I ordered several pairs of designer shoes. Some of the shoes did not fit and needed to be returned. I was shocked at the high restocking and return fees. They basically charge you 20% to return item... See more
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I wanted to give more than a 3 as my story had a happy ending due to several conversations with your customer service. I downloaded your app for the additional 10% off and it did not work. The prici... See more
- Great products. Fair prices. - Not enough refund policy communication on front end. I lost $200 on a return. I expected a return fee, lost shipping, and even a restocking fee... but the other h... See more
For the shipping, you require signature to receive the package which cause us lots trouble. Plus, I ordered 4 items, you sent 4 boxes 5 shipments were even more troublesome! Can we have option not to... See more
Company details
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CETTIRE is a global platform dedicated to the best of luxury fashion, offering an extensive selection of womenswear, menswear and kidswear from a diverse range of designer brands including iconic maisons such as Prada, Gucci, Saint Laurent, Balenciaga and Valentino, to the most compelling voices in contemporary fashion and a new generation of emerging designers redefining the boundaries of modern luxury. Fashion is at the core, delivered through a seamless user experience that is enabled and enhanced at every touchpoint by ever-evolving technology.
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3.5
Average
151K reviews
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Fast Shipping
I bought a pair of cropped jeans this time. The shop shipped them to me quickly.
21 September 2026
No response to my request to exchange…
No response to my request to exchange for a different size and too many fees to return. Will not buy from here again.
21 September 2026
I liked that it was always updating of…
I liked that it was always updating of information and fast delivery
21 September 2026
A dent on front panel
I bought a discounted bag with an obvious dent in the front panel. Their solution to this is to return this item. But in that case I would lose the discount price plus pay for a shipping fee if I repurchase it....In the end, they offered 5% off and then 10% off refund for final call. I just don't feel good about this, they should bare their QC fault and exchange it for me instead.
26 September 2026
Extremely disappointing experience
Extremely disappointing experience. I ordered a Giuseppe Zanotti Hoodie, but received a Clubb Short instead. Even though the DHL label explicitly states the hoodie, the warehouse sent the wrong item. Very poor fulfillment accuracy.
21 September 2026
Way overpriced!!!
Way overpriced!!!! I returned this item since it didn’t work and I was charged over $100 on fees!!!!!! I will not be shopping cettire again.
17 September 2026
Received the wrong items
Received the wrong items, all the communications with the customer service is auto-mated, and does not make sense...
21 September 2026
Delivery made on tome thanks
21 September 2026
Professional company
the company help me with a technical issue related to my online order (email misspelled so they help me with correction so I was updated on my order journey). Product beautiful, the shippment was very short, on time, the order recevied without any damage.
21 September 2026
I placed an order couple of times for…
I placed an order couple of times for brunello cucinelli had been rejected and claimed that is out of stocks
21 September 2026
The order only came in a box and…
The order only came in a box and there’s no packaging to the vloth
21 September 2026
excellent excellent
21 September 2026
okay but could have been better experience
good website however Order came without the branding box and i was disappointed .
21 September 2026
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