CCL Computers Reviews 

32,630
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 933 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive pricing, and well-packaged products that consistently arrive in perfect condition. People also mention that the online ordering process is very easy to navigate and that the support team is genuinely helpful whenever inquiries arise. However, some people mentioned experiencing frustrating issues with delivery delays, missing components from their orders, or inadequate packaging that unfortunately resulted in damaged goods. Reviewers additionally noted difficulties regarding complicated return procedures and a lack of proper assistance from customer service when attempting to resolve these specific problems.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive promptly, work perfectly, and are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive on time and... See more

Order

Consumers find order to be positive, highlighting prompt processing, fast delivery, and helpful... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great value... See more

Service

People report positive experiences with service, highlighting excellent and fast assistance from staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Rated 5 out of 5 stars

I had to return a faulty item, was checked, confirmed faulty and replaced in very quick time. On the back of that CCL assisted with a totally unrelated problem where the Customer services went above... See more

Rated 5 out of 5 stars

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend... See more

Rated 5 out of 5 stars

Ordered a Aio for delivery, was very well packaged, dispatched was really quick and delivered in a few days. Really great, competive pricing on products I've compared with other sites. I will be makin... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Drives and Storage Service

Written by the company

With over 23 years' of supplying IT components and PC building experience, you can trust CCL to build your perfect PC. CCL build an award winning range of PCs from great value family PCs to state of the art custom gaming rigs. You can choose from our most popular models in stock for speedy delivery, or you can have a PC individually designed for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32,630)

851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic value and even better customer service!picked up a new motherboard

I recently picked up a new motherboard, RAM, and a case from CCL, and the experience was top-tier from start to finish.

The hardware itself is excellent value for money—exactly what I needed for a solid build without breaking the bank. Everything arrived well-packaged and in perfect condition.

What really stood out, though, was the customer service. I realized I wouldn't be home for the weekday delivery, and CCL moved my shipping to a Saturday with no questions asked and zero hassle. It’s rare to find a retailer that is actually flexible with logistics these days.

Highly recommended for both the parts and the peace of mind!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

This is how all businesses should operate

I ordered a keyboard but had a question about the delivery beforehand. I called the shop and a gentleman called Daniel answered my question, regarding the use of courier, which encouraged me to buy the item (Royal Mail, which is very good in my area).
It was dispatched at the speed of light and I am extremely happy with my purchase and service received. I had already bought hardware from this company in the past and they never disappoint.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

A* Great price and super fast delivery

Great price and super fast delivery. I had a query and contacted Ccl computers, they answered the phone immediately and were more than helpful. I installed the hard drive and formatted and my cctv is now recording again. I wouldn’t hesitate in using this supplier again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Good price for purchased item with next-day delivery. First class service from CCL, highly recommended

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Order arrived late and still do not have everything I ordered

I ordered a pc system, keyboard and monitor on the 6th Feb 2026 and I only received the keyboard. I chased it up with CCL customer service who informed me they would send the rest of my order on the following Monday. The pc system arrived on the Wednesday with no monitor. I called and emailed CCL customer service who assured me they’d update me on when the monitors will be sent. It’s the 18th Feb now and they have not got back to me so I do not have the monitor I ordered.
I work full time and had to take a day off to wait for a delivery that never came. The whole experience has been a nightmare an I genuinely wish that I had ordered from somewhere else.

6 February 2026
CCL Computers logo

Reply from CCL Computers

Hi Daniel

Many thanks for your honest review, and I'm very sorry to hear about you experience here.
I see the replacement monitors are out for delivery this afternoon, and I apologise again for the issues faced here.

Ryan MacMillan
Customer Service Manager

Rated 5 out of 5 stars

New GPU, happy gamer!

I ordered a new GPU from CCL (cheapest 5090s in the UK that I could find) after reading other reviews and checking out their discord. Having not used them before I ordered using a credit card, just in case it went amiss.

The GPU arrived after 2 working days and was as described. I’m very happy with the purchase and will use these guys again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Things don't always go to plan

It's always a good service at CCL but things didn't quite go to plan. I asked for next day delivery but DPD didn't collect my Order on time, when they should have. I was refunded for the shipping costs without a problem. The order arrived within 48hrs so I can't complain too much. Sometimes things don't go to plan, it won't stop me shopping here for my computer parts.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Delivered quickly. Delivered with a reliable courier. Courier followed my instructions. I was keep informed of the process end to end. The goods arrived as expected. This was my first purchase from CCL, and I would buy from CCL again. I would also recommend buying from them. Satisfied with my experience (I don’t usually leave reviews).

16 February 2026
Unprompted review

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