CELEB THREADS Reviews 

165
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Ordered an outfit didn’t fit returned chased and heard nothing no communication and no refund or gift credit - AVOID!!!

Rated 5 out of 5 stars

Absolutely loved my order!! Such good quality and price, plus the packaging was super cute and the added sweets really made my day! Package came 2 days after ordering, even with standard delivery so s... See more

Rated 5 out of 5 stars

Honestly so pleased with the service. I was reassured with three emails in the past 24 hours regarding my order confirmation, shipping and an email from Hayley saying it was on its way! I was nervous... See more

Company replied

Rated 1 out of 5 stars

Quality of jackets fur is cheap. Photos are deceiving. Website says you can’t return items?!?! It’s law you need to allow a customer to return something bought online as who knows what’s gonna arriv... See more

Company replied

Company details

  1. Women's Clothing Store

Information provided by various external sources

Keep your style game strong with the freshest threads landing daily.


Contact info

3.0

Average

TrustScore 3 out of 5

165 reviews

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1-star

No recent history of asking for reviews

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3.0

All reviews

(165)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Quality of jackets fur is cheap

Quality of jackets fur is cheap. Photos are deceiving. Website says you can’t return items?!?! It’s law you need to allow a customer to return something bought online as who knows what’s gonna arrive!
I tried numerous times to contact to get support with a return but no response yet.
Still waiting.

1 October 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Hello and good morning,

Thank you for your message.

I believe this has been resolved?

Best, Celeb Threads x

Rated 5 out of 5 stars

Hi fast delivery very happy with the…

Hi fast delivery very happy with the pink demin Kylie coat didnt even realise it was versatile you can take the furr off and on as u please if could leave picture I would

21 September 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you, love Celeb Threads xxx

Rated 5 out of 5 stars

Exchange of defective item

customer care service response is slow but Great stuff they have.

7 September 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you, love Celeb Threads xxx

Rated 1 out of 5 stars

Absolutely awful!! DO NOT BUY FROM THESE SILLY PEOPLE!!!

I’d give no stars if i could!! does anyone know how to get hold of these silly people behind this business!! they are awful they do not respond your emails i am wanting to return my items as they are very very S h * T quality nothing like described!! does anybody know how??? they need reporting and taken down! so angry

6 September 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Hello and good evening.
I am sorry to hear this. I can not see an email from yourself. Would you mind resending to hello@celebthreadsthelabel.com and I will pick this up now for you.
Thank you. x

Rated 1 out of 5 stars

Really disappointed with my purchase…

Really disappointed with my purchase only 1 out of 4 items as described. The others were poor quality and I am still awaiting a reply on returning them. The site says no refunds given. May not even get a store credit. Still awaiting a reply to two emails sent. Really disappointed and a waste of money!

5 September 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Hello and good evening.
I am sorry to hear this. I can not see an email from yourself. Would you mind resending to hello@celebthreadsthelabel.com and I will pick this up now for you.
Thank you. x

Rated 5 out of 5 stars

I needed a thick hair band for my new…

I needed a thick hair band for my new haircut. I have naturally curly hair which I have had cut short after 20 years and an acrimonious divorce. I love it. That is my hair, my new life, and my pink hair band. Perfect.

3 September 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 1 out of 5 stars

Delayed Delivery

I've paid for next day delivery and my order still hasn't come yet, it has been over a week now. I'm really disappointed that this is happened as I wanted to use my item today😭.

15 August 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Hello and good morning,
I have looked into this and can see it was dispatched by ourselves on time. I am sorry to see the currier took longer than expected to deliver this to you. Unfortunately once it has been collected by the currier we have no control. I have arranged for a refund for your postage on this.

Rated 1 out of 5 stars

my bag turned out bluey/purple

my bag turned out bluey/purple, when its supposed to be black like the other one i have. Not happy.

14 August 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Hello and good evening.
I am sorry to hear this. Could you please email hello@celebthreadsthelabel.com and I will get this resolved now for you.
Thank you. x

Rated 5 out of 5 stars

Next day delivery and amazing quality!

Honestly so pleased with the service. I was reassured with three emails in the past 24 hours regarding my order confirmation, shipping and an email from Hayley saying it was on its way! I was nervous to order my small Kiki black Un Voyage Graffiti bag since I'd seen so many negative reviews about slow delivery and even people not receiving items at all! I ordered my bag yesterday with next day delivery and it arrived this morning at 10am! Very fast delivery and I'm so happy with my bag the quality is amazing. Thank you so much to celeb threads I will definitely order from you again xx

11 August 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Will be back!

clothes came in good time! great condition and appear as on images. Can’t wait to wear it out!

10 August 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 2 out of 5 stars

I havent had a confirmation email to…

I havent had a confirmation email to confirm my order but money has been taken from my account still?

5 August 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Hello and good morning,

Thank you for your message. I can see this was delivered a date later than expected and I have arranged a refund for your postage on this.

Rated 5 out of 5 stars

Beautiful

Beautiful! So close to the real thing!

8 July 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Lovley condition!

Lovley condition,, third time I’ve bought from you. Very Pleased !! Not long to wait either!!! Xxxx

5 June 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 2 out of 5 stars

no customer service

clothes arrived quickly which was good but the sizes was way bigger than the size I thought I was buying I tried to contact regarding this on a few occasions and got no response so I'm going to take it further at this point. I wouldn't use them again.

28 May 2020
Rated 2 out of 5 stars

Customer service is appalling

Customer service is appalling.
I order a bag via next day delivery and paid £3.95 for delivery.
The bag was dispatched on Monday but didn’t arrive until the following Saturday!
Email twice during that time.. no response! Asked for a refund of the £3.95 I spent on next day delivery. No response.

The bag is cheap quality but for £25 what do you expect so I can’t really complain about that. However I will 100% not be buying from CelebThreads again!

18 May 2020

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