers find service to be positive, consistently praising its efficiency, reliability, and excellent... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and good prices offered,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am disabled and can no longer drive and cannot get out unless being taken by someone. ChemistDirect is therefore particularly good for me and allows me to buy the more personal items for myself. Th... See more

Rated 5 out of 5 stars

Fast delivery and was packaged really good, I was a bit worried how it would arrive because it was perfume but no worry at all it was packaged in a box with bubble wrap and brown paper. Would highly r... See more

Rated 5 out of 5 stars

Great selection of goods at reasonable prices..Could not believe my eyes when delivery arrived safely next day. Brilliant service from start to finish. Thank you.

Rated 5 out of 5 stars

Great experience. Aftershave delivered in 2 days, well packed and in perfect condition. I have used these guys a couple of times for scents and both the price & service cannot be bettered!

Company details

  1. Pharmacy
  2. Wellness Center

About ChemistDirect.co.uk

Information provided by various external sources

Chemist Direct

Chemist Direct is the UK’s number 1 online pharmacy, with over 5000 products covering a full range of non-prescription medicines, vitamins, supplements, toiletries, fragrances and more.

Since 2007, the company has served over 1 million customers and remains committed to excellent service and value for money. Chemist Direct constantly check their prices against competitors and also offer a price promise guarantee to make sure you always get the best deal.

Introducing Pharmacy2U

Chemist Direct has joined forces with Pharmacy2U, the UK's largest NHS contracted pharmacy. If you require prescription-strength treatment, head over to Pharmacy2U and join the thousands of people already using their hassle-free Online Doctor and NHS Repeat Prescription services.

ChemistDirect Details

Written by the company

Free Delivery
We offer free UK delivery on orders over £40
Great Service
Fast delivery and friendly customer support at the end of the phone
Competitive Prices
We always have the most competitive online prices
Extensive Range
Enjoy an extended range of health & beauty products not found on the high street

Price Promise

We wont be beaten on price

We wont be beaten on price
Our prices are monitored each week for unbeatable value, and are underpinned by our Price Match Guarantee

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117K reviews

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4.6

All reviews

(116,552)

8,830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy customer!

Super quick delivery ,well packaged, fantastic scent, very reliable company to purchase from, will definitely be ordering again in the future, well done guys!!

20 July 2026
Rated 5 out of 5 stars

Chemist on my doorstep yeh

Having never ordered 'chemist' goods online before, I was pleasantly pleased. Delivery was as fast and wothout issue. As someone that doesnt get out if the house often, I will absolutely use this service again. Thank you

23 July 2026
Rated 3 out of 5 stars

Patchy

The search system seemed to work well enough, but,the ordering system seems to want to push extra products. When using a credit card, it made me get verification from my bank, which is fine, but on return the screen went blank, so ended up ordering again, so ended up with 2 products.
And I couldn’t get the Apple Pay button to work.

21 July 2026
ChemistDirect.co.uk logo

Reply from ChemistDirect.co.uk

Good afternoon,

Thank you for your review. I am sorry to learn you had issues when placing your order online.

Upon checking your account I can confirm the duplicate order has been cancelled and any pending payments for this will be returned to you, it appears we were having some intermittent issues with our online systems at the time.

Please accept my apologies for any inconvenience caused.

Kind regards,
Bridget

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