I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
Company replied
Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service and…
Excellent customer service and aftercare, and a speedy service. Highly recommended .(Chris A, Director of Gorilla Lifting and Safety training)
4 August 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Chris,
Thank you so for the for the fantastic 5-star review! ⭐⭐⭐⭐⭐ It’s great to hear that you were impressed with our customer service, 💁🏻♀️aftercare and speedy service. 🚚💨
We really appreciate the recommendation and hope to welcome you back again in the future.
Have a lovely bank holiday weekend.
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi David,
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re really pleased to hear your order arrived promptly, was well packed and that you were happy with the product and value.
We really appreciate you taking the time to share your experience, and we hope to see you again soon! 😊
Enjoy the bank holiday weekend.
Best wishes,
Lisa & the CTUK Team
Always a quick and efficient service
Always a quick and efficient service
Never a problem they can’t solve
17 August 2026
Reply from Ceiling Tiles UK
Hi David,
Thank you so much for the fabulous 5 stars! ⭐⭐⭐⭐⭐
Quick, efficient and able to solve every problem… we’re starting to sound suspiciously like superheroes! 🦸♂️😂
It’s fantastic to hear you can rely on us to get things sorted without the fuss. 💁🏻♀️ We’ll keep doing what we do best — solving problems and keeping ceilings looking good! 👌🏻
Thanks again for the lovely review! 💙
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Mark,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear you were so pleased with your experience. It’s great to know we got it right from start to finish! 💁🏻♀️
We really appreciate your support and hope to help you again in the future. 💙
Best wishes,
Lisa & the CTUK Team
We required some ceiling panels
We required some ceiling panels , Ceiling Tiles were helpful and professional with every step up to delivery , kept me informed along the journey , they also helped with a problem we had with fantastic customer service and appreciation of our problem they helped us resolve quickly and efficiently
18 August 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Dale,
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the service you received throughout your order journey. 😊
Tara will be especially pleased to know that her support, communication, and dedication helped make the process smooth from start to finish. We're also glad that she was able to assist in resolving the issue quickly and efficiently, ensuring everything was sorted with minimal disruption. 💪✨
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to Tara. Thank you for choosing Ceiling Tiles UK, and we look forward to helping you again in the future! 🏠🙌
Kind regards,
Sabina & the CTUK Team
Easily design yourself from website info
On my initial phone enquiry about your various grid parts - I was told the best way was for them to quote based on my requirements and measurements. This produced a price of £394 + Vat - which would have killed the project.
From your website - I designed and costed for myself. This resulted in my order at £153 +Vat.
Now fully installed by me as a DIY job - I am fully satisfied with it. I would encourage other able DIY small projects to do similar and not to be put off by initial quotations
11 August 2026
Reply from Ceiling Tiles UK
Hi Philip,
Thank you for taking the time to leave your lovely 4 ⭐⭐⭐⭐ review and share your experience.
We're delighted to hear that you were able to use the information on our website to design a solution that worked well for your project and budget, and that the installation was a success. 🛠️✨
The initial quotation was based on a premium non-corrosive grid system, which is designed for projects requiring additional protection and durability in specific environments. As a result, this option is priced higher than our standard grid range. 📋
The system you ultimately selected was our standard grid, which offers excellent value and I'm happy it was the right choice for your project 😊
We really appreciate your feedback and thank you once again for choosing Ceiling Tiles UK 😊
Kindest Regards,
Sabina & the CTUK Team
Ceiling Tiles UK were extremely helpful…
Ceiling Tiles UK were extremely helpful in solving our delivery problems and keeping us up to date with delivery times etc. The quality of the products was very good and the ordering process was easy. Their advisors are to be commended for their great customer care and following up to make sure our delivery had gone to plan . Would wholeheartedly recommend.
7 August 2026
Reply from Ceiling Tiles UK
Hi Janet,
Thank you so much for your brilliant 5 star review! 🌟
We're delighted to hear that our team was able to help overcome the delivery challenges and keep you fully updated throughout the process. 🚚📦 Providing excellent customer service and clear communication is something we take great pride in, so your feedback means a lot to us.
It's wonderful to know that you were pleased with the quality of our products and found the ordering process simple and straightforward. ⭐ Your kind comments about our advisors and their follow-up care will certainly be shared with the team. They'll be thrilled to hear them! 👏💙
Thank you for your lovely recommendation. 🙌 We truly appreciate your support and look forward to assisting you again with any future projects or requirements. 😊
Kind regards,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Good Afternoon,
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our website easy to use, our prices competitive, and our delivery service quick and efficient. 🚚✨
Your kind feedback means a lot to our team and motivates us to continue providing the best possible service. If you ever need assistance finding the right products, matching items to your requirements, or simply have a question, our friendly sales team is always happy to help. 💬
You can also contact us via WhatsApp 📱 for fast and convenient support, and we'll get back to you as quickly as possible.
Thank you for choosing us, and we look forward to serving you again soon! 🌟
Best Wishes,
Sabina & the CTUK Team
It is so easy to order a complete set…
It is so easy to order a complete set with frame and tiles, there are adequate materials to complete the ceiling. All arrived quickly, well packaged and undamaged. Customer services were excellent, rang to check everything arrived safely. Will definitely use them again when the need arrises.
11 August 2026
Unprompted review
Reply from Ceiling Tiles UK
Good morning,
Thank you so much for your fantastic 5⭐⭐⭐⭐⭐ review! 😊
We’re delighted to hear how easy you found it to order a complete ceiling kit with the frame and tiles, and that you had everything you needed to complete your ceiling. 📦👷🏻♂️ It’s also great to hear everything arrived quickly, safely and well packaged! ✨
We’re especially pleased that you were happy with our customer service 💁🏻♀️and appreciated the courtesy call to make sure everything had arrived safely - we always like to make sure our customers are completely happy! 💙
Thank you for choosing Ceiling Tiles UK, and we’ll look forward to helping you again when the need arises! 🙌
Best wishes,
Lisa & the CTUK Team
Great and reliable service
The service provided by Ceiling Tiles UK is faultless. From placing the order to the swift delivery and a courtesy call today from Megan, to ensure all was well with the latest order, you just can't complain. A friendly and efficient service.
10 August 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Steven,
Thank you so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
It’s brilliant to hear that you’ve found our service friendly, efficient and faultless from start to finish. We’re especially pleased that Megan’s courtesy call was appreciated. 💁🏻♀️ We always like to make sure everything has arrived safely and that you’re happy with your order.
Thank you for choosing Ceiling Tiles UK and for taking the time to share such lovely feedback. We really appreciate it! 😊
We look forward to working with you again in the future. 🩵
Best wishes,
Lisa & the CTUK Team
Specific date for delivery requested…
Specific date for delivery requested and turned up as arranged. Thank You
3 August 2026
Reply from Ceiling Tiles UK
Hi Steve,
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your delivery arrived on your requested date and that everything went according to plan. 🚚📦
Providing reliable service and accommodating our customers delivery requirements is always our goal, so it's great to know we met your expectations. 😊
Thank you for choosing Ceiling Tiles UK. We truly appreciate your support and look forward to assisting you again in the future! 🙏✨
Best wishes,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Gary,
Thank you for your lovely 5 star review! ⭐⭐⭐⭐
We're so pleased to hear you were happy with the prompt delivery and appreciated the updates throughout the process. 🚚📦
Keeping our customers informed every step of the way is something we take pride in. 😊
If you ever need assistance in the future, whether it's finding the right product, matching items, or sourcing something specific, our knowledgeable Sales Team will be happy to help with your requirements. 💬 We also offer support via WhatsApp, making it even easier to get in touch, and we'll respond as quickly as possible. 📱
Thank you for choosing us, and we look forward to helping you again in the near future.
Best Wishes,
Sabina & the CTUK Team
Professional operation
Simple - telephone conversation with professionals made such a difference
Delivered when promised
DPD could have been better - dumping a parcel in a an office reception, no signature - parcel lucky to find me!
30 July 2026
Reply from Ceiling Tiles UK
Hi Brian,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found the process simple and that speaking with our team made such a positive difference. 😊 It's also great to know we delivered everything as promised. That's exactly the service we strive to provide. 🚚✨
We really appreciate your feedback about the DPD delivery. We're sorry to hear the parcel was left without a signature, and we're glad it still made its way to you. 📦 We'll certainly take your comments on board as we continue working with our delivery partners to improve the experience.
Thank you again for your support, we really appreciate it! 💙
Kindest Regards,
Sabina & The CTUK Team
Good product
Good product. Delivery great - driver placed items out of the way and safely.
22 July 2026
Reply from Ceiling Tiles UK
Hi Glen,
Thank you so much for taking the time to leave us abrilliant 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear you're happy with the product and that your delivery went smoothly. 🚚💨It's great to know the driver took the extra care to leave everything safely and out of the way too. 📦
We really appreciate your feedback and hope to be able to help you again in the future! 😊
Best wishes,
Lisa & The CTUK Team
We have used Ceiling Tiles UK for many…
We have used Ceiling Tiles UK for many Building projects; great service; everything arrives on time or ahead of schedule. Can't fault them.
31 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Andrew,
Thank you so much for your continued support and for taking the time to leave us a fantastic review! ⭐⭐⭐⭐⭐
It means a lot to know you've trusted us across so many projects. 👷🏼♂️ We're delighted to hear that our service and deliveries have consistently met your expectations. 💁🏻♀️
We really appreciate your loyalty and look forward to helping you with many more projects in the future! ✨
All the best,
Lisa & the CTUK TEam
We can all learn from this
From quote (Lorraine) to placing the order, email detailing product and specification. Acknowledging the order very quickly and an email showing POD and advising that goods were delivered in good condition.
So very efficient!!
29 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Tom,
Thank you so much for taking the time to leave us such a fantastic 5 star review! ⭐⭐⭐⭐⭐
We're so pleased to hear that you found the whole process smooth and efficient, from your initial quote with Lorraine right through to delivery. 🚚💨
Keeping our customers updated every step of the way is something we really pride ourselves on, so it's great to know our emails and delivery updates were helpful.
I'll be sure to pass your lovely comments on to Lorraine – she'll be delighted! 💁🏼♀️
Thank you again for choosing Ceiling Tiles UK. We really appreciate your support and hope to help you again in the future! 😊
Best wishes,
Lisa & the CTUK Team
EXCELLENT DELIVERY AND PRODUCT
16 July 2026
Reply from Ceiling Tiles UK
Hi Frank,
Thanks so much for the brilliant 5 Star review!! ⭐⭐⭐⭐⭐
Its great to know that not only were you were pleased with your install 🔧 but they arrived quickly for you too! 🚚💨
Many thanks for chosing Ceiling Tiles UK - We hope to work with you again on another project. 🫶🏻
Best wishes,
Lisa & the CTUK Team
I was really happy with the customer…
I was really happy with the customer service provided by Sabina. We had an issue with the delivery of our items and she worked hard to get it resolved in a timely manner. Thank you
20 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Naome,
Thank you so much for your kind words and for your lovely 5 ⭐⭐⭐⭐⭐ review! 🤗
I am so pleased that I was able to help get everything sorted for you. I know how frustrating delivery issues can be, so it was important to me to make sure everything was resolved as quickly as possible. 💗🕰️
It truly means a lot that you took the time to share your experience and recognize my efforts. Thank you again for your patience throughout the process, and I hope you enjoy your items! 😊🌟
Wishing you all the best,
Sabina & the CTUK Team!
Excellent quick delivery and customer…
Excellent quick delivery and customer service. Great quality product.
14 July 2026
Reply from Ceiling Tiles UK
Hi Simon,
Thank you so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear you were happy with our quick delivery, customer service, and the quality of the product you have purchased.😊
Your kind words mean a lot to our team and motivate us to keep delivering the best experience possible. 💙
We truly appreciate your support and look forward to serving you again in the near future! 🚚✨
Best Wishes,
Sabina & the CTUK Team
Great Service
We had been struggling to get our subcontractor to commit to a start date on site. It was becoming critically urgent so we had to come up with a Plan B. We subsequently ordered materials from Ceiling Tiles UK and hired agency ceiling fixers. The ceiling material arrived the next day, all as promised and in good order. We had to top the order up which also arrived the following day. The ceilings are now complete, look great and the panic is over...Thank you for a splendid service!
14 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Good Afternoon,
Thank you so much for your brilliant 5-star review! ⭐⭐⭐⭐⭐
We are so pleased we could help when time was critical and we could get everything to you quickly. 🚚💨
It's great to hear your project was completed successfully and that the ceilings look fantastic! 😎✨
Thank you for choosing Ceiling Tiles UK. We truly appreciate your support and look forward to helping with your next project. 🫱🏼🫲🏼🪛
Kind Regards,
Sabina & the CTUK Team
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