charterspeugeot.com Reviews 2

Got my peugeot 208 from charters 2 yrs ago.it was picked up from home for 2nd service & then brought back for me.very convenient.lovely friendly & courteous people.would recommend & will more than likely get my next car from here next yr.Thank you so much.julie.

I wrote to Peugeot customer services this week to tell them about the unsatisfactory and neglectful service I have received from their Customer support department following my initial contact I made on 14th October 2025. This was regarding an issue I had following a recall of my car to Charters Peugeot in Aldershot, Hampshire GU12 4DD on 9th October 2025.
My car was recalled for a Cam Chain check – MXL Recall. My understanding was that this was the only activity to be carried out. However, I was told when I collected my car that my computer system was updated. I did not understand what this meant and certainly did not ask for this to be carried out. Then a few days later on 14th October my Ad blue system warning light came on in my car stating I needed a repair. What had occurred was the Ad blue system had been turned back on after I had a remap completed in Feb/March 2024 turning this off. This was completed on advice following attempts to rectify a fault on the system. The Ad-blue injector and nox sensor were replaced in 2024 although this did not solve the problem. I contacted Charters in Aldershott and they told me there was nothing they could do and advised me to contact Peugeot customer services.I asked that they put my car back to the same condition it was before the recall but they said they were not permitted to do this.
When I contacted customer services I was assured by the operator on 14th October that he highlighted this as urgent due to the fact that I work nights and at any point I could be stranded if the car would not restart. I was told someone would contact me within 2 to 3 days. Having not heard from customer services I telephoned again on 20th October once again explaining the urgency and was told a caseworker had been assigned although not available and a notification would be left to contact me the next day. Once again, I heard nothing and telephoned again on 22nd October to be told exactly the same again.
I explained that I had booked in my car for a remap on 29th October and the cost of this was £264.00 giving Peugeot the option of either sorting out the fault for free or paying for the remap and they needed to make this decision before this date. I was told that someone could contact me later that day or the next.
Once again no one contacted me, and I phoned again on 24th October to be told a supervisor would contact me on Monday 27th October. I reiterated my previous conversations and confirmed with the operator that my telephone calls had been recorded, being advised they were.
On 29th October 2025 I telephone again, my patience now fully tested as only told once more a notification would be left for someone to contact me. At this point I asked to speak to a supervisor or manager immediately but once again no one was available. I then sent a letter to their online customer service on 29th Oct explaining all this yet again only to receive a response yeterday saying the would not pay for a repair as my car was out of warranty. They clearly had not read my letter which said if they wont repair the ad blue fault then I expect them to pay the £264.00 I paid for the system to be turned off which is the condition it was in before the recall. I wont let this go as they are at fault for carrying out an action on my car without my knowledge and at a cost to me.