Cettire Reviews 

The box was EMPTY! No earrings, just the box with a small yellow bag with ISABEL MARANT written on it! I’m 63 years old and a big online shopper and never ever has this happened to me before!
I have emailed Cettire and hope this gets resolved without a ton of wasted time…

I tried to return an item and they deducted 150 dollars from the refund for processing fee.

Scam scam scam

Fast delivery!
The product was as described and good sizing.

The time to delivery and the quality of the brand

Item has some defect and they still charged me return fee very unprofessional :(

The ordering process was good and easy and the merchandise came quickly. The problem I have is that the "Do not remove"-Tag for returns of the belt was in the first hole (instead of the belt buckle e.g.). So it was impossible to try the belt on with a pair of pants.

I still haven't received the product...

/Markus

I am very happy with my purchase from Cettire. Website is easy to navigate. Payment process is flexible, fast delivery and the prices are very compatible with large selection of quality items. Will make future purchases.

Lovely clothes, one not quite new as clearly had been on a mannequin (slightly pulled threads) - but at 25 euros for a return I decided to keep it as it was the last item.
A ridiculous return fee and no choice also but to pay 20 euros for express delivery ! Other online high end shops offer max 7,99 for standard delivery. May not use again.

One of the worst expeiences, I have ordered on my indonesian hotel on my trip. And the taxes and fees is almost 100% of the order itself.
And i cannot return the shipment, unless i pay $150, its just crazy.
You have lost a client!

My favourite shop. Always fast delivery and great experience.

It was great the shipping was fast good services

They have best quality

I’m extremely disappointed with this situation. My package has still not been delivered because CETTIRE required a signature in person upon delivery, while FedEx attempted to deliver the package during my working hours.

This is honestly ridiculous — I still haven’t received my package. And now I will apparently have to pay the shipping costs as well.

I contacted FedEx several times and explicitly authorized them, at my own responsibility, to leave the package at a pickup point or at my door. However, they seem to be the most difficult courier company in the world to deal with.

I was told that CETTIRE had contacted FedEx to request that the signature requirement be removed, but I have not received any further information or update.

I am extremely dissatisfied and frustrated with the way this delivery has been handled. I expect a clear explanation of what is happening with my package and what CETTIRE intends to do to resolve this situation.

Extremely disappointing experience – €1,300 purchase and no refund

I purchased a luxury item from this website for approximately €1,300. Unfortunately, the size was not right, so I returned the item according to their return policy.

The return was delivered and received by the company on September 4, 2026. Despite this, I still have not received my refund.

I have contacted their customer service multiple times, but my requests have either gone unanswered or have not resulted in any meaningful resolution. Their stated return process is one thing, but the actual experience has been completely different.

Having €1,300 held by a company for weeks after they have received the returned product, without providing a refund or a proper response, is simply unacceptable.

I strongly recommend staying away from this website. My experience has been extremely frustrating and has completely destroyed my trust in the company.

If you are considering making an expensive purchase from this site, think twice. I would not purchase from them again.

The delivery was on time. I got constant updates

The product is exactly like the site and the delivery was very fast. Excellent!

I ordered a bag from Cettire despite the reviews since the price was simply too good. I'm pleased to report that my experience was pretty smooth, so my gamble was a lucky one.

The single hiccup was shipping. My order qualified for free shipping and it was sent internationally via FedEx. Normally, FedEx delivers to my location very promptly. However I noticed via tracking number that the package was sitting at DORDRECHT NL for days without any indication of what was happening.

I reached out to FedEx to inquire, as well as messaged Cettire Customer Service. FedEx told me that the package was going through export customs, and to contact the sender in order to expedite the process.

Cettire Customer Service, upon me choosing to contact a human, responded within 24 hours. The human representative did seem to be using an AI template to address my concerns, but within 12 hours of receiving that email, my tracking number did show the package began to move. From that point on, delivery was as expected.

Broadly speaking, everything was handled acceptably for me and I received my order within a reasonable timeframe. However you should absolutely keep an eye on your purchases, and be prepared to intervene if necessary.

The prices and product selection are good. However, the somewhat sloppy packaging is a concern.