CCL Computers Reviews 

32,630
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 933 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive pricing, and well-packaged products that consistently arrive in perfect condition. People also mention that the online ordering process is very easy to navigate and that the support team is genuinely helpful whenever inquiries arise. However, some people mentioned experiencing frustrating issues with delivery delays, missing components from their orders, or inadequate packaging that unfortunately resulted in damaged goods. Reviewers additionally noted difficulties regarding complicated return procedures and a lack of proper assistance from customer service when attempting to resolve these specific problems.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive promptly, work perfectly, and are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive on time and... See more

Order

Consumers find order to be positive, highlighting prompt processing, fast delivery, and helpful... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great value... See more

Service

People report positive experiences with service, highlighting excellent and fast assistance from staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Rated 5 out of 5 stars

I had to return a faulty item, was checked, confirmed faulty and replaced in very quick time. On the back of that CCL assisted with a totally unrelated problem where the Customer services went above... See more

Rated 5 out of 5 stars

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend... See more

Rated 5 out of 5 stars

Ordered a Aio for delivery, was very well packaged, dispatched was really quick and delivered in a few days. Really great, competive pricing on products I've compared with other sites. I will be makin... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Drives and Storage Service

Written by the company

With over 23 years' of supplying IT components and PC building experience, you can trust CCL to build your perfect PC. CCL build an award winning range of PCs from great value family PCs to state of the art custom gaming rigs. You can choose from our most popular models in stock for speedy delivery, or you can have a PC individually designed for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32,630)

850 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Ordered a nearly 600 quid chair, wasnt told they dont stock them it comes from chillblast but whatever, gave me a generic tracking number that goes nowhere, phoned them many many times and they say they dont have tracking and the company they ordered from dont have tracking, was supposed to be here 2 days ago and still nothing

Absolutely useless customer service

17 March 2026
Unprompted review
Rated 5 out of 5 stars

MSI Motherboard

Bought a new msi motherboard from ccl computers to build a new system to replace my old one.
As always the prices are very competitive and delivery and overall service is second to none.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery/Helpful Customer Service

Quick delivery! I put my order through exactly on the cut off time, I called to ask if I made it or not, and the lad on the phone took the time to check with the relevant departments that it would get dispatched that same day, rather than just assuming it would. And it did!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

CCL - Excellent service

I was let down by another company who took my order (and full payment) only to inform me after several days and me making enquiries that they were unable to supply the goods. I came across CCL advertising the same Ilyama Monitor at roughly the same price. I had to ring and rearrange a delivery date due to being away and the product turned up promptly on the date that I'd requested. Excellent service

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Review

The whole process wad smooth and easy, post and delivery was quick also

14 March 2026
Rated 1 out of 5 stars

Kept the motherboard for weeks

Kept the motherboard for weeks, said nothing, When I said, 'Look you've had it so long it's not even that currenat anymore, I'd prefer a refund' hey just sent it back to me and it still doesn't work, so if they tested it successfully, what didd they do? Even when I put a Ryzen9 with GPU in it it doesn't boot! £460 down the drain and no help whatsoever! When I asked them what happened they just sent me the despatch label in a photo?? USELESS!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Quick delivery. Always trust CCL.
Shame they dont have the trade counter anymore I miss being able to go and collect

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Time to use someone else

They have been my go to for parts but after several customer service problems I think I'll stop using them.
They are so slow to respond and their returns policy isn't acceptable. They refuse to arrange collection of faulty items. You are forced to drop them off at a pickup location. I explained I can't as my working hours don't allow me to do this but they just don't care. Their website is awful, there's no way to look back at orders from last year so how can you return items that have no record? They are also slow to post, I ordered items that were in stock at time of order, but obviously became out of stock so my whole order was suspended for several days. They never once contacted me to explain this or offered to send the bits that were in stock.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Ordered my pc with CCL and the experience was absolutely amazing, even when I had issues from my side they did everything they could to assist me, the product itself is set at an incredibly reasonable price, the customer support is truly top tier, I can’t recommend the company enough!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Find 👍

My first time buying from CCL and I'm glad I did, I bought the moza long CRP2 throttle pedal plate for £17.99 and the CRP2 performance kit for £14.99, everywhere else wanted £19.99 and it was on back order and £24.99 for the throttle plate, and next day delivery, would definitely recommend looking on the site while doing your research and who knows you just might get it cheaper like myself 👍

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I am a very happy customer of CCL…

I am a very happy customer of CCL Computers. This is the second Desktop PC, that I have bought from them and I am very impressed. The HORIZON Ryzen 5 with RTX 5070 is a very beautiful computer and works very well and I am a big fan of Air Cooling and the CPU is running at a much lower temperature and that means the large Air Cooling Unit is working. Games are running very well at the moment, thanks.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Reliable

Finding the item, ordering and paying via the website was easy. I picked it up from their site the next morning with no problem at all.

3 March 2026
Unprompted review

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