Checkatrade.com Reviews 80,488

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 14,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of work delivered, often noting that the jobs were completed precisely as promised and to a high standard. The staff are frequently highlighted for being friendly, professional, and hardworking, making the overall experience pleasant and efficient. Many people also appreciate the competitive and reasonable pricing, finding great value for the quality of service received. The company's quick response times are also a significant positive, with many noting prompt communication and efficient project management. However, some customers also noted issues with the website, experiencing difficulties when trying to submit reviews or finding that some nominated tradespeople did not respond to job requests. A few other people also felt that the customer service via phone could be unprofessional or unhelpful, with slow responses and conflicting information.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their friendliness, efficiency, and... See more

Price

Customers had positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Website

Clients share ambiguous opinions on the website, with some reviewers having wonderful experiences and finding... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting easy messaging and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent work from design to finish. Bespoke items very well made. Phil is friendly and accommodating. We’re delighted with the finished job - repairs to stairs, replacement banisters and spindles, p... See more

Rated 5 out of 5 stars

An easy way to contact local traders. Being able to read other reviews gives reassurance. Traders contacting you makes getting a job resolved so straight forward. Easy messaging and quick to respond.... See more

Rated 5 out of 5 stars

Could not fault SMART FENCING. Did exactly what they said they would do. Excellent Customer Service. Arrived on time, friendly and hardworking team, quality work, competitively priced and now hav... See more

Company replied

Rated 5 out of 5 stars

We wanted our living room and kitchen to be painted quite urgently for a family function. We found few Painting companies from Checkatrade and we hired Ray Painters who did the job within 2... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

Written by the company

Welcome to Checkatrade, the UK's premier online directory and leading destination for finding top-quality tradespeople. Our platform is expertly designed to bridge the gap between consumers and trusted, skilled professionals in the trade industry. Embark on a seamless journey to elevate your home or business with our extensive range of services. Checkatrade is your one-stop hub for discovering local tradespeople, enriched with authentic, verified customer reviews to inform and guide your choices. Whether you're in the market for a comprehensive home renovation, a bespoke building project, or a simple repair, our platform caters to every need, ensuring you find the ideal professional with ease. Our reputation is built on a foundation of trust and excellence. We rigorously vet each tradesperson, guaranteeing that only those meeting our high standards are listed. This meticulous approach means peace of mind for you, knowing that your project is in the hands of a reliable, highly-rated professional. With a spectrum of services including Home Improvement, Home Services, Construction, Contractors, Professional Services, and Local Services, we are dedicated to meeting your every requirement. Our commitment to outstanding Customer Service stands us apart, making Checkatrade the definitive choice for quality, reliability, and satisfaction in the UK trade industry. Turn to Checkatrade for a straightforward, secure, and successful project completion. We're not just a directory; we're your trusted partner in making your project dreams a reality. Join the multitude of satisfied customers who found their perfect tradesperson through Checkatrade – where excellence meets reliability and every review counts.

The Checkatrade Guarantee

A helping hand, if things go wrong

A helping hand, if things go wrong
When you contact or pay a trade through Checkatrade, you’re covered by the Checkatrade 12-month guarantee of up to £1,000*. How the Checkatrade Guarantee works: 1. Contact a tradesperson through Checkatrade to register your job. OR 2. Pay securely via Checkatrade Pay-no matter where you found your tradesperson**. *Other eligibility criteria and T&Cs apply. **For customers in Scotland, payment for the work must be made via Checkatrade Pay. https://www.checkatrade.com/guarantee-terms

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like checkatrade.com

I like checkatrade.com as I feel it’s a reliable place to find tradesmen, however they have changed their site and it’s not as user friendly as it was

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your feedback on our site's changes. We are always working to improve user experience and will consider your comments.

Checkatrade Team

Rated 4 out of 5 stars

Engineer to resolver home boiler problem…

I was directed to an excellent engineer who resolved the problems to my home boiler in a very timely and efficient way.

23 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your very positive feedback and 4-star rating! We are glad the engineer resolved your boiler issues timely and efficiently.

Checkatrade Team

Rated 1 out of 5 stars

Totally uselss

Totally uselss, job not completed - asked for help they asked for impossible details to find - sent them photos, emails etc - totally useless

17 March 2026
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear you’re unhappy with your experience. We understand how frustrating it must be when a job isn’t completed and you feel your concerns haven’t been resolved.

We appreciate that you took the time to provide photos, emails, and other information. If you’re still looking for help with this matter, please get in touch with us by phone or through our website so the team can review your case and advise on the next steps.

Checkatrade Team

Rated 4 out of 5 stars

Tradespeople contacted me quickly and…

Tradespeople contacted me quickly and 2visited and gave quotes. Job has been completed.

23 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are glad to hear the job was completed after tradespeople contacted you quickly and provided quotes.

Checkatrade Team

Rated 5 out of 5 stars

Door adjustment

All done on time at cost to a high standard.

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're pleased the work was completed on time and to a high standard. Thank you for your feedback!

Checkatrade Team

Rated 5 out of 5 stars

Good job

Good job, well done.

23 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your kind words. Thank you for your positive feedback. We are glad you had a good experience.

Checkatrade Team

Rated 5 out of 5 stars

Wow. That was easy

Easy to use app and got several expressions of interest within 10 mins. Pursued two and they both came out and quoted for the work.

23 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're happy to hear our app was easy to use and you quickly received interest. It's great both contractors quoted for your work!

Checkatrade Team

Rated 5 out of 5 stars

Used checkatrade now for 3/4 jobs in…

Used checkatrade now for 3/4 jobs in the last year and been impressed with service, process and quality of tradesmen I've been linked too, highly recommend to help find the help you need

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're delighted to hear you've been impressed with our service, process, and the quality of tradespeople for your jobs. We appreciate your high recommendation!

Checkatrade Team

Rated 5 out of 5 stars

I was very pleased with this company…

I was very pleased with this company and would recommend them. They worked fast and efficiently clearing up after themselves.

20 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your 5-star rating and positive feedback! We're pleased to hear about our members efficiency and tidiness.

Checkatrade Team

Rated 5 out of 5 stars

Great app!

Great new app. Made the selection, communication and engagement process with the traders seamless

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're glad our new app made selecting and engaging with traders seamless. We appreciate your positive feedback!

Checkatrade Team

Rated 5 out of 5 stars

Checkatrade are great

Checkatrade are great. The only thing I did not want they kept asking me to get the app. I don’t want the app.
Very good company

23 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're happy to hear you had a good experience with us. We appreciate your feedback about the app.

Checkatrade Team

Rated 5 out of 5 stars

Double oven cleaned

Denise came to clean my ovens. She kept me informed of her arrival time, was friendly, respectful and did a fantastic job. I’m very happy to recommend.

23 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are so happy to hear Denise provided such excellent service! We appreciate your kind words and recommendation.

Checkatrade Team

Rated 4 out of 5 stars

With checkatrade

With checkatrade, you really have to do your homework.. Most trades people are good. But it is a mixed bag.

29 October 2025
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your feedback and understand your point about due diligence. We're always working to ensure quality.

Checkatrade Team

Rated 2 out of 5 stars

Used JPS roofers still damp…

I have used Checkatrade twice both times for Roofers. I hoped that the fact that they were monitored by somebody would make them attentive. But my experience as been the same both times. All over you till you pay then they dont want to come back if the work isnt up to standard. My latest with JPS roofers is still damp after 2months. I am told that it will dry out but its been over 2 months now and there is still a damp patch fortunately I have a damp meter so the juries still out.

24 March 2026
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear you’ve been disappointed with your experiences. We understand how frustrating it is when you’re concerned about the quality of work and feel you’re not getting the support you need after the job has been completed.

It’s particularly disappointing to hear that you’re still dealing with a damp patch after two months and are uncertain about the outcome. If you found this tradesperson through Checkatrade, please get in touch with us by phone or through our website so the team can look into this further with you.

Checkatrade Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look