Channel Escapes Reviews 

76
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The staff at Channel Escapes have gone the extra mile to chase compensation due from the airline following a flight cancellation from Jersey in June due to fog. Having drawn a blank myself they steppe... See more

Rated 5 out of 5 stars

We've recently returned from a holiday to Guernsey organised by Channel Escapes. Everything went smoothly the trips they organised to Herm and Sark went without a hitch. The tickets for the ferries,... See more

Company replied

Rated 5 out of 5 stars

Easy online booking with just one telephone call to clarify flight times. 5 day trip was very well organised, everything went to plan. Hotel was very good quality with excellent service and courteou... See more

Company replied

Rated 4 out of 5 stars

Great destination, however when we arrived at the hotel they had no reservation for us! I don’t know if it’s Channel Escapes or the hotel who were at fault but someone failed to be thorough.... See more

Company replied

Company details

  1. Tour Operator

Written by the company

We’ve selected the best offers throughout the Islands and combined this with everything you need to make your Channel Islands break exceptional. Choose from our selection of handpicked hotels, each to be customised with your preferred departure airport, ideal dates and duration of holiday, and packaged with added-value extras for the complete holiday experience


Contact info

4.8

Excellent

TrustScore 5 out of 5

76 reviews

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4.8

All reviews

(76)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

I had a bit of trouble trying to book a 3 night break to Jersey on line. I e mailed Channel Escapes and Stella couldn’t have been more helpful. A couple of timely e mails and the holiday was sorted.

23 September 2024
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Reply from Channel Escapes

Thanks for your kind review. We're really glad we were able to help, and we'll pass your comments :)

Rated 5 out of 5 stars

Just perfect!

Just returned from an amazing week in Guernsey all organised by Channel Escapes. Everything went very smoothly including all transfers to and from the hotel and all trips including coastal trip, Herm and Sark. I mostly dealt with Susan who was so helpful. I’m already looking to book my next trip with them.

15 September 2024
Unprompted review
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Reply from Channel Escapes

Thank you for your lovely review. It's great to know your Guernsey break went so well, and we'll pass your comments onto our team :)

Rated 5 out of 5 stars

Travel escapes were so helpful when bookin,

Travel escapes were so helpful when booking and answered all my queries promptly. We had a lovely week in Jersey in May and Guernsey in September. The transfers to Guernsey and back went smoothly.
The hotel was lovely and we enjoyed a free trip to Herm. Thank you to all the team.

10 September 2024
Unprompted review
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Reply from Channel Escapes

Thanks very much for your kind review. We're so glad you had such a lovely holiday and we'll pass your comments onto the team :)

Rated 4 out of 5 stars

Great 4 night stay in Guernsey

Just back from a lovely 4 night trip to Guernsey. The trip included complimentary evening meal with a glass of prosecco and a trip to a close island. ...Herm.
The organisation of the pickups for the trips and transfers was amazing.
The hotel le Pommier was also very nice and is being upgraded as we speak but the rooms and service were spotless. Showers a little small. Staff couldn't do enough. All very friendly...as is the whole island.
One small snag...on the way out we couldn't check in for the flight online and when we got to checkin were told we couldn't sit together.
I emailed Channel Escapes and they obviously checked us in for the return flight as we were pre booked. Vert impressive service recovery.

12 September 2024
Unprompted review
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Reply from Channel Escapes

Thank you for your kind review. We've passed your comments onto to our team :)

Rated 5 out of 5 stars

Trip so easy to book

Lovely lady in the office dealt with my booking very efficiently and sorted out everything for our trip. We are very grateful for her very professional approach.

13 August 2024
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Reply from Channel Escapes

We're so pleased that booking went so smoothly, and we're looking forward to making your break a memorable one :)

Rated 5 out of 5 stars

Great customer service

Easy to book, easy to contact by email for questions and excellent customer service

22 August 2024
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Reply from Channel Escapes

Thanks very much for your review - we'll be glad to pass your comments onto our team :)

Rated 5 out of 5 stars

Helpful staff

I wanted to book a holiday for 2025 after visiting Guernsey earlier this year however no dates were available. I contacted customer services who were extremely helpful. I dealt with Susan who was always quick to reply to any questions I had. With her help I have now booked my return trip for next year. This is the best customer service department I have dealt with.

15 August 2024
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Reply from Channel Escapes

Thank you for your kind review! We'll be glad to pass your comments onto the team :)

Rated 5 out of 5 stars

Great customer service

Very clear information provided and excellent customer service when the airline changed the flight times. This is the third time we have used Channel Island Escapes as so far everything has run smoothly; the hotels have all been exquisite.

13 August 2024
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Reply from Channel Escapes

Thanks for your kind review. We're so pleased to read your comments, and look forward to your third trip with us :)

Rated 5 out of 5 stars

So organised, would definitely recommend

Just come back from a wonderful trip to Guernsey booked with Channelescapes. I cant speak highly enough about it from the transfers at the airport to the fabulous Hotel Jerbourg, the beautiful room with a wonderful view and the amazing food including everything you need for breakfast. The staff couldnt do enough for you and the food in the restaurant was amazing. Would definitely recommend booking with Channelescapes - to the first class organisation to the wonderful hotel. Thank you

1 August 2024
Unprompted review
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Reply from Channel Escapes

Thank you very much for your review. We're so pleased that everything went well. We'll pass your comments on and we'd love to welcome you back soon on your next trip!

Rated 5 out of 5 stars

Responses to email enquiry’s same day

Responses to email enquiry’s same day. Detailed itemised 8 day trip followed immediately very impressed with the speed and no fuss approach.

7 June 2024
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Reply from Channel Escapes

Thank you for your kind review! We're glad to have been able to help :)

Rated 5 out of 5 stars

Efficient, friendly and knowledgeable

Channel Escapes helped us find a last minute family break within our quite specific requirements. Tony was knowledgeable and helpful, plans all ran smoothly, and we have just returned from a lovely few days in Guernsey. Thanks to all involved.

27 May 2024
Unprompted review
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Reply from Channel Escapes

Thanks you for your review - we're so glad to visit to Guernsey went so well, and we'll certainly pass on your kind comments to the team :)

Rated 5 out of 5 stars

Thankful

Susan from Channel Escapes has been so patient with me answering the many emails I have sent with questions with a professional, caring courtesy. Booking a holiday is a big thing if your an older, solo traveller and the care . I'm thankful I chose Channel Escapes to book my holiday with.

29 May 2024
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Reply from Channel Escapes

Thanks for your lovely review - it's been our pleasure to assist, and we're available at any time.

Rated 5 out of 5 stars

FABULOUS JERSEY

Our second trip to Jersey with Channel escapes and everything was smooth sailing. Good flights ,Good transfers and a Great hotel .

15 May 2024
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Reply from Channel Escapes

Thank you for your kind review - we'll pass your comments onto the team :)

Rated 5 out of 5 stars

Professional, friendly service, providing excellent value for money holiday

Excellent service with staff really taking the time to understand the requirements needed for our group, in particular recommending accommodation suitable for elderly relative and organising suitable assistance and transport.
Faultless easy process from initial enquiry through to returning home made for a relaxing time away. Channel Escapes took care of every little detail. Accommodation was exactly as described with Channel Escapes team clearly having first hand knowledge of the accommodation and areas. Thoroughly recommend Tony and the Team and will definitely book through them again. Thank you!

14 April 2024
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Reply from Channel Escapes

Thank you for your lovely comments. It was a pleasure to assist with your trip, and we'd be delighted to have you back in the not-too-distant future.

Rated 5 out of 5 stars

Excellent service - a rarity these days

I was very impressed at how quickly my phone message was answered, how efficiently and friendly my various queries were dealt with and how easy my booking turned out to be.

25 March 2024
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Reply from Channel Escapes

Thank you for your kind review. It is our pleasure to assist you with your trip to Jersey!

Rated 5 out of 5 stars

Knowledgeable staff

I was in contact with Susan booking agent through email. I sought out her expertise to customize my booking. The interaction was seamless. She answered all of my questions. I would recommend the company's service.

15 March 2024
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Reply from Channel Escapes

Thank you very much for your kind review. It was a pleasure to assist with your break to the Islands!

Rated 5 out of 5 stars

Excellent find! Wonderful service and advice!

I looked at number of sites doing jersey breaks, then stumbled on this. Really good package and great help in deciding where to go. Nothing like some local knowledge to match your needs to the right location. Highly recommend!

27 February 2024
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Reply from Channel Escapes

Thank you for your kind review! We're so pleased you like what we do, and we'll pass your comments onto our team :)

Rated 5 out of 5 stars

Good all round service

Good all round service. Very helpful and knowledgable
Thank you

20 December 2023
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Reply from Channel Escapes

Thank you for your kind review. We're so pleased to have helped, and we hope to hear from you again soon.

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