My granddaughter absolutely loved her gabby shoes so much she didn’t want to take them off , they are well made & comfy & look lovely on. The whole process from order to delivery was very fast . I wil... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I recei... See more
Company replied
Great service. I received my parcel in a couple of days, my little granddaughters will absolutely love their paw patrol pyjamas and dressing gown. I’ll definitely be purchasing again in the future..a... See more
Company replied
I ordered several items from Character.com for my daughter’s Christmas list and everything arrived to Australia from the UK in great time. The quality of each item is absolutely fantastic. I acci... See more
Company details
Written by the company
We sell character clothing, accessories for all your kids favourite characters from the worlds of TV, film and books, at great prices.
Contact info
Unit 5 Celtic Trade Park, SA5 4EP, Swansea, United Kingdom
- 0330 223 2564
- customerservices@character.com
- www.character.com
4.7
Excellent
26K reviews
Replied to 38% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and good…
Great service and good quality.mygrandaughter loved bluey swimming custom.
20 May 2025
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Iit's been over three weeks since i…
Iit's been over three weeks since i placed my order and I still haven't received my parcel
24 May 2025
Reply from Character.com
Hello,
Thank you for your review. I can see your order was shipped on the 27th May and delivery usually takes between 5-15 working days as stated on our website to arrive from the UK, please feel free to contact our customer service team if you would like any assistance customerservice@character.com
Kind regards
Allison
Nice quality knickers for Grandaughter.
30 May 2025
Reply from Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Reply from Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Hi good quality and came the day after…
Hi good quality and came the day after I ordered it .
29 May 2025
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Delivery time incorrect
Nice website but after 11 working days still no parcel. Probably stuck at customs. So the delivery time is far from correct. Probably will arrive some day but unfortunately too late for the planned birthday..
22 May 2025
Reply from Character.com
Thank you for getting in touch! We are terribly sorry to hear this. I can see a member of the customer service team has contacted you in regard to this issue.
Kind regards
Allison
Ordered pyjamas for my grandson
Ordered pyjamas for my grandson. Love Man City and he loves them. First class service. Hope to purchase again soon. 👍👍
22 May 2025
Reply from Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
Reply from Character.com
Thank you for getting in touch, I can see a member of the customer service team has contacted you in regard to this issue. We look forward to your reply.
Kind regards
Allison
Great product, great customer service!
This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I received from Kelly was first class! She was excellent. I returned one top and a refund was issued immediately.
The quality of the top ( a Squishmallow theme) is so good and I wouldn’t hesitate to recommend to anyone. Many thanks to Kelly for her wonderful customer service!
29 May 2025
Reply from Character.com
Thanks for taking the time to write your review. We really appreciate you passing on these kind words about customer service and I'll be sure to pass this feedback on to Kelly. We're so glad to read that they have been able to resolve any issue you may have had.
Kind regards
Allison
Great item and very pleased with it.
22 May 2025
Reply from Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Exactly as described & quick delivery
20 May 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
I have ordered two pairs of trainers…
I have ordered two pairs of trainers for my Granddaughter on separate occasions. Both have been delivered very quickly, very good quality and my Granddaughter is delighted with them x
27 May 2025
Reply from Character.com
Thank you for your review , we look forward to you shopping with us again soon!
Kind regards
Allison
Easy to navigate site
Easy to navigate site, great quality products, speedy delivery, competitive prices
27 May 2025
Reply from Character.com
Thank you so much for your great review
Kind regards
Allison
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Amazing
Had to buy another pair off this company because they are so great Always quick delivery and love the leggings cuff pjs from here hope they have more in the future to and also great offers thank you.
2 June 2025
Unprompted review
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Great customer service
Products arrived really quickly. Problem with one item so I contacted them. Very polite and helpful response to my complaint. Sent a replacement product out very quickly. Will use again.
19 May 2025
Reply from Character.com
Thank you for taking the time to write your review. We really appreciate you passing on these kind words about customer service and thank you for your patience and understanding regarding this matter, we really do appreciate this, and we look forward to you shopping with us again soon :)
Kind regards
Allison
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