Cettire Reviews 

Delivery took 3 weeks

From the first moment I placed the order till now that after 12 days I still didn’t receive my order was an awful experience.

I ordered a suede ysl loafer and later upon checking my progress I found colour has changed and was sent a lighter colour,
And I was told to return it on my own expenses.

Shipping was fast and the price was fine

Of the 6 items I ordered, 3 were cancelled by CETTIRE a week after ordering and one has still not shipped over a week and a half later despite an email saying order is confirmed and being prepared for shipping. The 3 items that were cancelled due to “out of stock” are still showing as available on the site. Inventory completely inaccurate and customer service non existent.

Great experience. Everything went smoothly

fast return, reasonable credit.

Poor customer service. I’ve been trying to return an item, but it takes far too long to get a response from customer service.

They ask me how I would like to receive my refund, but then process it differently from what I selected.

In addition, the app does not allow me to schedule a pickup for the item I need to return.

Overall, the return process is unnecessarily complicated, frustrating, and time-consuming.

I ordered two pairs of trousers and split the order into two separate shipments; I ended up paying high taxes on them, and they were delivered in two separate deliveries.

Fast delivery. Very happy with the product (when I got the right size). Returns a faff. Couldnt put 2 return in one box (thereby incurring £40 charge as size for item ran very large). No QR code and for some reason the printed form required wouldn’t print.

I bought a pair of shoes and added two shirts to the order on the fly. The shoes went out of stock, and no one asked if I wanted to swap them for another product. I was made to pay both tax and custom duties on just two shirts, plus $25 for shipping, which made them super expensive and turned this into a really frustrating transaction.

I love the selection, the prices, and navigating the app is simple. I had a gift card with a large amount that I had been unable to use due to a very stressful and heartbreaking situation. It expired because of that, but thankfully, after I explained my situation, they were able to grant me a short term extension so that I wouldn't lose my gift card. That meant a lot to me and has really increased my trust in cettire.

Terrible experience
Other than the order taking 3 weeks to get to me, I returned it
Terrible return process
No one gives me an answer
Everyone says 7 business days have to be passed after receiving the item, and even then, the full amount won’t be refunded but no one tells me how much will be refunded or when
Only order from CETTIRE if you know you won’t return it

Fantastic service easy to deal with. Honest company

I shopped with them many times bc they have great prices. I got many bags which I loved how fast the delivery and presentation was. The customer service is nice too. However, when there is sale, they do cancel your items even if the stock is there. I am assuming the boutique that sells the item doesnt want to sell at a low price. I dropped a star because this time I bought a Canada Goose jacket which is not cheap. It didnt even come in a box just a plastic package. Cheaper clothing doesnt even ship like that. It also didnt come with a jacket hoding bag which I got when I ordered from the official site. Keeping bc it was new and lower pice but sloppy presentation

Great purchase, fast shipping

Your return fees and processing fees are extremely high. I won’t purchase from cettire any longer due to this reason.

The worst customer service team i’ve dealt with. If you guys are going to sell expensive luxury items you need a better customer service team. Communication is always delayed and no resolution is reached. I ordered form this site 2 times within the past month spending nearly $1600 and the same issue happened twice. I tried to communicate about it earlier the 2nd time and didn’t get a response until 5 days after. literally ridiculous.