Great travel insurance, our son had an accident requiring surgery on the day we were due to fly. At an extremely emotive and stressful time the call agents were empathetic and paid the claim to us for... See more
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Review summary
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Reviews shaping this summary
The phone operator was very polite. He guided me through all the questions. We checked all the details together and he even found I declared an injury that I didn't need to declare as it was from 1... See more
Easy to get a quote. The workmen came on time were very professional and pleasant. They did an excellent job and cleared away all the mess leaving everywhere tidy. I would highly recommend this comp... See more
Dexter was very informative and helpful. Was very patient with me and made sure that I fully understood everything. I couldn’t expect anything more Many thanks Debbie Robertson
Company details
Information provided by various external sources
Our customers know that insurance is not always about price, but the level of cover you receive on your policy. Every policy we provide boasts the highest level of cover providing you with the confidence to enjoy your trip wherever your destination.
Contact info
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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all pretty straightforward.
12 August 2024
My issue was addressed easily
My issue was addressed easily. The representative was polite and friendly.
12 August 2024
Very helpful when I realised I didn’t…
Very helpful when I realised I didn’t cover my daughter on my policy - suzie made the whole thing very straight forward and explained everything very clear - fantastic customer service
9 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Susie to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
Prompt Call Pick Up, Excellent Service
Both Anca who I spoke to yesterday and Nicky who I spoke to today could not have been more helpful
9 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agents Anca and Nicky to let them know you are happy with the service she provided.
I also wanted to thank you on behalf of Insure & Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Tomas was very polite and helpful
Tomas was very helpful and efficient, perfect service and fulfilled my request with ease.
9 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Thomas to let him know you are happy with the service she provided.
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club athttps://www.cedartreeinsurance.com/club/
Very helpful
Very helpful, got through on the phone immediately, easy to change policy docs
8 August 2024
So helpful
So helpful! My problem was resolved in minutes! Thank you for the great customer service!
8 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback to the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we providethe best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Great Service
8 August 2024
Amendment to Medical Conditions
After a sudden eye injury, we had to add a medical condition to our policy a week before travel. We were able to contact Cedar Tree via phone easily, the policy was updated & reissued to us within minutes at no extra cost.
7 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
Very helpful staff.
Very helpful staff when I had to make a claim. Paid out without a quibble.
15 July 2024
Unprompted review
The phone was answered quickly
The phone was answered quickly, the Cedar Tree guy was knowledgeable, efficient, helpful and polite. Could not be better!
6 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
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