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CEL Solicitors Reviews 

11,548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and understanding, making them feel at ease. People consistently highlight excellent customer service, noting the patience and empathy shown by representatives. The overall service is described as efficient and reassuring, with many appreciating clear explanations and quick action on their claims. However, some customers also noted issues with communication. A few mentioned that case handlers were sometimes unresponsive to calls and emails. There were also instances where documents were not passed on, requiring customers to resubmit information, and some felt a lack of follow-up on their cases.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about initial contact, with many praising the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, h... See more

Company replied

Rated 5 out of 5 stars

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting h... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
Learn More

Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,548)

1,475 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot thank Faye Hornby enough for…

I cannot thank Faye Hornby enough for her support and professionalism throughout my case. From our very first conversation, she was approachable, understanding, and incredibly knowledgeable. She took the time to explain everything clearly, kept me informed at every stage, and always responded promptly to any questions I had.

What stood out most was her compassion and genuine care. She made a difficult and stressful situation much easier to manage and gave me confidence throughout the process. Her expertise, attention to detail, and commitment to achieving the best possible outcome were evident from start to finish.

I would highly recommend Faye Hornby to anyone seeking legal assistance. She is professional, trustworthy, supportive, and truly dedicated to her clients. Thank you for all your hard work and exceptional service.

19 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your wonderful feedback. We’re delighted to hear that Faye provided the support, guidance, and professionalism you needed throughout your case. She is dedicated to ensuring her clients feel informed and supported every step of the way, and your kind words will mean a great deal to her. Thank you for placing your trust in us, and we wish you all the very best for the future.

Rated 5 out of 5 stars

CEL Solicitors helped me reclaim my…

CEL Solicitors helped me reclaim my rent deposit claim after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback and for your great recommendation.

Rated 5 out of 5 stars

Accident at work …

I contacted CEL Solicitors today about an accident I had at work which wasn’t my fault. I spoke with Paul Carson. He took the time to listen to what happened to me and was very helpful.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Callul was very helpful and explained…

Callul was very helpful and explained everything clearly.

He reassured me.of the company's support and made me feel very comfortable.

He was kind and considerate and very caring.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate the kind words you have said about Callum.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Chaunteau Twort at CEL Solicitors. She was very professional, approachable and always willing to help with any questions or difficulties I had. Her support made a difficult situation much easier to deal with. I would highly recommend Chaunteau Twort and CEL Solicitors.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Chaunteau and the wider team.

Rated 5 out of 5 stars

Callum Williams was fantastic on call…

Callum Williams was fantastic on call and very assuring that claims back due to scams was something the company was very successful in. Heard me out, took all the information in and infact also explained very clearly what they would do and timelines. Keep it up!

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind words, it is great to know that you were pleased with the service provided by Callum.

Rated 5 out of 5 stars

Matthew was extremely patient and very helpful

Matthew was extremely patient and very helpful with getting all the details recorded and then helping me to sign the agreement with CEL - I would recommend him very highly to work with people as he is non-judgmental too.

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Matthew, we will be sure to share your kind feedback with him and the wider team.

Rated 5 out of 5 stars

The process of registering my claim was…

The process of registering my claim was straightforward and excellently managed by Mark Twist. He gave me lots of reassurance.

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, we will pass your kind words to him.

Rated 5 out of 5 stars

I had a phone call from Paul Carson

I had a phone call from Paul Carson, he took my details , was very friendly and told me somebody would be in touch in a few days, I must say he was very courteous and the speaker computer was excellent aswell, not the usual rubbish !

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will pass your lovely words to Paul and the wider team.

Rated 5 out of 5 stars

Very understanding and considerate.

I made the decision to contact CEL Solicitors, It is not an easy thing to do however my contact was Paul Carson. Paul was very helpful , considerate, and understanding which made t easy to go through the process and answer questions and details.

16 June 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Paul, we really appreciate it. We will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

CEL Solicitors - Callum Wilson

I contacted First4Lawyers, regarding a claim, who transferred me to Callum Wilson of CEL Solicitors.
He explained proceedings perfectly and left me smiling

16 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum, we will be sure to share your kind words with him.

Rated 5 out of 5 stars

Callum Williams provided outstanding…

Callum Williams provided outstanding support during the call. He listened carefully, explained everything clearly, and demonstrated a high level of professionalism. Highly recommended.

15 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

Spoke to bev

Spoke to bev, very helpful great service

15 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we will pass your kind words to Beverly.

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