Caye International Bank Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, attentive, and remarkably quick to respond to emails and inquiries throughout the entire engagement. People note that the team provides clear guidance, ensuring that every single step of the communication process feels exceptionally smooth, supportive, and completely stress-free. Some people were satisfied with the clear, highly streamlined process designed for setting up both corporate and personal accounts efficiently. Consumers also highlighted that the online banking platforms and account access options are straightforward, transparent, reliable, and very easy to manage long-term.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the team's exceptional professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting fast, professional, and responsive... See more

Service

People report high satisfaction with the professional, courteous, and reliable service provided by the team.... See more

Response time

Consumers find response time to be exceptionally positive, highlighting swift and professional communication... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently opened an account at Caye Bank (“the Bank”). The staff at the Bank are very professional and attentive and respond to emails swiftly. I make particular mention of Seidy, Alexzander and Dari... See more

Rated 5 out of 5 stars

We worked with Seidy at Caye International Bank and we are more than pleased. She was very expeditious, kind, and very customer oriented. She was able to open any account for us in a timely manner and... See more

Rated 5 out of 5 stars

I have just successfully opened an international account for my company with Caye Bank. The application process was smooth, and my account manager, Ms. Seidy Acosta, was very attentive and handled eve... See more

Rated 5 out of 5 stars

I recently opened an offshore account with Caye International Bank. I've been told by others that doing this would be difficult, but it was far from that. With the help of Chelsea Babb, it was a relat... See more


Company details

  1. Bank

Written by the company

Caye is the only International Bank headquartered on the beautiful island of Ambergris Caye in Belize, Central America. Our bank license permits us to conduct financial services with both individuals and corporations located outside of Belize. We offer a full range of traditional and non-traditional banking services and accounts in multiple currencies. An application for account opening is a simple process and can be facilitated online from anywhere in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(360)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy and pleased with the…

I am very happy and pleased with the professional service and guidance I received throughout my application for my company corporate bank account. The Caye Bank Team were very helpful and especially Sofia Munoz was very professional, attentive and ensured me what documents were still missing or had to be provided. Miss Sofia Munoz always emailed me in a very timely manner not missing any details. I am looking forward in a long banking relationship with Caye International Bank. You have earned a Five Star Rating.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great bank to work with

Great bank to work with. Clear and streamlined process for account opening. A special mention to Seidy Acosta for her assistance throughout the process.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

From the moment I got in contact to the…

From the moment I got in contact to the moment I meet them everyone has been the best personal client banker. Alexzander I meet personally and helped me set up my account and with options that helped navigate my Future. Highly recommended.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Client Services

I needed assistance to bring my account information up to date, and Daisy of the client service team was instrumental in assisting me to provide the right information and paperwork.
Thank you Daisy for your professionalism, attention to detail and follow up.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I recieved exceptional service from…

I recieved exceptional service from Alex and Darina (Caye International Bank) throughout my banking experince. They responded timely and demonstrated excellent knowledge of the services and I highly recommend CIB.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Very Profesional

I need to open the account, but after open it the project I made for that was over, so I need to close it. In all the process I receive a extremely profesional and active service. I hope I work with them again.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Gloria Orellana

Gloria Orellana ! Operations staff, quickly provided answers and help, even if not in her department - now that's service. Have always had great interactions with Caye staff.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience with the team

I had very good experience with the team. They are very professional and helpful. I’m very happy with Daisy’s assistance. Transactions were fast, took around two days. The fee is a bit high, but I knew that in advance.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great banking team

Great banking team, service and ease of onboarding the kyc was much easier than other offshore banks. Highly reccomend.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

I'm writing to commend Seidy Acosta for…

I'm writing to commend Seidy Acosta for their exceptional customer service. They were highly professional, efficient, and made my banking experience smooth and hassle-free, exceeding my expectations with their personal attention and helpful advice. I truly appreciate their proactive approach and dedicated support, which makes them a valuable asset to the branch and the bank.
Once again, Thank you so much Seidy Acosta!!!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

1) The Bank called me after just…

1) The Bank called me after just sending them a message after 3 years of inactivity.

2) I got all the help I needed - didn’t even expect it.

3) The same person attended me as 3 yrs ago and I didn’t have to spend 3hrs explaining stupid crap to a machine.

4) Absolutely the best client attention of all my career. (57yrs, 7 countries, dozens of banks)

Maybe the AI-attention
is not the best for our generation and we are the ones with the funds now…

Thank you, Alex.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Team: Guillarmo and Mancel Provide First-Class Service

I had the absolute pleasure of working with Guillarmo Rodriguez, Loan Manager at Caye International Bank, and I cannot recommend him highly enough. From the very beginning, Guillarmo provided exceptional, hands-on support that went above and beyond my expectations. He is highly knowledgeable, responsive, and genuinely cares about ensuring his clients feel confident every step of the way. Navigating loans can often feel overwhelming, but Guillarmo’s professionalism, integrity, and personal attention made the process seamless.

I also want to recognize Mancel, who works closely with Guillarmo behind the scenes. His support has been invaluable, and during a recent visit to the bank he even came out to personally introduce himself so I could put a name with a face. That gesture reflected his professionalism and commitment to building strong client relationships.

Together, Guillarmo and Mancel make an incredible team. Their dedication, expertise, and personal touch have made my experience with Caye International Bank outstanding, and I am truly grateful for their support.

21 August 2025
Unprompted review

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