CEWE Reviews 

La conception du site edt bien faite et l album photo vite réalisable à faire plus souvent pour garder des photos

Their software is glitchy and erratic. Their customer service is not good.

A follow on from last year where both were bad. So bad in fact that last year when weeks of working compiling a book, disappeared. i had to start again. Like a fool I went back to CEWE believing that maybe that was a one off.

The problem is all these companies do not give an option to save a file that can be opened by another, perhaps more competent software. So once started you are stuck unless you want to start all over again.

This year I am again experiencing issues with the software. Lagging and spinning balls (and my mind) whilst going from page to page or when trying to move photos. The first and only comment made by phone support was ‘that my computer was not powerful enough. I am on an M3 mac more than enough computing power.

I call customer service. (Not sure why they do not have a direct line / or a customer cannot be passed on to technical support directly). Clearly they are. not trained in technical support so that call is a waste of time. I give details and I am told that someone will ‘call me back’. Never happened.

Days later I contact them by email and I do get a reply the next day. However, (here it shows just how lackadaisical it is a CEWE). They reply with… Dear… no effort to put in my name (A.I. would do better).

Ongoing, clearly they didn’t bother to try and locate my original call and better understand the issue.

I did have some response as to how I may (or may not) remedy the situation. But their replay assumed that I was on a windows machine. I am not so any suggestions they make is not relevant.

So now we go around and round, much like those spinning balls.

The end result last year was good but getting there is not. And of course having spent weeks compiling a book I am loath to go somewhere else because I have a feeling other companies are much the same.

Top
Beaux albums photo

Interface facile d'utilisation. Rendu final impeccable.

Article conforme à la description et Envoi rapide.

Photograph badly cropped on upload and printed with half the subject's head missing.

All the photos I ordered are mostly badly cropped. Small frames are miniatures - you can barely see anything in them. There is no explanation for this because the photos come from a professional photo session with the photographer and from an iPhone 15.

Interface ergonomique, fonds, formes, cliparts, traitements image cools. Belle qualité de rendu, impression et envoi rapides.

Le rendu de la photo sous plexi est splendide

LE CONDITIONNEMENT ETANT INSUFISANT,J ATTENDS LA REEDITION DE MON ALBUM PHOTO AVEC IMPATIECE.quel dommage!

I recently ordered a photo book from CEWE, and I am highly satisfied with the entire experience. The delivery was punctual, arriving exactly within the estimated time frame. The quality of the book itself exceeded my expectations – the print clarity, paper quality, and binding were all top-notch. The online design process was user-friendly, allowing me to easily customize the layout and captions to my liking. Overall, I’m very happy with the service and would highly recommend CEWE for anyone looking to create a personalized and professional-looking photo book!

Easy to make a lovely book full of memories

Interfaces très simple et relativement performante, dommage qu’il manque quelques fonctions pour recadrer manuellement les photos. Le résultat est très bon.

Good good good

beau travail de photo (impression simple et livre photo). service très rapide et application facile à utiliser. bon feedback suite à cette 1ere commande

Expédition rapide et photos nickel. Merci

Au top !!!! Album photo très beau

Impeccable