Checkatrade.com Reviews 80,605

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 14,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of work delivered, often noting that the jobs were completed precisely as promised and to a high standard. The staff are frequently highlighted for being friendly, professional, and hardworking, making the overall experience pleasant and efficient. Many people also appreciate the competitive and reasonable pricing, finding great value for the quality of service received. The company's quick response times are also a significant positive, with many noting prompt communication and efficient project management. However, some customers also noted issues with the website, experiencing difficulties when trying to submit reviews or finding that some nominated tradespeople did not respond to job requests. A few other people also felt that the customer service via phone could be unprofessional or unhelpful, with slow responses and conflicting information.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their friendliness, efficiency, and... See more

Price

Customers had positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Website

Clients share ambiguous opinions on the website, with some reviewers having wonderful experiences and finding... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting easy messaging and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent work from design to finish. Bespoke items very well made. Phil is friendly and accommodating. We’re delighted with the finished job - repairs to stairs, replacement banisters and spindles, p... See more

Company replied

Rated 5 out of 5 stars

An easy way to contact local traders. Being able to read other reviews gives reassurance. Traders contacting you makes getting a job resolved so straight forward. Easy messaging and quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Could not fault SMART FENCING. Did exactly what they said they would do. Excellent Customer Service. Arrived on time, friendly and hardworking team, quality work, competitively priced and now hav... See more

Company replied

Rated 5 out of 5 stars

We wanted our living room and kitchen to be painted quite urgently for a family function. We found few Painting companies from Checkatrade and we hired Ray Painters who did the job within 2... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

Written by the company

Welcome to Checkatrade, the UK's premier online directory and leading destination for finding top-quality tradespeople. Our platform is expertly designed to bridge the gap between consumers and trusted, skilled professionals in the trade industry. Embark on a seamless journey to elevate your home or business with our extensive range of services. Checkatrade is your one-stop hub for discovering local tradespeople, enriched with authentic, verified customer reviews to inform and guide your choices. Whether you're in the market for a comprehensive home renovation, a bespoke building project, or a simple repair, our platform caters to every need, ensuring you find the ideal professional with ease. Our reputation is built on a foundation of trust and excellence. We rigorously vet each tradesperson, guaranteeing that only those meeting our high standards are listed. This meticulous approach means peace of mind for you, knowing that your project is in the hands of a reliable, highly-rated professional. With a spectrum of services including Home Improvement, Home Services, Construction, Contractors, Professional Services, and Local Services, we are dedicated to meeting your every requirement. Our commitment to outstanding Customer Service stands us apart, making Checkatrade the definitive choice for quality, reliability, and satisfaction in the UK trade industry. Turn to Checkatrade for a straightforward, secure, and successful project completion. We're not just a directory; we're your trusted partner in making your project dreams a reality. Join the multitude of satisfied customers who found their perfect tradesperson through Checkatrade – where excellence meets reliability and every review counts.

The Checkatrade Guarantee

A helping hand, if things go wrong

A helping hand, if things go wrong
When you contact or pay a trade through Checkatrade, you’re covered by the Checkatrade 12-month guarantee of up to £1,000*. How the Checkatrade Guarantee works: 1. Contact a tradesperson through Checkatrade to register your job. OR 2. Pay securely via Checkatrade Pay-no matter where you found your tradesperson**. *Other eligibility criteria and T&Cs apply. **For customers in Scotland, payment for the work must be made via Checkatrade Pay. https://www.checkatrade.com/guarantee-terms

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

81K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great attention to detail

Great attention to detail, on time, tidy, and within budget.

26 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are delighted you appreciated the attention to detail and efficiency. Thank you for your kind words.

Checkatrade Team

Rated 5 out of 5 stars

Tidy work,clean and prompt

Tidy work,clean and prompt. I would recommend them.

26 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your 5-star rating! We're glad you found the work tidy, clean, and prompt.

Checkatrade Team

Rated 5 out of 5 stars

Several Trades people responded

Several Trades people responded, but only one actually came to view and quote for the work. His quote was for a budget job without scaffolding which suited me fine. Seeing his previous reviews on Checkatrade gave me the confidence give him the GoAhead and I'm pleased I did.

27 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're delighted to hear you found a tradesperson who met your needs and that our platform helped you feel confident in your choice. Thank you for your positive feedback!

Checkatrade Team

Rated 1 out of 5 stars

Do not use checkatrade

I used Checkatrade to find a builder for a porch replacement and paid a £2,500 deposit. After payment, the builder failed to start the work, no materials were delivered, and their profile disappeared.

I contacted Checkatrade expecting more support, but was disappointed with the response. I received an apology, but was informed that I was not covered for the deposit that had been taken. I was shocked to learn thier £1000 guarantee only cover poor work and not anything else

My experience has left me feeling that consumers should be aware that using a trader found through Checkatrade does not necessarily provide protection if a deposit is taken and the trader fails to carry out the work.

I would encourage anyone using the platform to carefully check what protections are and are not available before paying a deposit.

31 May 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We're sorry to hear about your experience and understand how upsetting and frustrating this situation must have been.

We appreciate you taking the time to share your feedback. We understand your disappointment regarding the deposit and the outcome of your enquiry. The Checkatrade Guarantee has specific eligibility criteria and terms, but we appreciate your comments about awareness and customer expectations.

Checkatrade Team

Rated 5 out of 5 stars

I found a local roofer to replace some…

I found a local roofer to replace some guttering from the advertising leaflet that came through my door. I don’t usually pay heed to such junk mail through the letterbox but Checkatrade is perfectly legit. And the guy was brilliant!

25 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're delighted you found a reliable roofer through our service! It's wonderful to hear the experience was brilliant. Thank you for your positive feedback!

Checkatrade Team

Rated 5 out of 5 stars

Lewis was great with his communication…

Lewis was great with his communication before coming to do the job.
On a very hot day in a kitchen he got on with a more difficult job than first thought. He achieved a great result and the cupboard is fixed. We would certainly use him again.

29 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're happy to hear that the communication was excellent and that the job was completed successfully despite the challenges. We appreciate your kind words.

Checkatrade Team

Rated 5 out of 5 stars

Great service

Great service, quick response, perfect job.

25 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your 5-star rating! We are so pleased with your kind words about the service.

Checkatrade Team

Rated 1 out of 5 stars

They added a link to my Google business…

They added a link to my Google business profile for scheduling the appointment directly on their website without any consultation or my permission.

2 June 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We're sorry to hear about your concerns. We understand why you would be frustrated if changes were made to your business profile without your expectations being met.

We appreciate you taking the time to share this feedback. We'd encourage you to get in touch with our team by phone or through our website so the details can be reviewed and your concerns looked into further.

Checkatrade Team

Rated 1 out of 5 stars

I have yet to find a decent

I have yet to find a decent, qualified, reliable tradesperson using the "Checkatrade" system.

13 August 2025
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear this has been your experience. We understand how frustrating it is when you’re trying to find the right tradesperson and haven’t had the results you expected.

Your feedback is important, and we’ll make sure it’s passed on to the relevant team as we continue working to improve the experience for customers using Checkatrade.

Checkatrade Team

Rated 5 out of 5 stars

Very professional service all round

Very professional service all round. Exactly what we wanted. Very polite manner, and cleared up afterwards. Workmanship of the highest quality. A great experience. Thank you.👍

27 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your wonderful feedback and 5-star rating! We're delighted to hear about the professional service, polite manner, and high-quality workmanship.

Checkatrade Team

Rated 4 out of 5 stars

I was contacted by a number of…

I was contacted by a number of interested contractors. Two quoted and we then selected one to do the work. They did a good job.

25 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're glad to hear you had a good experience with the selected contractor. Thank you for sharing your positive feedback with us.

Checkatrade Team

Rated 5 out of 5 stars

Door hanging.

The team came on time and offered good value for hanging the 6 doors requested. They worked hard and I'm really pleased with everything and how the new doors look. They also made sure everything was clean and tidy bwfore they left. Would recommend.

26 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're delighted to hear the team arrived on time and provided excellent value for hanging your doors. We're so pleased you love the new look and appreciate the tidy work.

Checkatrade Team

Rated 5 out of 5 stars

Professional, Reliable and Friendly

This was the second time I have had Scott complete work in my home and once again he did a fantastic job. He communicates well through email and always turns up when he says he will. He is polite and friendly, respectful of your home and tidies up after the job is completed.
I would not hesitate to use him again myself and highly recommend him to anyone who wants a professional job done.

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're so pleased to hear about your positive experience with the work completed in your home. It's great to know that our member communicated well, was punctual, polite, and tidy. We appreciate your high recommendation!

Checkatrade Team

Rated 5 out of 5 stars

Great experiance would use again

Used twice for new bathroom and driveway. Alltwen people who we spoke to through checatrade were polite and reliable. I would def use again to find trades

25 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're so glad to hear you had such a positive experience finding reliable tradespeople through us! Thank you for your kind words.

Checkatrade Team

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