CATCHALLReviews 

328
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the high quality of the products, noting that items often look even better in person than in photos and are made with excellent fabrics and tailoring. Many also highlight the exceptional customer service, describing it as kind, professional, and attentive, with quick responses to inquiries and issues. Reviewers frequently express satisfaction with the overall product quality and the helpfulness of the support team. However, some customers also noted significant issues with sizing, finding that items did not fit as expected despite ordering their usual size. A few other people also felt that the products received did not match the descriptions or images on the website. Additionally, there are reports of poor experiences with the return policy, including difficulties in processing returns, delayed refunds, and unresponsive customer service regarding these matters.

What people talk about most

Product

Consumers find product quality to be outstanding, with many expressing delight over the beautiful designs,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the clothing's... See more

Order

People report ambiguous experiences with order, with many customers praising the quick shipping, smooth... See more

Customer service

Customers generally report positive experiences with customer service, describing it as wonderful, helpful,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 5 out of 5 stars

⸻ I am absolutely thrilled with this store! The dresses are stunning – elegant, feminine, and beautifully made, with high-quality fabrics and perfect tailoring. Everything looks exactly like the... See more

Rated 5 out of 5 stars

Great service! Great dress but too big for me. I asked the custom service for advise and they answered immediately and sent me another dress for free. Thank you again for everything!

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL


3.7

Average

TrustScore 3.5 out of 5

328 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(328)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

I don't believe this is a legitimate…

I don't believe this is a legitimate company.
They sent my items with one missing. I asked for a refund and they informed me I needed to pay to send the item back for a refund when I hadn't received the item item in the first place. One dress arrived with the zip broken and of poor quality despite being very expensive.
In order for this company to be taken seriously they need to work on their returns process and their customer service. Until that point I would highly recommend not using their service.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

wonderful

wonderful clothes and in line with what I saw on the site, exceptional fabric, I was very satisfied with my choices for the summer, the clothes I chose fit perfectly!

9 May 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

I bought two items. Not only were they late but one product in particular was such poor quality. Poor quality material zip that does not work, ill fitting. I received this 2 days ago and all contact with supplier to send return details to me ,seem to be totally ignored. They have not had the decency to respond to any of my emails of messages via their live chat which is not live at all! I will never use them again
I didn't even see any information to alert me that the company is in China!!

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Payment with klarna

Would order two dresses and pay with klarna, it dosen’t work Iam getting an error ” Your payment could not be processed due to some reasons. Please try again or use another payment method.” For 10 times! And no answer when Iam chatting them.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Second order!

This is my second time ordering from them and I’m suuuper satisfied with all of the items I received. They are all show stopping items and I absolutely LOVE them all.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. I liked the shopping experience, the quality of the dresses and the smoith return. Definitely will be buying again.

26 April 2024
Rated 1 out of 5 stars

Do not order

It’s a really disaster…There is no customer service, i sent an email and no answer.
very long shipping even if you paid an express shipping.
Never order on this website !

6 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! Dress doesnt not look anything from the site and you can’t return them. I’m £136 down…sent me an email saying I can keep this dress as it will be too much to return and can order something for the same amount….absolute scam!

23 May 2024
Unprompted review
Rated 5 out of 5 stars

The dress I received is of truly…

The dress I received is of truly incredible quality, and I am extremely pleased with my purchase. The size fit me perfectly, accentuating all of my best features. I'm thoroughly satisfied and grateful for this exceptional product.

16 May 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 1 out of 5 stars

Extremely disappointed with the service

I am extremely disappointed with the service. I have ordered a dress and the delivery it was very slow as they are all coming from Asia. The dress doesn't match with the size and doesnt have any label on to confirm that is the correct size ordered. I have contacted them via email a couple of times. I was asked to send photos with the dress on which I did and since then no one bothered to respond to my emails. I really wanted to have the dress for an upcoming event. Be aware of the size as this doesn't match at all.
I won't be bothered to order again from this company as everything is so slow or unresolved.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

I love the luxurious fabrics and the…

I love the luxurious fabrics and the neat cuts and chic materials

20 May 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

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