Chase de Vere Reviews 

1,113
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to explain complex financial topics in an easy-to-understand manner. Many highlight the excellent service received, noting that advisors are supportive, efficient, and genuinely care about their clients' best interests. Reviewers frequently mention the exceptional customer service, characterized by quick response times and a smooth user experience, making processes like mortgage applications and pension planning much easier. However, some people mentioned a negative experience with high advisor turnover, leading to being passed between multiple advisors in a short period.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear advice and support... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

User experience

Consumers find the user experience to be very positive, with many reviewers describing it as straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We met with Simon Walshe this evening via a video link. He was really easy to talk to and explained things in a very simple and easy to understand manner. We wanted retirement advice and he went throu... See more

Company replied

Rated 5 out of 5 stars

Oliver Orchant is fantastic and works around my long hours after work and available anytime for questions and concerns. Makes sure I understand everything and works with what I am comfortable with. Hi... See more

Company replied

Rated 5 out of 5 stars

We have just had our annual review with Alex Wyer from Chase Devere. Alex provides us with a comprehensive Portfolio Report and explained its content . We discussed plans for the future and Alex’s adv... See more

Company replied

Rated 5 out of 5 stars

Had a free call with Harry Steele. Talked through all aspects of life insurance critical illness cover and income protection as well as NHS pension etc. have decided to move forward on policy based on... See more

Company replied


Company details

  1. Financial Consultant
  2. Financial Planner

Written by the company

We have been one of the country’s leading independent financial advisers for 50 years. Some of our clients have been with us for decades. That is because, as well as offering high-calibre, unconstrained advice, we continually strive to make sure our clients are satisfied. Our financial advice spans a wide range of services including pensions, wills, care funding and wealth management as well as business protection, employee benefits and workplace financial education. More than 15,000 clients trust us with the ongoing management of their financial affairs. We believe that’s because our advice is completely independent, and tailored to them. We do not offer one-size-fits-all solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,113)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb Chantelle

Our FA was on holiday and had very efficiently left us in the more than capable hands of Chantelle Ferguson in Brechin. Wow! I cannot praise Chantelle’s help more highly. She went above and beyond to make sure our funds, needed for the purchase of a house, were available bang on time. My daughter’s solicitor required a lot of verification from us and she sorted it all out. If only we had more Chantelles in this world,it would be a much better and nicer place. Thank you so much. Chantelle!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I find Frank Durkin's guidance and…

I find Frank Durkin's guidance and advice very reassuring and helpful. Given my very basic knowledge about finance, it is very helpful to get information in simple terms. He is always available when I need guidance.

10 July 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a review for your adviser Frank. It's great to hear he was reassuring and helpful. We will pass on the comments - thanks!

Rated 5 out of 5 stars

Dafydd Armstrong

Dafydd Armstrong
I feel strongly that when individuals give exceptional service it should be noted in some way. Dafydd in his capacity as Financial Adviser for Chase de Vere has definitely gone that extra mile to advise both on my current portfolio and probate issues which needed sorting.I have been impressed with how meticulous he has been in responding to all my questions and how well prepared he showed himself to be at our meeting earlier this week. He devoted most of the afternoon explaining clearly all the steps that needed to be taken and offered to take the lead to facilitate all the necessary paperwork and deal with my solicitor. Figures relating to my portfolio were also very clearly set out and discussed.True to his word he has updated me by email most days this week to clarify progress.I have great confidence that Dafydd will be invaluable in guiding me through everything and his conscientious and enthusiastic approach will be a great asset to your Company
Ian Avery

6 July 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you Ian for your wonderful feedback; we're delighted to hear how Dafydd's dedication, clear guidance, and proactive support have made such a positive difference, and we'll be sure to share your kind words with him.

Rated 2 out of 5 stars

Beware!

Well, they were very good for the 20 years. I was with them.. then suddenly I was expelled overnight for no obvious reason, leaving me in the lurch and bewildered.
I can only assume it was because I had the audacity not to accept one of their proposals which I took as meaning they weren’t making enough money out of me.

12 March 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a review Peter.

We are sorry to read about your experience and the concerns you have raised.

The circumstances you describe are not something we would ordinarily expect to see, and we would like to investigate this further to understand exactly what has happened.

Unfortunately, we have been unable to identify your case from the information provided.

Please could you email client.feedback@chasedevere.co.uk with your full name and the name of the adviser you were dealing with, so that we can carry out a thorough review and respond to you directly.

We take client feedback seriously and would welcome the opportunity to look into your concerns properly.

Kind regards,

Greg

Rated 5 out of 5 stars

Our advisor was so professional and…

Our advisor was so professional and knowledgeable from start to finish

13 April 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Oliver Orchant is fantastic

Oliver Orchant is fantastic and works around my long hours after work and available anytime for questions and concerns. Makes sure I understand everything and works with what I am comfortable with. Highly recommend him!

28 April 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thanks for leaving a positive review for your adviser Oliver. It's great to hear he was fantastic and that you would recommend him - thank you!

Rated 5 out of 5 stars

Excellent service from an advisor who…

Excellent service from an advisor who listens, understands and recommends the most appropriate solutions.

27 April 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Great service

The team were fantastic. They were always on hand to provide assistance and help update our mortgage when plans changed. Can't thank the team enough.

27 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a review for your mortgage adviser. We're glad to hear they were able to help you. Thanks!

Rated 5 out of 5 stars

Clear advice that met my needs

I was looking for advice on what to do with the several pension pots I had after retirement. I had had brief contact with Chase de Vere the previous year when I was considering retiring, but on that advice I waited until I knew exactly what I had. I was assigned an adviser, who contacted me quickly to find out what I was looking for, and to arrange a series of meetings. I feel that I received clear advice on investments and pensions that was appropriate to my circumstances and with which I am very happy

13 January 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Excellent advice re planning for retirement

We met with Simon Walshe this evening via a video link. He was really easy to talk to and explained things in a very simple and easy to understand manner. We wanted retirement advice and he went through what options we have taking into account the finances we have. There was no hard sale, just a compassionate understanding of what we are hoping to achieve and how to get there. He gave us advice which didn't actually involve further action at this point but we will definitely be using him in the future when the time comes to get our pensions.

24 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a positive review for Simon. We’re delighted to hear that your meeting with Simon was such a positive experience. Thanks!

Rated 5 out of 5 stars

Great telephone appointment with Tom Steele

Tom Steele demonstated good communication skills and provided all the relevant information I needed.
He promised to give me a prompt reply to my queries.

19 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind feedback. We’re delighted to hear Tom provided clear communication and kept you well informed. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Harry Steele provided an extremely…

Harry Steele provided an extremely friendly and informative session with me to explain my NHS pension options in a clear and understandable way. He laid out options open to me and gave me time to consider the ramifications with an offer to clarify things further as needed. I felt a lot better informed and much happier having seen him. He also was open to further discussion about investment opportunities as I needed them. Excellent work Harry.

16 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind feedback. It's wonderful to hear that Harry provided such a clear, supportive, and informative session to help you feel confident about your NHS pension options. Thanks again.

Rated 5 out of 5 stars

Had a free call with Harry Steele

Had a free call with Harry Steele. Talked through all aspects of life insurance critical illness cover and income protection as well as NHS pension etc. have decided to move forward on policy based on his expert recommendation.

15 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your feedback. We’re so pleased Harry could guide you clearly through your options and help you feel confident moving forward with your policy. Thanks again.

Rated 5 out of 5 stars

Smooth transition

Smooth transition, no delays, and if there was anything I was unsure about they contacted the solicitors on my behalf. It's the second time I've used them and would use their mortgage services again.

29 May 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Ashley Bowen

Ashley Bowen – Mortgage advice
I contacted Ashley for advice regarding my current mortgage setup. He thoroughly reviewed all aspects with me and outlined the necessary steps I should follow. Ashley communicated with my current mortgage provider, where I had obtained an excellent rate. He then followed up with me to ensure I maintained that arrangement instead of opting for a complete remortgage.
Ashley was incredibly helpful, and I will be recommending him to my friends, family, and colleagues in the future.

5 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind review. We’re so pleased Ashley was able to provide helpful advice and support you in keeping a great rate with your current lender. We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

helpful company

8 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

I went for Chase De Vere as I wanted a…

I went for Chase De Vere as I wanted a financial overview and some financial advice with regards to income protection and James, Liam and Ollie helped me with understanding my finances better, as well as walking through the options and questions asked by income protection providers sensitively. They managed to find me a good income protection provider and were all very professional and helpful and patient with me.

4 June 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to share your experience. We’re delighted to hear that James, Liam and Ollie were able to support you in gaining a clearer understanding of your finances and guide you sensitively through your income protection options.

Rated 5 out of 5 stars

Excellent advice.

I feel I have obtained very clear advice tailored to my individual needs.

23 January 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

This is the best financial management…

This is the best financial management company I have ever dealt with. Yes they are expensive l, however they have been very attentive and I have done very well by them!

10 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

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