Cell2Get Inc Reviews 

626
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process straightforward and appreciate the fast delivery times for their purchases. Many buyers also note that the devices consistently match their online descriptions and offer very good value for the money spent. Some reviewers were not happy with receiving incorrect items, wrong colors, or missing accessories upon arrival. People also mentioned encountering significant difficulties when dealing with customer service and facing unexpected repair costs for defective products. Others experienced long shipping delays and issues regarding phone locking or compatibility with their mobile network providers.

What people talk about most

Product

Users describe ambiguous interactions with product, while many customers praise the quick shipping and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers praise helpful and... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers praise the quick shipping,... See more

Delivery service

People report ambiguous experiences with delivery service as some consumers praise fast shipping and quick... See more

Price

Reviewers highlight ambiguous aspects of price, as some consumers praised unbeatable pricing and simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product as described brand new but shipping took longer then expected also did not come with SIM card so I spoke with them they advise me SIM card is not included with unlocked phones so I conta... See more

Rated 4 out of 5 stars

Phone arrived missing charger but company made it right I called them and they overnight the charger. The phone work now placed another order from tbem for the same kyoucera e4811 phone.

Rated 4 out of 5 stars

Four stars mostly for delivery and phone condition, minus a star for sending wrong item. They sent the phone out quickly, and it's in great condition. They even called first to confirm my provider wou... See more

Rated 5 out of 5 stars

I had a fantastic experience at Cell 2 Get. If you’re looking for a new or refurbished phone without being tied down to a carrier contract, this is the place to go. Their selection of unlocked pho... See more


Company details

  1. Cell Phone Store
  2. also in
  3. Electronics Store

Written by the company

Cell2Get – Serving You Since 2005 Cell2Get has been a trusted source for affordable unlocked cell phones, accessories, and wireless devices since 2005. We offer competitive pricing on both new and refurbished phones—often lower than what major carriers charge.


Contact info

3.3

Average

TrustScore 3.5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(626)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service!!

I had an issue with a phone I ordered and received. I contacted Melvin and he corrected the problem right away and made it right. I was skeptical dealing with an online vendor, but you can rest assured that Cell2Get is legitimate, and that the customer service is exceptional. Thanks, Melvin!

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! Had a phone come to me on time but sadly it wasn't with the right memory that I ordered initially, I called them up and put a request to exchange it, they were extremely quick with that entire process, and my phone now works perfectly and I am extremely satisfied with what I ordered.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

So far so good can't complain

So far so good can't complain. Made my 2nd purchase through them for a galaxy note 10 plus, it came in brand new just not in original packaging as expected for a phone this age, but regardless its still new with a full 1 year manufacturer warranty. Shipping just like my last order was as expected with the method I selected, and their prices are fair to whats out there on the market. I will be glad to make another purchase with them again in the future.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Have just recently received my order…

Have just recently received my order and all I can say is that I'm happy, purchasing on their website was easy, prices are fair and shipping rates are reasonable. Got my product just as I thought it would and I would gladly buy again from them.

21 September 2023
Unprompted review
Rated 1 out of 5 stars

Definitely a scam or close to a scam

Definitely a scam or close to a scam. Orderd a phone. A guy keeps answering, then he connects you to customer service, but that department is closed Friday and Monday. The customer service voice message is, they are busy with other customers, will return you call. Can't create an account, guess it ia a bug in the their website. VERY SHADY Totally scam.

22 September 2023
Rated 5 out of 5 stars

Throught all my time buying from them I…

Throught all my time buying from them I never had one single issue. They have always given me top notch customer service even throughout the weekend via email support. Products come as advertised and I'm happy with every purchase I made with them

5 July 2023
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing an LG v60 from Cell2get, and I must say, I am thoroughly impressed. From the moment I placed my order to the prompt delivery, Cell2get provided a seamless and satisfactory experience. The phone itself is everything I expected and more - sleek design, impressive features, and exceptional performance. As someone who values quality products and reliable service, Cell2get has definitely won me over as a loyal customer. If you're in the market for a new phone, look no further than Cell2get - they truly deliver on their promises!

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Honestly never had an issue with them…

Honestly never had an issue with them from the get go! Had placed an order with them just recently on the 5/8, for a Google pixel 6A. It arrived but sadly it wouldn't connect to my wifi or my sim card, figured there was an issue with the device. But luckily I was within the return window, and they quickly responded to my return request and sent me a label to send back the phone for an exchange. This entire thing took 3 days and it was quick, gladly now I have a phone that I'm extremely happy with and I must mention that their representatives were all extremely nice and helpful. 5 star all that board!!! 10/10 experience.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Throught all my time buying from them I…

Throught all my time buying from them I never had one single issue. They have always given me top notch customer service even throughout the weekend via email support. Products come as advertised and I'm happy with every purchase I made with them.

9 February 2023
Unprompted review
Rated 1 out of 5 stars

Bait and Switch

I placed an order for an unlocked phone and was sent a network-locked unit. CSR offered a refund, but I still have to pay to return the unit. The Device was also refurbished, but that wasn't mentioned in the sales listing anywhere. Order 91259

10 February 2023
Unprompted review
Rated 1 out of 5 stars

restocking fee scam

The company sent me a verizon phone without advertising that the phone was a verizon phone. Their customer service said their email said the phone was Visible so "go fornicate yourself." Only he used a shorter word beginning with f.

16 January 2023
Unprompted review
Rated 4 out of 5 stars

Best company that I've ever had the…

Best company that I've ever had the pleasure to deal with. I had placed an order for a phone and fortunately they initially sent me the wrong phone but after contacting their customers service and filing a return request on the website for a exchange, the process was quick and painless and within the same week I received the phone I wanted :)

19 October 2022
Unprompted review

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