The Specialist Audio Company Limited Reviews 

1,870
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient delivery service, noting that orders arrive promptly, seamlessly, and securely packaged ready for immediate household setup. Many buyers also appreciate the highly competitive prices offered across the entire catalog alongside expert advice provided by extremely knowledgeable staff on various audio products. However, some people mentioned encountering initial issues involving faulty components or damaged items upon delivery arrival. Despite these occasional problems, consumers generally found that customer support quickly resolved matters and successfully provided prompt replacements without any unnecessary fuss.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting prompt and efficient shipping.... See more

Product

Consumers find product quality to be outstanding, frequently praising the incredible sound performance, great... See more

Service

People report positive experiences with service, frequently highlighting excellent support and quick... See more

Price

Clients share satisfaction on price, noting very competitive rates and finding the best deals available... See more

Staff

Reviewers highlight great satisfaction with the staff, frequently praising the expert advice and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer services team were 5-Stars. We had a tricky situation where an expensive amp wasn’t working. Customer services shipped us an alternative amp at cost even though we had held the original... See more

Company replied

Rated 5 out of 5 stars

First time I have tried using this company, delivery was on time and everything as expected. My builder put up the speakers and cabling to the Amp without any issues. The sound quality is perfect! It... See more

Company replied

Rated 5 out of 5 stars

I bought a 7.1 in wall and ceiling speaker set up from the specialist audio company. Although I did the research for the set-up myself, they had everything I asked for, at the best price I could find... See more

Company replied

Rated 5 out of 5 stars

We got in touch with Specialist Audio when we were asked by our client to install some wireless speakers as part of an office refurbishment. Our usual wholesaler wasn't able to help with the informati... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

About The Specialist Audio Company Limited

Written by the company

Ceiling Speakers - www.ceiling-speakers.co.uk

The Specialist Audio Company is at the forefront of high quality home audio and architectural speaker systems. We are dedicated to helping our customers plan, purchase, and install fantastic products for everyday audio enjoyment, and we pride ourselves on our outstanding customer service. We’re particularly focused on providing integrated audio solutions which allow our customers to enjoy music, movies, gaming and sports in high quality with minimal impact on interiors.

To ensure our customers get the very best shopping experience and assistance for their project, The Specialist Audio Company operates a number of websites to cater for individual requirements.


Ceiling Speakers - www.ceiling-speakers.co.uk

Ceiling-Speakers.co.uk is dedicated to helping clients build high quality integrated home entertainment systems for music, film and gaming. It provides the UK's definitive resource to help you plan, purchase, install, setup and enjoy a range of quality home audio solutions. Our highly experienced team of experts, along with our carefully curated product line-up, will help you achieve audio nirvana regardless of your product knowledge.


Ceiling Speaker World - www.ceilingspeakerworld.co.uk

CeilingSpeakerWorld.co.uk is quite possibly the UK’s best online retail store for custom installation speakers, multi-room audio equipment, and home cinema products. If you already know which combination of products you need, then Ceiling Speaker World is the place to visit, with its extensive product catalogue from quality manufacturers, competitive prices, package deals, and large stocks available for free next day delivery.


Speakerpoint - www.speakerpoint.co.uk

SpeakerPoint.co.uk is home to all things audio for the home, garden, and on the move. With an extensive product catalogue consisting of great products from quality manufacturers, hard to beat competitive prices, great value package deals, and free next day delivery, Speakerpoint is the perfect place to browse for your next audio purchase.


Sonos Platinum Dealer - The Specialist Audio Company Limited

The Specialist Audio Company is proud to be a Sonos Platinum Dealer, and we know their products inside and out. In fact, all our staff use Sonos in their own homes! So when you buy Sonos products from us, you know you’re getting the very best advice and professional aftersales support.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,870)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

V good and fast

Extremely efficient

1 October 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi John

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your purchase. Good luck with the installation work, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Good service

Web detail easy to find and understand

26 August 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Richard

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your setup. Good luck with the installation, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great service and value

Great service and value. Technical advice and support spot on

2 September 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Huw

Thank you for taking the time to leave us a review. We hope you enjoy your speakers, and look forward to helping with any further purchases in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Ceiling bathroom Bluetooth speaker

Hi
I’m remodeling my bathroom and wanted to add a bit more 5 star hotel to it

I decided that laying in the bath with my music playing is what I wanted to add

My electrician recommended this company as he’s fitted them before he sent me the link and the order was made and paid for and the unit turned up super quick a couple of days later

Easy to install with just four screws that lock it in position and the electrician wired it up just three wires
Super impressed with it and it connects up easy via Bluetooth

4 August 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Jason

Thank you for taking the time to leave us a review. We're pleased you were happy with the speakers and service you received, and hope you enjoy your speakers for many years to come ..

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Very good service,super fast delivery…

Very good service,super fast delivery and cheapest price around,excellent

4 August 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Lee

Thank you for taking the time to leave us a review. We're pleased you were happy with the service you received, and hope you enjoy your speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great service

Spoke with Tom, really knowledgeable with great advice. Highly recommend.

12 August 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Anthony

Many thanks for taking the time to leave us a review. I'm glad I could help, and all the very best with the project. If we can be of any further assistance in the future please let us know.

Kind regards,

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Great advice

Spoke to Tom, who specified all the products. His product knowledge was fantastic, I'm so please with all the equipment. Would highly recommend.

31 July 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Peter

Thank you for taking the time to leave us a review. We hope the installation went smoothly and your client is enjoying their new system.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Good service great product

Good service great product

4 July 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Geoffrey

Thank you for taking the time to leave us a review. We're pleased you were happy with the service you received, and hope you enjoy your speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

We always find the team very responsive…

We always find the team very responsive and knowledgeable.
As well as offering us prompt despatch of product on the day of our enquiry.

2 July 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Gary

Many thanks for taking the time to leave us a review. Always a pleasure to help with your projects, and we look forward to discussing more in the future.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Excellent service!

Really good advice and rapid service

27 June 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Paul

Many thanks for taking the time to leave us a review. I'm glad we could help with your audio system, and hope you enjoy it once installed. If you have any future projects we'll be happy to provide our expertise again.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Fast delivery,

Havent opened the product yet as it is a present.

But I asked for a refund in retrospect as I bought 2, the second one 2 days later. This was implemented.
so obviously a great team.

28 June 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Halina

Thank you for taking the time to leave us a review. We're pleased to hear that you're happy with your order, and look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Fantastic service as usual

Great prices, fast delivery! I'll definitely use them in the future again!

18 June 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Zoltan

Thank you for taking the time to leave us a review. We're pleased to hear that you're happy with your order, and look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi John

Thank you for taking the time to leave us a review. We're pleased you had a good experience shopping with us, and we hope you enjoy your speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Highly recommended

Tom and Jason provided expert guidance, which was just what I needed after having been given 'opinions' from another retailer that were more skewed to sales vs what I required for my sound set up.

The quote was competitive and the items were delivered very quickly, with constant communication in between.

Highly recommended.

29 May 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Jo

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your setup. Good luck with the installation, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great service

Great service, and advice. A rare company who took the time to listen to my ideas and provided expert advice.

13 May 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Andrew

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your setup. Good luck with the installation, and I look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Expert knowledge, excellent service

Excellent service, highly knowledgeable, great product and fantastic price.
I called because I had some techy questions about my ceiling speaker / Hi-fi install. Tom was patient and very knowledgeable, taking time to ensure I found the best solution for my particular situation. I wouldn't hesitate to recommend and I'll be coming back to buy a speaker switch once the speakers are installed. Thank you.

20 May 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Paul

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad I could help with your setup. Good luck with the installation, and I look forward to assisting with any further requirements in the future.

Kind regards

Tom Thackwray
The Specialist Audio Company

Rated 5 out of 5 stars

First time using The Specialist Audio…

First time using The Specialist Audio Company. After contacting Flexson directly regarding the product I wanted, and getting zero response, I came across The Specialist Audio Company online. They had exactly what I wanted and following ordering my items were delivered within a couple of days. Excellent service, will definitely use again!

17 May 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Andrew

Thank you for taking the time to leave us a review. We really appreciate the feedback. We're glad we could help and that we had the product you were looking for. And we look forward to doing business with you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Again helpful beyond rare these days

This is probably the 6th or 7th time i have used The Specialist Audio Company and each and every time they have been incredibly helpful, with help and advice, and recommending excellent products to suit my ever growing music and Av System. I cannot reccommend them nearly enough, not just pre purchase, but during, and on a couple of occasions with technical help way after buying .. their understanding is superb each and every time

9 May 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Jason

Many thanks for taking the time to leave us a review. We're very pleased to hear that as a regular customer you consistently get a first class service from us. We always do our best to offer impartial advice and an excellent shopping experience throughout, as well as technical support from genuinely knowledgeable staff. We do hope you continue to use us for any future AV requirements, and we look forward to assisting you again.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Ceiling Mounted Speaker

Ceiling mounted bathroom speaker delivered promptly. Useful information provided on website. It’s fitted and working well.

30 April 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi David

Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us on our website, and that your speaker is fitted and working well.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Exellent experience

I had never used them before, but as they had a good offer and offered the best price, I placed the order with them. Everything worked like a clock. The order was sent as promised, and I received my order quickly. I definitely would place an order with them again.

7 April 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Petri

Thank you for taking the time to leave us a review. We really appreciate the feedback, and it's great to hear that you had a smooth experience shopping with us. We hope you're enjoying your new subwoofer, and look forward to assisting you with any further audio purchases in the future.

Kind regards

The Specialist Audio Company

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