Challenge Fencing Ltd Reviews 1,748

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, often going above and beyond to assist with orders and provide advice. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, good communication, and the helpfulness of the delivery drivers who often place items exactly where needed. Reviewers are also very satisfied with the quality of the products and the overall service, noting the ease of ordering and the competitive prices. However, some people mentioned that the order processing took a little more time, and a few found the delivery cost to be somewhat expensive compared to the value of the goods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Product

Customers consistently note positive experiences with product quality, often describing them as first-class,... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later A... See more

Company replied

Rated 5 out of 5 stars

Staff are always helpful here. They take time to find a solution to your partuclar problem, helping the amateur like me to fix his fence. I've been using them for years, Downside included, and know wh... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

Company replied

Rated 5 out of 5 stars

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't a... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lumber Store
  5. Railroad Ties Supplier
  6. Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to order

Easy to order, everything I needed and clear product description on website.
Advised on delivery date and called to let me know they were on the way. Delivery driver friendly and efficient.

26 March 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you for your kind review, it is much appreciated.

Rated 5 out of 5 stars

Perfect

Brilliant experience this is my second time ordering from challenge. Brilliant quality products and great customer service. Ann was great with unloading my order thanks a lot

8 April 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Good quality products at competitive prices and great customer service

This is the second time I have ordered fencing products from Challenge Fencing. They have a good choice of quality products in stock at competitive prices. The ordering process was straightforward and delivery quick and efficient, with excellent communication throughout.

16 March 2025
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Reply from Challenge Fencing Ltd

Thank you, Paul, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Excellent Service

Excellent service and really helpful with advice

4 April 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Colin, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Have used their delivery service on a…

Have used their delivery service on a few occasions over the years and have always found the staff helpful on the phone. I appreciate the patience and good humour of the Delivery drivers when delivering to my house which is half way up a, sometimes, busy one way street.Thank you.

13 March 2025
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Reply from Challenge Fencing Ltd

Thank you, John, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Friendly driver

Friendly driver, very helpful & efficient!

3 April 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Cliff Ellis, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Great service and great range of…

Great service and great range of products. Very quick, parked up, paid and loaded my fencing products with ease. We will be coming back.

1 April 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Andrew Bignell, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Prompt

Prompt, delivery on time. Helpful driver.

18 March 2025
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Reply from Challenge Fencing Ltd

Thank you, Steven, for your kind review, it is very appreciated.

Rated 4 out of 5 stars

Closed Farnham Branch

Despite being able to order online for collection at the now closed Farnham branch,my order was delivered free of charge in 24 hours. So all good in the end !

17 March 2025
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Reply from Challenge Fencing Ltd

We're sorry for the inconvenience caused, David. This is a temporary measure for the recently closed Farnham branch, this issue is currently being amended.

Thank you, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Great service overall

Great service overall. Ordering via the website was easy and they contacted within the hour to arrange delivery which happened as promised. Driver was brilliant and helped we get the order out of view. Highly recommend.

28 March 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Steve Moreham, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Challenge Fencing always great

Used Challenge Fencing on many occasions over the years we have been in Byfleet, always deliver as promised and have in stock what is required.
Product quality is good and always priced very competitively.
Certainly a company I always recommend to friends, shame they do not have more branches going onto Hampshire.

11 March 2025
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Reply from Challenge Fencing Ltd

Thank you, Johnny H, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Excellent Service

Excellent Service
Very competitive pricing, speedy delivery and very good customer service

10 March 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mr Paul S, for your kind review, it is very appreciated.

Rated 3 out of 5 stars

not told of delay of tops where ordered…

not told of delay of tops where ordered causing me to ask my gardener to return when the balance of the order is delivered. costs more!

28 February 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mrs J E Usher, for your Review. I’m sorry to hear that you are not happy with the delay in part of your order. I am looking into this now to see if there was a reason for this delay.

Rated 5 out of 5 stars

Good price, quality and service

Good price and quality, easy online ordering and a confirmation phone call within minutes of paying online.
Delivery scheduled immediately and as planned within a few days.
Excellent service, thanks

7 March 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Philip White, for your kind review, it is very appreciated.

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