I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
Company replied
The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
Company replied
Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slight issues with the delivery and…
Slight issues with the delivery and some damaged tiles but AMAZING support from Ceiling Tiles UK.
It’s rare to come across a company that genuinely cares about its customers and does what it promises (& more)
Highly recommend.
16 October 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Barbara,
Thank you so much for your lovely ⭐️⭐️⭐️⭐️⭐️ review!
We’re really sorry to hear there were some issues, but we’re delighted our brilliant team could turn things around for you
We always aim to go the extra mile, so it means a lot to know you felt genuinely looked after.
Thank you for the recommendation - we truly appreciate it! 🙌
If you ever need anything else, we’re always here to help. 🦋
Best wishes,
Lisa & the CTUK Team
First order for us
First order for us & all good with email confirmation & delivery updates & delivery was well received & packaged
17 November 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Graham,
Thank you so much for your ⭐️⭐️⭐️⭐️⭐️ review!
We are really pleased to hear your first order went smoothly and that your fire rated 🔥suspended ceiling kit arrived well packaged and on time. 🚚💨
If you need any help with installation or future orders, we're always here to support you. ☎️
Thanks again for choosing Ceiling Tiles UK 🙌 and we hope to work with you again in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Good website to find the correct tile…
Good website to find the correct tile needed, fast delivery
29 October 2025
Reply from Ceiling Tiles UK
Hi Stanley,
Thank you so much for your review! 😊⭐⭐⭐⭐⭐
We're glad our website 💻 made it easy to find the right tile and that delivery was nice and quick.
Hope everything goes well with your project! 👷♀️✨
Kind regards,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi James,
Thank you so much for your great 5 star ⭐⭐⭐⭐⭐ review!
We're really glad you were happy with your choice and the speedy delivery. 🚚💨
We look forward to working with you again in the future.
Best wishes,
Lisa & the CTUK Team
Good product well freceived
The ceiling tiles were received in perfect condition and the communication before delivery was accurate and appreciated. The ordering process was simple and straightforward.
5 November 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Iain,
Thank you so much for taking the time to leave us this lovely review! ⭐⭐⭐⭐⭐
We're really pleased to hear that your ceiling tiles arrived safely and that you found the ordering and delivery process smooth and straightforward. 👍
The team really appreciates your feedback, and we hope you’ll think of us again for any future projects. 🛠️👷
Thanks again for choosing Ceiling Tiles UK! 💚
Best wishes,
Lisa & the CTUK Team.
Great supplier
Great, easy to use website with clear instructions good communication after the order and prompt delivery.
30 October 2025
Reply from Ceiling Tiles UK
Hi Russell,
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review! 😊
We're really glad to hear you found our website easy to use and were happy with the communication and quick delivery 🚚💨 of your fire rated suspended ceiling kit. 🔥
We truly appreciate you taking the time to share your experience 🧡 and hope to work with you again soon!
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Sam,
Thank you so much for your lovely ⭐⭐⭐⭐⭐ review and for ordering with us again! 💻
We’re thrilled to hear you’re happy with both your items along with our service.
Your continued support means the world 🌍to us and we hope to welcome you back in the future.
Best wishes,
Lisa & the CTUK Team
Excellent Service
Needed replacement tiles quickly. I was able to input the code, find them and order them to arrive on my chosen day. Quick, easy, efficient and a competitive price. Would recommend.
28 October 2025
Reply from Ceiling Tiles UK
Hi Michelle,
Thank you so much for your amazin 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear you found it quick and easy to order your replacement tiles. 🚚💨
ItsGreat to know everything arrived just when you needed it! 💪
We really appreciate your recommendation 🙌 and look forward to working with you again soon. 😊
All the best,
Lisa & the CTUK Team
Easy to identify which tile I needed by…
Easy to identify which tile I needed by the information on the web site, ordered them and they arrived on time, kept informed each step of the process.
27 October 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Gordon,
Thank you so much for your ⭐⭐⭐⭐⭐ review and for choosing us again! 🙌
We're thrilled to hear the ordering process for your Zentia Fission FT boards was smooth and that everything arrived on time. 🚚💨
We really appreciate your continued trust and support.💛
We hope to work with you again soon! 😊
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Ben,
Thank you so much for your kind 5 ⭐⭐⭐⭐⭐ review!
We pride ourselves on our customer services so we're really glad to hear you found our service helpful. 😊
Your feedback means a lot to us, and we truly appreciate your support. 👩🏻💼
We look forward to welcoming you back in the future!
All the best,
Lisa & the CTUK Team
Used these suppliers for some years
Used these suppliers for some years. Great stock range, easy to order, quick deliveries.
15 October 2025
Reply from Ceiling Tiles UK
Hi Paul,
Thank you so much for your lovely 5 Star ⭐⭐⭐⭐⭐ review!
We really appreciate your continued support over the years 🙏 It’s great to hear you’re happy with our stock range, easy ordering, and speedy deliveries 🚚💨
Thanks for choosing Ceiling Tiles UK.
Best wishes,
Lisa & the CTUK Team
Good product
Good product , great price and kept me informed of the delivery which is helpful
13 October 2025
Reply from Ceiling Tiles UK
Hello Paul 👋
Thank you for your 5 ⭐⭐⭐⭐⭐ star review!
We’re so pleased you were happy with the high quality of the product 💎 which we always aim to competitively price! 💸 I can see we kept updated throughout your delivery 🚚💨 It’s great to hear you were happy with the excellent experience you had with us! 😇
Thank you for your order and leaving us this review! ✨
Best wishes,
Stephanie & the CTUK Team
5 stars !
Happy to give 5 stars to Ceiling tiles UK
Helped identify the parts I needed and dispatched same day !
7 October 2025
Reply from Ceiling Tiles UK
Hello Paul 👋
It’s wonderful to read your 5 ⭐⭐⭐⭐⭐ star review!
It’s great to hear we could identify the parts you needed for your ceiling 🔍 and dispatch the goods for speedy delivery 🚚💨 We know how time-sensitive ceiling installation can be, so it’s great you feel you can rate our service 5 stars! 💪
Thank you for taking the time to leave us this review and we look forward to working with you again! 💕
Best wishes,
Stephanie & the CTUK Team
Reply from Ceiling Tiles UK
Hi Mr Ahmed,
Many thanks for your ⭐⭐⭐⭐⭐ review!
I can see you placed your order online, 💻 so it’s great to know you found our website easy to use and that your Zentia Aruba Ceiling Tiles arrived on time. ⏳
We really appreciate your custom and are delighted you’re happy with our speedy delivery service. 🚚💨
Thanks again, and we hope to work with you again in the future.
Best wishes,
Lisa & the CTUK Team
Ease of ordering speedy delivery
Ease of ordering speedy delivery
Carriage charges a bit steep but arrived safely
7 October 2025
Reply from Ceiling Tiles UK
Hello David 👋
Thank you for your 5 ⭐⭐⭐⭐⭐ star review!
We’re so pleased you found the ordering process easy and straight forward 🧑💻 with speedy delivery on your order 🚚💨 We appreciate your comment regarding the carriage charges – this is an industry standard based on bulkier items 📦 but we’re pleased your order arrived safely👍
Thank you for taking the time to leave us this review, we truly value your feedback 😇
Best wishes,
Stephanie & the CTUK Team
Brightened up our boutique
We ordered the tiles for our new boutique. They make the shop look so much brighter. Love the fact that they are also wipeable.
Excellent service.
10 October 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Hazel,
Thank you so much for your lovely 5 star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that the Elevate EasyCare tiles have brightened up your new boutique 👗 and that you’re happy with the, wipeable finish. 🧽
It’s great to know you were pleased with our service too.
Wishing you every success with your new shop! ✨
Thanks again,
Lisa & the CTUK Team
Excellent service
Excellent service, very helpful in processing the order.
15 October 2025
Unprompted review
Reply from Ceiling Tiles UK
Hello John 👋
Thank you for your 5 ⭐⭐⭐⭐⭐ star review!
It’s so great you were able to experience our excellent customer service! 💕 I can see we continued to keep you updated with your order, and checked that everything was delivered okay ☺️ We will continue to keep you updated with your most recent order too⌚
Thank you for taking the time to leave us this review, we look forward to continuing to work with you! 🌻
Best wishes,
Stephanie & the CTUK Team
There was a nice tiles
There was a nice tiles. I would like to earn it was easy to fit.
3 October 2025
Reply from Ceiling Tiles UK
Hello Vijay 👋
We really appreciate your 5 ⭐⭐⭐⭐⭐ star review!
We’re so pleased you were happy with your purchase of ceiling tiles and that they were perfect for your project! ✨ It’s great to hear you were able to fit these easily – we hope they look great in your ceiling! 💕
Thank you for your order and leaving us this review! 🤩
Best wishes,
Stephanie & the CTUK Team
Reply from Ceiling Tiles UK
Hello Kevin 👋
Thank you for your 5 ⭐⭐⭐⭐⭐ star review!
It’s great to hear you were able to find exactly the right product you needed! 💪 I can see we delivered on the specified delivery date you selected which arrived in the morning for you ⌚ We always aim to offer speedy delivery on a range of products 🚚💨 We’re so pleased this arrived just in time for your project! ✨
Thank you for your order, we hope your ceiling tiles look great! 💕
Best wishes,
Stephanie & the CTUK Team
I’m a new customer and placed my order…
I’m a new customer and placed my order late on Friday with Monday delivery. On Monday morning, a representative called to apologise for an e-commerce error and informed me that delivery would take place on Tuesday morning instead.
True to their word, the tiles were delivered at 10:30 am sharp on Tuesday!
The person on the phone was competent and professional, the delivery arrived exactly as promised, and the product quality was exactly what I expected.
Bravo — excellent service!
2 October 2025
Reply from Ceiling Tiles UK
Hello Dariusz 👋
Thank you for your wonderful 5 ⭐⭐⭐⭐⭐ star review!
We’re so pleased you had such a great first experience with us! 💕 I’d like to apologise again for the initial e-commerce issue, but I’m glad you were happy with our quick resolution by upgrading your delivery to an AM for the next day ☀️ and refunding your delivery charge as a courtesy 💸 it’s great to read you were happy with this resolution! ☺️
Our team are committed to providing exceptional customer service, and your kind words have been passed on to the team member that assisted you! 😍 We aim to provide fast and efficient delivery 🚚💨 and it’s great to read the product was exactly what you wanted! ✨
Thank you again for your review, we truly appreciate your kind words and look forward to working with you again in the future! 🌻
Best wishes,
Stephanie & the CTUK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.