Charter Property Repairs Reviews 

201
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who always arrive on time and leave the work areas exceptionally clean and tidy. Consumers truly appreciate the high standard of craftsmanship, attention to detail, and clear communication maintained throughout the entire repair process. Though some reviewers noted that the projects took a little longer than expected and faced minor delays, they remained deeply satisfied with the final results. People felt that while delivery timelines stretched out at times, the exceptional quality of the completed work and supportive service made up for everything.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone who attended was polite,... See more

Service

Customers had positive experiences with service, frequently highlighting the high standard of workmanship and... See more

Quality

Customers consistently note positive experiences with quality, praising the professional workmanship and the... See more

Customer service

Clients share satisfaction on customer service, highlighting that staff members are consistently courteous... See more

Response time

Consumers find response time to be marked by satisfaction, as reviewers consistently praise swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well... See more

Company replied

Rated 5 out of 5 stars

The organisation was brilliant. The communication was second to none, and those who carried out the work were well trained and prepared, thorough and courteous. They always tidied up and were a pleasu... See more

Company replied

Rated 5 out of 5 stars

All the tradesmen were very professional at their jobs All material used were excellent Quilty Sam kept me informed when the men would be arriving. Each afternoon when the men were leaving... See more

Company replied

Rated 5 out of 5 stars

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them al... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Turn up on time

Turn up on time , did a great job .

23 December 2025
Unprompted review
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Reply from Charter Property Repairs

Many thanks for your feedback we are glad all was completed to your satisfaction.
Many thanks
Charter Property Repairs

Rated 5 out of 5 stars

From start to finish I found the whole…

From start to finish I found the whole team to be helpful, knowledgeable and very committed to giving an outstanding service. The quality and finish of the work has been excellent as has the communication throughout the entire works. I would have no hesitation in recommending the company.

19 December 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Roger., Thank you for your review, We are thrilled that you are happy with the service and high quality of works during the repairs - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Absolutely super

Absolutely super! Great communication from the get go. All of the chaps who completed the works were friendly, prompt, clean and did a fabulous job.

17 December 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Lindsey., Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with Charter Property Repairs. It’s great to know that our team kept you informed and that you were pleased with the work completed. Your kind words mean a lot to us, and we're delighted we could help during a challenging time. Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

great company - human contact!

The only company in the whole insurance process who answer phone calls and responded to emails . Clear dates given for schedule of works with minimal inconvenience to us. Workmen cheerful and did a good job

14 December 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Dawn., Thank you for your feedback - We very pleased that you are happy with the service and works completed Many Thanks Charter Property Repairs.

Rated 5 out of 5 stars

Flood repair

All the people ,that I had contact with, were polite, friendly and helpfull, also very good at their jobs, producing excellent results repairing my property after a plumbing accident.

11 December 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Mrs Abbot, Thanks for your feedback, we are thrilled that you where happy with the service and quality repair provided - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Good team

Lisa well organised Steve decorator and John great job. Carpenter and floor layers great. Final plumbers and cleaning team very professional. All in all a good experience but Lisa was the star organiser

1 October 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Anthony. Thank you for your feedback, we are thrilled that you where happy with all the works and service provided by the team and thank you for your special mention to Lisa. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

High quality work and the support from…

High quality work and the support from Kim who was managing the project was first rate

28 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Simon
Many thanks for the feedback. We are please you where happy with the quality of the works from the trades and service and support provided Kim and the team
Thanks
Charter Property Repairs

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Extremely professional and friendly, did a great job, I’m thrilled.

28 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Elizabeth., Thank for your feedback - We are thrilled you are happy with the works and the service provided. Many Thanks CPR

Rated 5 out of 5 stars

CPR provided excellent service

CPR provided excellent service, keeping us updated thoroughly throughout the repairs as well as being very easy to contact and raise any points to them.

The paintwork was done immaculately

5 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Ollie., Thank you for your feedback. We are very please that you are happy with the service and quality of repairs.
Thanks CPR

Rated 5 out of 5 stars

Lea the case handler was absolutely…

Lea the case handler was absolutely outstanding in her role, her organisational skills exceptional… we’ve been on the planet nearly 70 years and have not known anyone who is so professional in their work (a credit to the company) … also Dan who was extremely talented and very customer friendly as there was nothing that was too much trouble for him, the plumber’s & drying technicians were very good & most of the painters were very good too. Overall the quality of the work is outstanding and I really wish more companies could be as good as this team are. Thank you

1 December 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Chris., Thank you for your feedback and special mention to Lea. We are thrilled you are happy with the service and quality of the repair. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Very positive experience

From first contact with Charter Property Repairs our experience was that we were dealing with a professional organisation. The tradesmen that carried out the repairs were punctual, the quality of the work is first class. We are more than satisfied with the end result.

28 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Stephen., Thank you so much for your feedback and review. We're thrilled to hear that you're satisfied with our work and that our tradesmen left a positive impression. It's always our goal to provide excellent service, and your feedback means a lot to us. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

The tradesmen were great …

The tradesmen were great they were really friendly and I couldn’t fault anything really really pleased

17 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi John.,
Thanks for your feedback and review - We are pleased that you where happy with all the trades and the service provided
Thanks
Charter Property Repairs

Rated 5 out of 5 stars

CPS removed stress and carried out a top quality repair

After a lorry removed the corner of our house, CPS were the first people to understand our urgent need for help. The management and every single trade that attended were friendly and professional. The quality of their work was superb and we are very grateful to them all.

19 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Steve, Thank you for your review and feedback - We are pleased that you are happy with the works and service provided Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Really pleased with the quality of the…

Really pleased with the quality of the work completed by Charter Property repairs and that everyone worked really hard to bring my kitchen back to working order and looking lovely. Also everyone was really pleasant.

18 November 2025
Unprompted review
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Reply from Charter Property Repairs

Hi.,
Thanks for your feedback we very please that you where happy with the works and service provided. Many thanks
Charter Property Repairs

Rated 5 out of 5 stars

Insurance,delivery vehicle hit house.

Thankyou to Lisa,Simon,Nathan,Stuart and the rest of the team at Charter Property Repairs.
The work was carried out to a very high standard, and we were fully informed when each trade was attending the site.

18 November 2025
Unprompted review
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Reply from Charter Property Repairs

Dear Nigel., Thank you for feedback, we are please you are happy with the service and quality of works provide Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Insurance claim on property

We had a car take out our front fence and took loads of plants etc with it.
Was contacted by charter property repairs instructed by our insurance company.
Fence fully replaced and painted to colour we wanted,brilliant service from the fence erector.
We have finally received the rest of the plants ,took a while to source but all sorted very pleased with end result. We can now close the claim.
Thankyou for all your help.

25 June 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Peter, Thank you for your feedback, We are please you are happy with the works completed and the service provided.
Thanks Charter Property Repairs

Rated 5 out of 5 stars

Stress free repairs

After recently suffering a loss of water containment, we were left with significant water damage to several upstairs rooms and our lounge and dining room ceilings and walls. It was a really stressful situation, but Chris from CPR turned it into a positive experience from start to finish.

Chris was diligent, meticulous, and completely professional throughout the entire job. Nothing was too much trouble — he took the time to ensure every detail was perfect and that all work was completed to the highest standard.

His workmanship and pride in his craft were clear to see. Not only is Chris an excellent painter and decorator, but also a skilled all-round tradesman who can be relied on to deliver quality results every time.

A great ambassador for CPR and someone I would wholeheartedly recommend to anyone looking for a trustworthy, talented professional.

5 November 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your review and feedback we are so pleased that you where happy withe the service provided by Chris and CPR. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Superb service from start to finish.

Superb service from start to finish.
Flexible dates and times offered for the works, with great communication throughout.
All questions and queries answered quickly.
Engineer (Anthony) did a very professional job and kept us informed at every step of the process.
Would highly recommend.

28 October 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Julian., Thank you for your feedback. We are pleased that you are happy with all the works completed and the repair service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

The people from CPR were excellent

The people from CPR were excellent the whole way through our procedure of the insurance claim, They were all very helpful and kept in touch regularly to check on the progress of the work done. The final job by Bob was excellent. He was very friendly, polite and did a wonderful job. All round we were very pleased.

28 October 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Richard., Thank you for your review - We are pleased that you are happy with all the works undertaken and the service provided - Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Great team effort to rebuild a porch

All of the tradespeople from CPR were very professional. They were helping to rebuild a porch as part of an insurance claim and painstakingly worked to ensure the rebuild matched the original. They were all a pleasure to work with and all very kind considering it was a stressful situation. The work was completed to a high standard. Thanks CPR!

20 October 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Gemma.,
Thank you for your feedback - We are so pleased that you are happy with the porch and the complete repair service provided.

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