Generally good experience with them.
14 March 2025
Unprompted review
Reply from Cepheus Ejendomme
Dear Yahaya,
Thank you for your great review. We appreciate you sending us your feedback.
Best regards
CEPHEUS EJENDOMME
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Contact info
Jernbanegade 26, 8900, Randers, Denmark
- 86423622
- Administration@cepheus.dk
- www.cepheus.dk
3.6
Average
89 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
8 November 2022
Unprompted review
Reply from Cepheus Ejendomme
Dear Margaret
Thank you for your great review. We appreciate you sending us your feedback.
Best regards
CEPHEUS EJENDOMME
Great
Lived at cepheus apt 6 years,they were great and very helpful,when I moved out I also got back some money from the deposit.
I highly recommend that company.
George
12 August 2022
Unprompted review
Reply from Cepheus Ejendomme
Dear Georgio
Thank you for your kind review.
We appreciate you taking the time to share your experience with us – and we are glad to hear that you have been satisfied with our company.
We strive to sustain happy and satisfied tenants.
Best regards
CEPHEUS EJENDOMME
7 years living in the same apartment and at the same agency - Cepheus
All I can say about the Cepheus agency, in a few words, are a team of sociable, professional, reliable people, who always come up with optimal solutions to help tenants. I was happy to hear that they will take into account the fact that I lived in the same apartment for 7 years (Sennelsgade 6, 1th), without major damage and in a perfect cleaning (I can´t wait to get back a lot of money from my deposit).
They make me to feel like I am part of Cepheus family, over those 7 years, therefore, I chose to remain a tenant at Cepheus (I moved in a smaller and cozy apartment).
Thank you very much for understanding and support, dear Cepheus !
Sincerely,
Gabriela Jarcu
(the best tenant from the world, right?)
28 December 2021
Unprompted review
A reliable and professional company
The company is very reliable and during my stay in one of its apartments the staff was always cooperative, polite and willing to help and to serve. The apartments are delivered in an excellent situation and the process of renting an apartment is fast and clear as concern the contract and the rules. Moreover, the rental prices are very good. I would recommend Cepheus Ejendomme to anyone, who looks for a nice apartment, without any hesitation.
2 April 2017
Unprompted review
unprofessional company
We lived for one year in an Cepheus appartment. It was all quite okay until we moved out. The painting cost were very high and the invoice for that was obscure. The contact was unprofessional and resulted in that the company just said that they will not answer to my requests to get a proper invoice. We were very disappointed and even have to pay a double amount of heating costs for the last 4 months, from what we were not even there the last month.
6 May 2016
Reply from Cepheus Ejendomme
Kære Gregor
Cepheus Ejendomme har eksisteret siden 1988 og vi har altid haft høje ambitioner om at skabe tryghed for vores mange lejere, blandt andet ved at yde en professionel og seriøs behandling af alle henvendelser. Med næsten 1000 lejemål i Randers, og dermed daglig vært for mere end 2600 mennesker, er det en opgave der forpligtiger, og som vi tager meget alvorligt.
Vi besvarer meget gerne henvendelser fra vores lejere, og har i denne sag også besvaret dine henvendelser. Vi fastholder den tidligere korrespondance, men vi vil her kort ridse sagen op igen.
Du overtog lejligheden den 1. januar 2014. Lejligheden var nyistandsat jf. lejekontraktens § 7 og § 11, pkt. 6.1. Det vil sige, at lejligheden ved overtagelsen var nymalet og rengjort og gulvene var slebet og behandlet. Det er aftalt i lejekontrakten, at lejligheden skulle afleveres i samme stand, som du overtog den i.
Du opsagde lejligheden d. 19. januar 2015 og var herefter frigjort af lejligheden den 1. maj 2015. Vi afholdt fraflyttersyn i lejligheden med din deltagelse den 9. april 2015. Ved dette fraflyttersyn blev lejligheden gennemgået og en flyttesynsrapport blev udarbejdet. Det blev her konstateret, at du havde valgt ikke selv at forestå istandsættelsen og i stedet overlod koordineringen af dette til Cepheus Ejendomme. Bemærk venligst i den forbindelse, at Cepheus Ejendomme ikke tjener på at koordinere istandsættelsesarbejderne.
Når Cepheus Ejendomme koordinerer istandsættelsen, indhenter vi tilbud fra forskellige håndværkere, som afgiver tilbud efter en besigtigelse af lejligheden. Vi vælger herefter det billigste tilbud. Kopi af fakturaerne for det udførte arbejde er fremsendt til dig sammen med flytteopgørelsen. Istandsættelsen af lejligheden på 3 værelser og 89 kvm, beløber sig til: Maling ved malermester Thage W. Nielsen kr. 8.700,00 eks. moms, gulvafslibning ved JC Bygningsrenovering kr. 2.048,00 eks. moms og rengøring ved KC Totalservice kr. 897,75 eks. moms. Hvis du ønsker de enkelte fakturaer mere udspecificeret end de er, kan du, som vi har oplyst dig om tidligere, altid rette henvendelse til de enkelte håndværkere da det er den enkelte håndværkervirksomhed, der selv har udarbejdet fakturaen på baggrund af det afgivne tilbud.
I forbindelse med det netop fremsendte varmeregnskab, har du modtaget en efterbetaling på kr. 2.920,60 incl. moms. Når man bor i en lejlighed, betaler man et aconto beløb for varme hver måned. Man betaler det samme beløb både i vintermånederne, såvel som i de varme sommermåneder hvor man jo ofte slukker helt for varmen i sin lejlighed. I det varmeregnskab, som du har modtaget for ganske kort tid siden, er du blevet afregnet for perioden januar 2015 til og med april 2015, hvilket er kolde måneder, hvor der er tændt for varmen. Det er derfor ikke ualmindeligt, at en regning for disse måneder godt kan overstige aconto indbetalingerne, da det jo normalt vil udligne sig hvis man også bor i lejligheden i sommermånederne. Har du flere spørgsmål til varmeregnskabet, kan du altid kontakte Ista – og kontaktoplysningerne finder du på bagsiden af din varmeopgørelse.
På baggrund af ovenstående finder vi ingen fejl i din sagsbehandling, men har du flere spørgsmål er du selvfølgelig altid velkommen til at ringe til os eller besøge os på kontoret i vores åbningstid alle hverdage fra kl 9 til kl. 15.
Med venlig hilsen
CEPHEUS EJENDOMME
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.