There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
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See what reviewers are saying
I had a delivery issue, they were very fast to react. They even compensate some of the transport fee. Very efficient as i get the partial refund few hours after.
We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and... See more
My experience with Cdiscount is generally good. It is much better than many e-commerce companies and solves my needs. I am very grateful, but it would be better if some details could be improved.
Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
4.1
Great
282K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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RAPIDE ET SIMPLE
29 April 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a key for Premiere Pro
Ordered a key for Premiere Pro. Once paid I got a message it will be delivered within 10 days. This is unacceptable. How is it possible that a key needs 10 days to be delivered. A key can be sent by email. Not to be trusted at all.
29 April 2024
Unprompted review
Reply from Cdiscount
Hello Bjorn,
I'm sorry if we've disappointed you.
Please contact customer service or the seller in your Customer Area. This will enable us to provide you with further information and a solution.
I hope to see you soon
Damien
EN ATTENTE DE RECEPTION
COMMANDE RAPIDE EN ATTENTE DE RECEPTION DE L ARTICLE POUR JUGER DE LA QUALITE
29 April 2024
THE WORST !!
THE WORST !!! GOT NIKE SHOES AND THEY SENT ME FAKE ONE ! ARE YOU SERIOS ? FOR A 100 EURO YOU SEND ME FAKE NIKES ?!AND THEY STINCK AS HELL ! I WANT MY MONEY BAAAAAACK !
29 April 2024
Unprompted review
Reply from Cdiscount
Hello Ana,
[Update: please contact the seller in your Customer Area. He is responsible for your order and should provide you with a solution.]
--
I'm sorry if the product you received did not meet your expectations. You can notify our customer service department in your Customer Area to request a return and a refund.
We don't sell counterfeits but we take your comments very seriously. I will send you an information request to pass on your comments.
Regards
Damien
commende facile a faire
2 April 2024
Tres facile a commander
28 April 2024
Très excellent
25 April 2024
SIMPLE RAPIDE ET EFFICACE
24 April 2024
simple et rapide
24 April 2024
tres bon services
21 April 2024
tres bien accessible faciliment
19 April 2024
How to order x1 Carbon gen6, but receive gen 5 and lose 1 month to get your money back (not the whole amount)
Instead of what was ordered from the seller on March 12, 2024 Lenovo ThinkPad X1 Carbon, Intel® Core™ i5 de 8eme génération, 1.60 GHz, 35.6 cm (14"), 512 ssd, 2560 x 1440 pixels in "very good" condition
They sent me x1 carbon gen5 core i5 7gen 128gb, full hd in condition, in my opinion “poor”.
I received: stickers on the keys instead of a new keyboard or engraving (causing the backlighting of the keys to become invisible), scratches and abrasions on the case, light spots on the screen indicating impacts to the screen, and even dirt in many of the crevices (which indicates that the laptop was not even cleaned before sale).
When I demanded that the seller exchange the wrongly sent product (I was naive! =)), this did not happen, but I was generously offered a discount of 49 euros, but not an exchange of the product (which clearly indicates that the ad is a cunning deception) I didn’t agree, and then spent about a month just trying to get my money back that I paid for the laptop, since just communicating with the seller through the website took a very long time, because he answers every message you send and any simple question in exactly 24 hours ( why not, if the store regulations allow it). In addition, there are no ways to contact either the site administration or the seller, other than the online form on the site. And also, it is unknown how long it will take for them to compensate for your transportation costs for returning the goods to the seller - I’m still waiting, although I sent the receipt and check from the postal service to the seller on March 21, 2024)
p.s. A month later, the ad also appears on the website, although the description no longer says “in very good condition.” Something tells me that the site administration is clearly in no hurry to take action against such fraudulent methods of sales, although they clearly saw my complaint.
Since the site administration does not allow such reviews, I am publishing it here.
Web site: cdiscount.com
Shop name: ShopEurope
From: Drancy, France
Company name: Fan electro
Product article and order number: 313027563 - 24031216346D9M3
12 March 2024
Unprompted review
Reply from Cdiscount
Hello,
I'm sorry about this unpleasant experience with a marketplace order.
You were right to contact the seller to say that you had not received the right product: it's up to them to find a solution for you. Our customer service team was also able to help you at your request.
As far as the refund of the return costs is concerned, your request is obviously being processed, so please be patient.
I hope to see you soon for a new order and a better experience.
Damien
Very poor customer service when a…
Very poor customer service when a seller fails to fulfil a sales contract correctly. If you are lucky enough to find a good seller on the platform, it's great. But when a seller fails, the support in dispute resolution from CDiscount is non existent.
29 March 2024
Unprompted review
Reply from Cdiscount
Hi Andy,
And yet, the role of Customer Services is to help you if you have a problem with a seller. I invite you to follow the explanations in our FAQs here :
▶️ https://clients.cdiscount.com/frequentlyaskedquestions.html?userinput=Qui%2520contacter%2520si%2520je%2520ne%2520suis%2520pas%2520satisfait%28e%29%2520des%2520%25C3%25A9changes%2520avec%2520mon%2520vendeur%2520%3F
My colleagues will be able to check what's going on and find solutions for you.
See you soon,
Damien
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