Charles Clinkard Reviews 

509
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and knowledgeable team members for providing wonderful, helpful guidance when choosing footwear, making every single in-store visit remarkably pleasant. Consumers also deeply appreciate the prompt, highly efficient delivery service alongside the wide selection of comfortable, stylish shoes and handbags. Some reviewers were not happy with occasional delivery delays, extended transit times, or tracking issues during their order process. A few other people also felt genuinely frustrated when they received items showing clear signs of previous wear, damaged packaging, or unexpected sizing discrepancies.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items are stylish, comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt shipping and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy online ordering and... See more

Staff

People report positive experiences with staff, highlighting their helpful, friendly, and knowledgeable... See more

Service

Clients share positive opinions on service, highlighting helpful staff and efficient online experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and... See more

Rated 5 out of 5 stars

Placed an online order as don’t drive! Absolutely love the handbags purchased. Continue to check with clinkards for any other offers. Fab staff when have visited Teesside Park almost 6 months ago... See more

Rated 5 out of 5 stars

I am a regular shopper & love Charles Clinkard - never had any issue at all. Deliveries are always prompt & items well packaged. The website is easy to navigate & I always find what I am looking... See more

Rated 5 out of 5 stars

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Caus... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Charles Clinkard provides high quality footwear for men, women and children. Free UK delivery available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

509 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(509)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality, style and great value

I've been buying my shoes from Charles Clinkard for some years now. As always, they offered a great selection of high quality, stylish and very reasonably priced shoes. The shoes that I chose were despatched promptly.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Merrell walking shoes

Didn’t have my size in the shop so ordered online. Took longer to arrive than expected, but wasn’t in a hurry for them. Bought to replace another pair of Merrell walking shoes. Lovely colour, looking forward to wearing them.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Excellent Service


The shoes were ordered from their website in the evening and were dispatched the next day. I bought two pairs in order to choose the most comfortable and returned the unwanted pair the same day. They acknowledged receipt and refunded my money within three days. Excellent service! 😊

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Foot problems

I have foot problems resulting in different size feet, thus making choosing footwear interesting. The person I dealt with in the Darlington shop was most helpful in meeting my requirements. The recommended shoes were similar to those previously bought that Clinkards, again on recommendation. The fit of the new ones was good. Excellent service.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Have lost a customer

Paid express delivery to ensure shoes delivered on time for holiday . No shoes received. DPD have failed to deliver after 7 days !!!!
Refund required. Despite 3 emails to Clinkards no reply received.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Great boots, fantastic sale price. Excellent company, communication and fast delivery. I will certainly be buying from Charles Clinkard again and will recommend them to friends and family. Thank -you

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have taken too long to post about our excellent experience here although we have recommended many times since our visit to the Coppergate, York store.
Besides the wide selection and the quality of the footwear this is the only place where my spouse has found shoes that she liked, wanted and fit her perfectly. This was very largely down to a lovely lady called Christina who was so helpful, personable and professional. She spent all the time needed to advise and help. Thank you so much.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommended - dependable and easy returns

I've purchased from Charles Clinkard/Gabor several times over past year and always had an excellent experience. I wish all on-line retailers were as reliable and efficient. Shoes arrive within 2 to 4 days, returns really easy and refunds made promptly. I also love Gabor wide-fit shoes which are an excellent fit for my feet.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I online ordered a pair of boots that were unavailable in my local branch. The reason I sourced them online was that I could return them to my local store if they did not fit

12 February 2026
Unprompted review

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